Why West Marine pi$$es me off - Page 4 - SailNet Community

   Search Sailnet:

 forums  store  


Quick Menu
Forums           
Articles          
Galleries        
Boat Reviews  
Classifieds     
Search SailNet 
Boat Search (new)

Shop the
SailNet Store
Anchor Locker
Boatbuilding & Repair
Charts
Clothing
Electrical
Electronics
Engine
Hatches and Portlights
Interior And Galley
Maintenance
Marine Electronics
Navigation
Other Items
Plumbing and Pumps
Rigging
Safety
Sailing Hardware
Trailer & Watersports
Clearance Items

Advertise Here






Go Back   SailNet Community > On Board > Gear & Maintenance
 Not a Member? 


Like Tree111Likes
Reply
 
LinkBack Thread Tools
  #31  
Old 02-29-2012
DRFerron's Avatar
A mod and her dragon
 
Join Date: Nov 2005
Location: SE Pennsylvania
Posts: 3,914
Thanks: 57
Thanked 133 Times in 123 Posts
Rep Power: 10
DRFerron is on a distinguished road
Quote:
Originally Posted by SlowButSteady View Post
No. But I would expect someone on the sales floor of a music store to know that a guitar has six strings, ...
Some guitars have twelve strings.

There are certainly more important things in your life to get this upset about and if you don't have any, I'd like to know your secret. Choose your battles.
__________________
Donna


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Catalina 30 TRFK

Contributing Editor
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
magazine

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Rock Hall Cruising Station

All things that are, are equally removed from being nothing. John Donne
Reply With Quote Share with Facebook
  #32  
Old 02-29-2012
jameswilson29's Avatar
Senior Smart Aleck
 
Join Date: Aug 2009
Location: Richmond, Virginia
Posts: 2,069
Thanks: 28
Thanked 67 Times in 62 Posts
Rep Power: 6
jameswilson29 is on a distinguished road
Big box stores are pretty much self-service. You gotta do your research before you arrive there. I have found the West Marine employees to be better than employees at many other big box stores. Some of them actually share our interest in boating and are friendly.

I sometimes order directly from the store to avoid the high shipping and handling charges online, especially on hazardous items like paint. The items will be shipped there at no charge to the customer for pick up.
Reply With Quote Share with Facebook
  #33  
Old 02-29-2012
deniseO30's Avatar
Move over Joan Rivers!
 
Join Date: Nov 2006
Location: Bristol pa
Posts: 6,145
Thanks: 52
Thanked 89 Times in 79 Posts
Rep Power: 9
deniseO30 will become famous soon enough deniseO30 will become famous soon enough
If the sales person had been knowledgeable and said; "Sir, you don't know? only tinned cable is right for marine applications. Would you have been Pi$$ed for that?
jus sayin...
SloopJonB likes this.
__________________
Denise, Bristol PA, Oday 30. On Tidal Delaware River, Anchor Yacht Club. New Website!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

my current "project"!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Reply With Quote Share with Facebook
  #34  
Old 02-29-2012
PBzeer's Avatar
Wandering Aimlessly
 
Join Date: Nov 2002
Location: Cruising
Posts: 20,068
Thanks: 0
Thanked 81 Times in 78 Posts
Rep Power: 14
PBzeer has a spectacular aura about PBzeer has a spectacular aura about PBzeer has a spectacular aura about
Quote:
Some guitars have twelve strings.
And bass guitars can have 4,5,6 or 8 (maybe more, that's just the one's I've played)
__________________
John
Ontario 32 - Aria

Free, is the heart, that lives not, in fear.
Full, is the spirit, that thinks not, of falling.
True, is the soul, that hesitates not, to give.
Alive, is the one, that believes, in love.
JCP


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
- Website & Blog

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Reply With Quote Share with Facebook
  #35  
Old 02-29-2012
svHyLyte's Avatar
Old as Dirt!
 
Join Date: Nov 2008
Location: Tampa Bay Area
Posts: 2,706
Thanks: 12
Thanked 104 Times in 99 Posts
Rep Power: 6
svHyLyte is on a distinguished road
Quote:
Originally Posted by xymotic View Post
...

As is the comment above about 'marine wire' being cheaper at whatever.com.

West Marine sells Anchor Brand Wire. It is the best of the best. There is a reason it costs more than some generic wire you find online.
Ah... Well.. Actually not.

Ancor is West Marine's "captive" wire distributor. The cable is actually made by Pacer Group of Sarasota Florida which imports copper and other wire from various sources, commonly China, and sheaths it in proprietary plastic type insulation. In the course of doing the sheathing, various distributor names are impressed on the cable including Ancor. Once an order for cable has been run out, the name impressions are changed for the next distributor with an order and that is run out, etc. etc. etc. The cable sold by Genuine Dealz is the same cable that West Marine and other outlets sell under various other names. Because of my research into the matter I was able to obtain 100+ feet of 2/0 Battery cable together with necessary connectors and the like for a windlass installation in late 2006 for less than 1/3rd the cost of the same materials from West Marine. The hook was, of course, that I had to go directly to the manufacturer's plant in Sarasota and deal direct as they do not have a retail operation per se, nor will they package and ship small orders as they will not compete with their own customers.

Beyond the foregoing, I do not think one is asking too much to expect West Marine Store Employees to be knowledgeable about the products they are selling. Older, more long term employees generally are and the best are commonly older sailors with years of experience under their belts. They, however, do not seem to last too long as they either finish their own refits and restocking of their cruising kitties and go on their way; or, get tired of the petty BS at West Marine and find other employment. That is an unfortunate loss for the Company.

FWIW...
__________________
"It is not so much for its beauty that the sea makes a claim upon men's hearts, as for that subtle something, that quality of air, that emanation from the waves, that so wonderfully renews a weary spirit."
Reply With Quote Share with Facebook
  #36  
Old 02-29-2012
PBzeer's Avatar
Wandering Aimlessly
 
Join Date: Nov 2002
Location: Cruising
Posts: 20,068
Thanks: 0
Thanked 81 Times in 78 Posts
Rep Power: 14
PBzeer has a spectacular aura about PBzeer has a spectacular aura about PBzeer has a spectacular aura about
In '06, at the Kemah, TX Home Depot, they had a marine wire section selling ancor products. I remember it because you could get the 18' mini-roll of #14 tinned wire for $3.99 instead of almost $20 at West.
__________________
John
Ontario 32 - Aria

Free, is the heart, that lives not, in fear.
Full, is the spirit, that thinks not, of falling.
True, is the soul, that hesitates not, to give.
Alive, is the one, that believes, in love.
JCP


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
- Website & Blog

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Reply With Quote Share with Facebook
  #37  
Old 02-29-2012
SlowButSteady's Avatar
Senior Slacker
 
Join Date: Feb 2010
Location: SoCal
Posts: 4,223
Thanks: 0
Thanked 17 Times in 15 Posts
Rep Power: 5
SlowButSteady is on a distinguished road
If the West Marine rah-rah section would bother to actually read my posts, you might see that my point is NOT that a particular Almost Clueless Clerk couldn't say off the top of her head whether the wire was tinned. The question, after-all, was something of an afterthought. The issue is that none of the employees in that store, a store specializing in marine merchandise, had any clue that tinned marine electrical wire even exists.

Obviously, WM caters to the lowest common denominator..... their loyal customers.
__________________
Never forget them. Do something to prevent it from happening again.
Charlotte Bacon, Daniel Barden, Rachel Davino, Olivia Josephine Gay, Ana M. Marquez-Greene, Dylan Hockley, Dawn Hochsprung, Madeleine F. Hsu, Catherine V. Hubbard, Chase Kowalski, Jesse Lewis, James Mattioli , Grace McDonnell, Anne Marie Murphy, Emilie Parker, Jack Pinto, Noah Pozner, Caroline Previdi, Jessica Rekos, Avielle Richman, Lauren Rousseau, Mary Sherlach, Victoria Soto, Benjamin Wheeler, Allison N. Wyatt
Reply With Quote Share with Facebook
  #38  
Old 02-29-2012
rbrasi's Avatar
Senior Member
 
Join Date: Mar 2011
Location: Henderson, NV
Posts: 523
Thanks: 5
Thanked 2 Times in 2 Posts
Rep Power: 4
rbrasi is on a distinguished road
While the surveyor was looking at my boat, I mentioned a certain sized through hull fitting which I could not find at WM. He said "West Marine is a clothing store".
This point has been beaten to death- there are a wide variety of products, so adjust your expectations accordingly for the average sales associate. I think this is all a generalization. I have had similar experience (which then led me to do the research and learn for myself, which has made ME more knowledgeable, thank you WM), and I have also experienced the opposite, where the guy at WM knew so much that his questions overwhelmed me. There is a competing Ship Store in MDR which is a mom and pop place and I want to support them, but I get the same glassy eyed stare when I ask things like "what kind of mahogany are your bungs?".
This lack of expertise is not exclusive to WM. I agree with what DRFerron said above.
__________________
1968 Cal 2-30
Sandpiper 2
MDR
Reply With Quote Share with Facebook
  #39  
Old 02-29-2012
But if not...
 
Join Date: Sep 2011
Location: Annapolis MD
Posts: 122
Thanks: 0
Thanked 7 Times in 7 Posts
Rep Power: 4
paperbird is on a distinguished road
My experience FWIW has varied quite a bit. We have 4 West locations within driving distance, 3 in/around Annapolis, 1 in the yard where the boat is stored (Herrington). Each has a very different feel and level of expertise in the stores. Between them, they have folks who are trying to figure out what the pointy end is, and folks who live aboard, cruise extensively and are very knowledgable. Just like any other retail chain.

Overall, their price match policy is great. Convenience (the location at Herrington is just across the lot from the boat) is hard to beat when in the middle of a project and needing a part.
chrisncate likes this.
Reply With Quote Share with Facebook
  #40  
Old 02-29-2012
Senior Member
 
Join Date: Sep 2006
Location: Texas
Posts: 526
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 9
CapnBilll is on a distinguished road
Quote:
Originally Posted by jameswilson29 View Post
Big box stores are pretty much self-service. You gotta do your research before you arrive there. I have found the West Marine employees to be better than employees at many other big box stores. Some of them actually share our interest in boating and are friendly.

I sometimes order directly from the store to avoid the high shipping and handling charges online, especially on hazardous items like paint. The items will be shipped there at no charge to the customer for pick up.

Plus 1

We love em and we hate em, but when you need an obscure piece of boat junk that you are unlikely to find at Home Depot. WM almost always comes through.......SO it's either order online, and wait a week or two, or go buy an overpriced part from a clue less clerk, that at least can find it on the shelf, and sell it to you on a friday evening so you can spend the weekend boating, instead of looking at a empty mailbox. I live in a major city, and have driven all over town looking for boating parts, but West Marine is were I usually end up.

PS clueless clerks are the norm when corperate giants pay so low no one can afford to work there more than a few months.

In life you need to pick your battles,...I'll just go sailing instead.
__________________
The Sun has Risen on a New Day filled with the Promise of Adventure.
Reply With Quote Share with Facebook
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

 
Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Any opinions on the West Marine HP-310 Gene T Gear & Maintenance 3 12-31-2011 06:27 AM
Shopping at West Marine? JohnnyBoy Gear & Maintenance 0 11-29-2007 08:50 PM
West Marine prices TXS-ALAMO General Discussion (sailing related) 106 04-22-2007 10:00 PM
Fwd: Only at West Marine Woburn! NewsReader Mass Bay Sailors 1 02-01-2007 10:15 AM


All times are GMT -4. The time now is 04:16 PM.

Add to My Yahoo!         
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) Marine.com LLC 2000-2012

The SailNet.com store is owned and operated by a company independent of the SailNet.com forum. You are now leaving the SailNet forum. Click OK to continue or Cancel to return to the SailNet forum.