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post #1 of 2 Old 02-21-2013 Thread Starter
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a stand up boatyard

Just want to acknowledge Barden's Boat Yard in Marion MA. When I pulled my PSC34 this fall I asked the yard to winterize and put on the winter cover but not do any major maintenance without clearing it with me first. They took apart the headstay/roller furler,removing it from the mast and did detailed inspection/maintenance ( it was working fine before as I keep up on maintnenance). When I got the bill I called to say I did not authorize this expense . They rescinded the bill even though they spent the hours doing the work.
That's what I call a stand up yard. A class act and skilled group of people.

s/v Hippocampus
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post #2 of 2 Old 02-22-2013
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Re: a stand up boatyard

That's great.

Unfortunately, it reminds me of a similar experience that backfired. My current yard did some work last winter and it took them twice as long as they estimated. They stood up and ate the difference. I was impressed. I even recruited a friend to move his boat there and this was one of the stories I used to describe how it was an honest place. Refreshing.

However, as the year pressed forward, the maintenance issue continued and it became terribly clear that having eaten the extra hours was a sore subject. Whenever the issue comes up, I'm inevitably told they have invested a ton of uncompensated time in this.

I also begin to wonder whether they are trying to get it back. I just paid a bill yesterday for the removal of my turbo. They probably don't recall having estimated the hours to remove and reinstall it last Fall. I was billed the same number of hours to remove it as they estimated for the R&R. It's peanuts, so I'm not bringing it up. It is also possible that it was harder to do than estimated. Nevertheless, the experience of having the hours they wrote off rubbed in my face so often has left a seriously sour taste in my mouth.

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Jeanneau 54DS

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