Why West Marine pi$ me off - Page 12 - SailNet Community
 111Likes
Reply
 
LinkBack Thread Tools
post #111 of 181 Old 03-04-2012
Member
 
Join Date: May 2009
Location: Minneapolis, MN
Posts: 33
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
 
Seen as people usually only post negative reviews I will post my experience the other day at WM. I will admit I only shop their when I need something and don't want to wait for shipping.

I needed a couple feet of 6ga cable so I walked in the store and the younger sales guy asks I if I need help finding anything. Not really thinking I just asked where the cable was, his response was rigging cable, lifeline type, or electrical. I say electrical, we walked right to it and he points saying this is your basic cable and this is your tinned cable. He cuts my couple feet of tinned, I pay, and am on my way. Seems like the sales person knew his stuff.
tpothen is offline  
Quote Quick Reply Share with Facebook
Sponsored Links
Advertisement
 
post #112 of 181 Old 03-04-2012
Senior Member
 
jimrafford's Avatar
 
Join Date: Jan 2011
Location: ct
Posts: 689
Thanks: 1
Thanked 19 Times in 17 Posts
Rep Power: 6
 
West is consolidating 2 stores that are about 15 miles apart into one 24,000 sqft new store that will open in 2 weeks. When I'm not in a rush I buy online but it's nice to have what you need nearby when your in the middle of a project.
Jim

S/V Deja Vu
CS 40
jimrafford is offline  
Quote Quick Reply Share with Facebook
post #113 of 181 Old 03-04-2012
Senior Member
 
Mobnets's Avatar
 
Join Date: Apr 2011
Location: Minnesota
Posts: 147
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 5
 
My local West Marine store (Bloomington, MN) is staffed by friendly, helpful, generally knowledgeable folks who are very customer-oriented. I'm happy to have a marine specialty store that stocks sailboat gear less than 15 minutes from home. They are convenient and helpful and bend over backwards to get me the right information, order something for me, etc. etc.

Do I generally pay more for shopping there . . yep! (although I do use coupons, hit the sale items and clearance areas pretty heavily, etc.) I see them as a marine convenience store and accept I may pay more for the convenience! Online ordering is great, and I do some of my marine shopping there, but online doesn't help me on Friday afternoon, when I want or need something for that weekend's projects or sailing. West Marine does! Sometimes it's nice to see, feel, hear (like the fancy cabin fan I bought there last year) what you're thinking about buying.

If they don't have something in stock, they don't try to sell me something similar I really don't want . . . they order it for me and call me promptly when it's in. These orders always have arrived on the day stated and with the correct items.

I have always enjoyed shopping at this West Marine (8 years) and have never been dissatisfied with any shopping experience I've had with them.

Finally, I have no financial or commercial interest in or relationship with West Marine, whatsoever. Nor do I know any of the staff at my store personally.

Mobnets
1973 Chance 32/28 "Westwind"
Mobnets is offline  
Quote Quick Reply Share with Facebook
post #114 of 181 Old 03-04-2012
Senior Member
 
Join Date: Dec 2008
Posts: 716
Thanks: 1
Thanked 7 Times in 7 Posts
Rep Power: 8
 
I basically don't buy at WM, however they are convient at times and when I go back to MD next week I'll get a sun hat there. My last experience was last fall when the boat was hauled out at a local boat yard. The yard was having a sale on bottom paint and I just wanted to check to make sure that their price was truely a bargin. I went to WM and asked what their price was. "What color do you want", was the clerk's response. I just want to know the price, but then I thought there might be a difference in price due to the color. I said, "red, and how much per gallon is that price?" Without answering my question, he next asked let's see if we have that in stock. As he went to the computer I just said I only want to know the price. Again he did not answer and when he saw that he had it in stock, he said how many gallons do you want? By this time I was getting annoyed and said just give me the price...which he finally did.

I usually wait for their sales to buy anything at WM however one time I noted that one of their sales items that I was in the market for was actually sold at a local store at a lesser price than their sale. And their price match is a not really a price match considering that when I take the defender catelog to the store, they will match the price and factor in the shipping cost, but refuse to factor in the sales tax so that your true out of pocket cost will be more at WM.

The positive is that they are convenient, their return policy is good, and there are some good knowledgeable people that work there.
lancelot9898 is offline  
Quote Quick Reply Share with Facebook
post #115 of 181 Old 03-04-2012
Senior Member
 
Join Date: Mar 2005
Posts: 713
Thanks: 3
Thanked 2 Times in 2 Posts
Rep Power: 11
 
West Marine does NOT add shipping to an online price match. They did in the past but do not now.

I don't really know why you'd be annoyed that he asked color, if you have to look up something to quote a price, you might as well look up the right thing, no?

Sure, he could have just walked back to the isle, but then the store may or may not have it, so it makes sense to just start there. And 99.99999% of the time, the next question is "do you have any" and then it's "do any other local stores have it" and then it's "how long to get it" so he might have just been thinking 5 steps ahead and saving you time by starting with a computer lookup with all of the info in one place.
xymotic is offline  
Quote Quick Reply Share with Facebook
post #116 of 181 Old 03-04-2012
Senior Member
 
billsull's Avatar
 
Join Date: Jul 2007
Location: Old Saybrook, CT
Posts: 192
Thanks: 2
Thanked 8 Times in 7 Posts
Rep Power: 9
 
Quote:
Originally Posted by jimrafford View Post
West is consolidating 2 stores that are about 15 miles apart into one 24,000 sqft new store that will open in 2 weeks.
It's actually 3 stores being consolidated. I know because I worked at one of them for ten years every weekend up until they closed the store a few weeks ago. I decided to "retire" from that career for my own reasons, but I suppose I could have gone on to work at the new store if I wanted to - it's practically within walking distance of my home.

I started working at West when my kids were starting college and I got the sense that my wife didn't share my priorities when it came to education vs. boating expenses. I figured that I would earn a few bucks and take advantage of the discount. I stayed there because I made a lot of good friends, both co-workers and customers. My few hours there on a Saturday became a chance to talk boats and play with the new "toys." I think it was a fair exchange for WM and the customers because I do have a decent marine resume and have owned boats for 40+ years - let's just say that I know my tinned wire! I can think of 4 other long time co-workers that were there at the end (and many more former co-workers) that each had decades of boating experience.

Now WM has gone to a "big-box format" and our little store is gone. As this "WM flame" thread (and many others) have shown, West already has an employee experience and training image problem. I'm not sure that the extra space in the new store will solve that.

Bill Sullivan
----------------
Allied Seawind 30
Bristol 24
Old Saybrook, CT

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Last edited by billsull; 03-04-2012 at 02:27 PM.
billsull is offline  
Quote Quick Reply Share with Facebook
post #117 of 181 Old 03-04-2012
Senior Member
 
Join Date: Mar 2005
Posts: 713
Thanks: 3
Thanked 2 Times in 2 Posts
Rep Power: 11
 
Well, I work at a small-ish store, and a big gripe I hear is well, defender or fisheries have it in stock, if I'm going to order it why not get it from them (tax free)
So the bigger stores should at least address that problem. A pet peeve of mine too BTW, defender *should* have everything in stock in their one location.

If I tell people West has 19 scattered around the country, they still get ticked that we don't have it in our little store, right now.

From a corporate perspective, I think it makes a lot of sense, it takes a lot less resources to support 1 store than three.

There will be some backlash though, Places like Gig Harbor or Shilshole in Seattle are not going to have a west to kick around any more
xymotic is offline  
Quote Quick Reply Share with Facebook
post #118 of 181 Old 03-04-2012
The most female moderator
 
DRFerron's Avatar
 
Join Date: Nov 2005
Location: SE Pennsylvania
Posts: 4,922
Thanks: 114
Thanked 223 Times in 205 Posts
Rep Power: 10
 
Dock
Even if the perfect solution is discovered, some people will inevitably find something to complain about.
xymotic and SVAuspicious like this.

Donna


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Catalina 30 TRBS
Rock Hall, MD

If you're helping someone and expecting something in return, you're doing business not kindness.
DRFerron is offline  
Quote Quick Reply Share with Facebook
post #119 of 181 Old 03-05-2012
Senior Member
 
Join Date: Dec 2008
Posts: 716
Thanks: 1
Thanked 7 Times in 7 Posts
Rep Power: 8
 
Re: Why West Marine pi$$es me off

There's nothing wrong with a clerk asking me for what color of paint I wanted. It's the failure to respond to a direct question that was annoying. Not once but several times without so much as .....wait and I'll get you an answer. It's good to hear that WM no longer factors in shipping charges in their price match....I spent some time in the past complaining about that policy.

I'ld rather spend my money at a store that doesn't price match, but instead takes the lead in lower prices. Competition is important in keeping prices down in an over inflated marine marketplace and giving business to those companies(such as Defender) that are a leader in promoting lower prices IMHO is money well spent.
L124C likes this.
lancelot9898 is offline  
Quote Quick Reply Share with Facebook
post #120 of 181 Old 03-05-2012
Vets
 
Join Date: Apr 2007
Location: Bowen Island, British Columbia
Posts: 47
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
 
Re: Why West Marine pi$$es me off

Having worked in West Marine for 3 years part-time I have to weigh in in support of the company (I no longer work there). It's not the greatest paying job in the world ... actually the pay is quite low but the employee discounts are pretty good so it attracts people who are into boating and gearing up their boats ... so, at least the employees have knowledge in some areas and, presumably, an interest in learning more. I always felt like I learned as much or more from the customers as I taught them!

Where you are being very unfair is that boats are rather like cars in the early days ... there are so many variations and they are kept alive so long that the breadth of knowledge required is rather daunting. Additionally, vendors are constantly putting a plethora of new products on the market so it's a real effort to stay on top of all of the changes when it's a part-time job! (There's not a lot of customers in the PNW in the Winter you know).

As employees we always kept track of each other's areas of expertise and drew upon it when we were out of our league. Sometimes, no one on duty would know the answer.

It's not a perfect world and not a perfect company but the local, disorganized, gruff chandleries pale in comparison to WM in my opinion.

So instead of being a gruff, frustrated customer ... be kind and educate the sales person if you know something they don't. Perhaps they'll pass it on to their next customer.
wm1999, billsull and chef2sail like this.
dennisvetter is offline  
Quote Quick Reply Share with Facebook
Reply

Quick Reply
Message:
Options

By choosing to post the reply above you agree to the rules you agreed to when joining Sailnet.
Click Here to view those rules.

Register Now



In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.


User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Any opinions on the West Marine HP-310 Gene T Gear & Maintenance 3 12-31-2011 07:27 AM
Shopping at West Marine? JohnnyBoy Gear & Maintenance 0 11-29-2007 09:50 PM
West Marine prices TXS-ALAMO General Discussion (sailing related) 106 04-22-2007 11:00 PM
Fwd: Only at West Marine Woburn! NewsReader Mass Bay Sailors 1 02-01-2007 11:15 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome