Join Date: Feb 2010
Location: Narragansett Bay
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Re: a stand up boatyard
Unfortunately, it reminds me of a similar experience that backfired. My current yard did some work last winter and it took them twice as long as they estimated. They stood up and ate the difference. I was impressed. I even recruited a friend to move his boat there and this was one of the stories I used to describe how it was an honest place. Refreshing.
However, as the year pressed forward, the maintenance issue continued and it became terribly clear that having eaten the extra hours was a sore subject. Whenever the issue comes up, I'm inevitably told they have invested a ton of uncompensated time in this.
I also begin to wonder whether they are trying to get it back. I just paid a bill yesterday for the removal of my turbo. They probably don't recall having estimated the hours to remove and reinstall it last Fall. I was billed the same number of hours to remove it as they estimated for the R&R. It's peanuts, so I'm not bringing it up. It is also possible that it was harder to do than estimated. Nevertheless, the experience of having the hours they wrote off rubbed in my face so often has left a seriously sour taste in my mouth.
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In the harsh marine environment, something is always in need of repair. Margaritas fix everything.