raymarine service sucks - SailNet Community
Reply
 
LinkBack Thread Tools
post #1 of 25 Old 02-20-2013 Thread Starter
Junior Member
 
Join Date: Apr 2003
Posts: 4
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
 
raymarine service sucks

returned from cruising with dead autopilot, bought new 6 month ago, boat sitting at marina waiting for autopilot to come back from RAYMARINE SERVICE so we can depart again, shipped over 3 weeks ago, have emailed raymarine, called them each day in the last 3 days, NO NEWS or call back, i was very disapointed in the autopilot and their service / customer support is even worse, never again will i buy anything from ray marine
gon2sea is offline  
Quote Quick Reply Share with Facebook
Sponsored Links
Advertisement
 
post #2 of 25 Old 02-20-2013
Senior Member
 
jsaronson's Avatar
 
Join Date: Dec 2011
Posts: 986
Thanks: 5
Thanked 30 Times in 30 Posts
Rep Power: 4
 
Re: raymarine service sucks

If you want service, post on their Facebook page! Trust me - I've done it.
They guys were all in Miami for the boat show. Hope your problem gets solved.
jsaronson is offline  
Quote Quick Reply Share with Facebook
post #3 of 25 Old 02-20-2013
Senior Member
 
Stu Jackson's Avatar
 
Join Date: Jul 2001
Posts: 887
Thanks: 0
Thanked 15 Times in 14 Posts
Rep Power: 15
 
Re: raymarine service sucks

What model ???

Stu Jackson, C34, 1986, M25 engine, Rocna 10 (22#)
Stu Jackson is offline  
Quote Quick Reply Share with Facebook
post #4 of 25 Old 02-20-2013
Just another Moderator
 
Faster's Avatar
 
Join Date: Sep 2005
Location: New Westminster, BC
Posts: 16,534
Thanks: 104
Thanked 312 Times in 300 Posts
Rep Power: 10
     
Re: raymarine service sucks

FWIW we had terrific service from a local dealer and local service contractor wrt to a warranty replacement of a 14 month old course computer.

Ron

1984 Fast/Nicholson 345 "FastForward"

".. there is much you could do at sea with common sense.. and very little you could do without it.."
Capt G E Ericson (from "The Cruel Sea" by Nicholas Monsarrat)
Faster is offline  
Quote Quick Reply Share with Facebook
post #5 of 25 Old 02-20-2013
tdw
Super Fuzzy Moderator
 
tdw's Avatar
 
Join Date: Oct 2006
Location: Sydney Australia
Posts: 16,525
Thanks: 15
Thanked 105 Times in 98 Posts
Rep Power: 10
     
Re: raymarine service sucks

There is also the Raymarine forum. The advisors there have been extremely helpful with our auto pilot problem.

Raymarine Technical Forum

Andrew B

“Life is a trick, and you get one chance to learn it.”
― Terry Pratchett, Nation

Malo 39 Classic
tdw is offline  
Quote Quick Reply Share with Facebook
post #6 of 25 Old 02-20-2013
Junior Member
 
Join Date: Jan 2008
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
 
Send a message via AIM to alsobrsp Send a message via Yahoo to alsobrsp
Re: raymarine service sucks

Yes what model? We are considering a Raymarine autopilot, the X30 with type 2 pump. Is there a better one for hydraulic steering?
alsobrsp is offline  
Quote Quick Reply Share with Facebook
post #7 of 25 Old 02-20-2013
Senior Member
 
fallard's Avatar
 
Join Date: Nov 2009
Location: Mystic
Posts: 962
Thanks: 1
Thanked 13 Times in 12 Posts
Rep Power: 6
 
Re: raymarine service sucks

I've had pretty good service from the Raymarine/Raytheon folks over the past 16 years. They have serviced GPS, Loran, and chartplotters, as well as a problematic wheel pilot.

Most of my problems were with autopilots, particularly the wheelpilot. I switched to a below-deck AP about 12 years ago and it was great. Then I replaced it due to a lightning strike, only to have the electric drive actuator mechanically fail after 10 hours. It was the same design as the 10 year old version which never caused a problem. It was replaced under warranty in a reasonable amount of time and I haven't had a problem since.

It's not nice to have equipment fail, but Raymarine has been above average in customer service in my opinion. Overall, I am quite satisfied with their products, too.
fallard is offline  
Quote Quick Reply Share with Facebook
post #8 of 25 Old 02-20-2013
Senior Member
 
Irunbird's Avatar
 
Join Date: Aug 2008
Location: Tampa, Fl
Posts: 322
Thanks: 8
Thanked 10 Times in 9 Posts
Rep Power: 7
 
Re: raymarine service sucks

I've heard similar stories from other people (especially with the tiller-pilots- they seem to blow frequently and most people will carry 2 or 3 if they are voyaging for any significant distance), but I've had nothing but great communication from the Raymarine people. I've contacted their tech support group a bunch of times over the last few years for help installing all sorts of products and have had nothing but stellar performance. On the other hand, though, I do have some friends who steer clear from them.. they do have a rather voluminous web page, and trying to find the right transducer cable to go with x-instrument... uh, good luck! You really have to deal with them directly (ie. phone).
Irunbird is offline  
Quote Quick Reply Share with Facebook
post #9 of 25 Old 02-21-2013
Senior Member
 
MARC2012's Avatar
 
Join Date: Mar 2008
Posts: 594
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 8
 
Re: raymarine service sucks

I have had good info from the tech support.OTOH the raymarine service(an oxymoron).I had my auto piolot seviced,TOOK FOREVER,.Found getting in touch with the person re status slightly less difficult than contacting the head of al quida in Yemenmarc
MARC2012 is offline  
Quote Quick Reply Share with Facebook
post #10 of 25 Old 05-20-2013
Senior Member
 
L124C's Avatar
 
Join Date: Oct 2007
Posts: 1,418
Thanks: 53
Thanked 5 Times in 5 Posts
Rep Power: 8
 
Re: raymarine service sucks

Have a tiller pilot problem. Just hung up on RM tech support after being on hold, listening to "Classical Gas" (I kid you not!) being played over and over for 15 minutes.!
I gave up on my RM wind instrument after sending it to RM and going round and round with them!
Just read this blog reagarding RM tiller pilot nightmares, and this guy is only an hour away from RM. I'm across the country!
http://www.chipford.com/tiller-pilot_problem.htm

Last edited by L124C; 05-20-2013 at 05:45 PM.
L124C is offline  
Quote Quick Reply Share with Facebook
Reply

Quick Reply
Message:
Options

By choosing to post the reply above you agree to the rules you agreed to when joining Sailnet.
Click Here to view those rules.

Register Now



In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.


User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Raymarine ST60 Tridata: service manual? BigNige Gear & Maintenance 5 07-07-2008 06:08 PM
Yahoo Sucks! Dcneuro Bristol 7 10-21-2007 09:06 PM
My stainless sucks. jr438234606 Gear & Maintenance 6 07-31-2007 01:12 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome