Why West Marine pi$$es me off
I needed to buy some new battery cable today, so I stopped by the closest West Marine. I'm looking at the rack of spools of marine electric cable and one of the two sales people in the store comes by and asks If I need help. "Yes, can I get six feet of that #4 black battery cable? Oh, and is that tinned?", I say, as I try looking the cut end of the wire at almost arms length because I have the wrong glasses on. Blank look on her face, "Is it tin wire? I think it's copper." "No, tinned wire," I say, "Is the wire tinned?" She turns to the only other employee in the store (presumably the person nominally in charge; who we can see just beyond the end of the aisle, at the register) and asks, "Is this stuff tinned? "What's that mean?" comes the reply. I explain the rather exotic concept of tinned marine electrical wire as one of them looks up the item in the store Bible, er, the WM catalog. The holy tome confirms that, lo and behold, it is tinned.
Is it asking too much to expect someone working at West Marine to have a passing knowledge of the stuff they carry?
BTW, these weren't kids. They were both at least in their forties, and I can recall seeing the gal in charge at that store for quite some time. So it's not like a just happened to catch a couple of trainees.
Never forget them. Do something to prevent it from happening again.
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Last edited by SlowButSteady; 02-28-2012 at 07:29 PM.