Update: I figured I would post an update to the issue in case anyone else stumbles upon this thread. Replacing the
pump assembly has resolved the issue. This was the pre-assembled
pump assembly, not the rebuild kit. Ordered from Amazon for $65. Installation was easy...four screws.
The
pump solved the issue with not being able to
pump water in, as well as pumping out. When we removed the old pump assembly, a part of the old pump (psitonassembly?) had rusted off and was sitting down where the bottom gasket was...There was also a clog in the
line somewhere, but the increased pressure from the new pump, as well as leaving water in the head overnight, seemed to fix the issue by morning. It was nice to have a properly functioning head again!
While I will likely replace the whole unit should any issues develop again, replacing the pump assembly was much easier then rebuilding the pump...