Join Date: Nov 2009
Thanked 13 Times in 12 Posts
Rep Power: 6
Re: raymarine service sucks
I've had pretty good service from the Raymarine/Raytheon folks over the past 16 years. They have serviced GPS, Loran, and chartplotters, as well as a problematic wheel pilot.
Most of my problems were with autopilots, particularly the wheelpilot. I switched to a below-deck AP about 12 years ago and it was great. Then I replaced it due to a lightning strike, only to have the electric drive actuator mechanically fail after 10 hours. It was the same design as the 10 year old version which never caused a problem. It was replaced under warranty in a reasonable amount of time and I haven't had a problem since.
It's not nice to have equipment fail, but Raymarine has been above average in customer service in my opinion. Overall, I am quite satisfied with their products, too.