Practical Sailor has deaf ears - Page 5 - SailNet Community
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post #41 of 50 Old 10-25-2013
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Re: Practical Sailor has deaf ears

I've been a subscriber for the last few years, and have found customer service to be quick and helpful. That being said, there are numerous 3rd party subscription scams out there. I'm not 100% sure how it works, but I am very careful to only subscribe on the mag's website. There is way too much junk mail, I do not like to encourage it. Given the condition of the print publication industry, I do not purchase multi-year subscriptions. Having a magazine cease publishing 1 year into a 3 year subscription is no fun. This year my renewal was $72.00/year instead of the 36/yr. I did not renew. After a month or two they offered a $36.00 subscription, which I took. But in general, keeping track of magazine subscriptions has become a PITA.
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post #42 of 50 Old 12-17-2014
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Re: Practical Sailor has deaf ears

I found Practical Sailor to be the Bermuda Triangle of magazine subscription payments ...
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post #43 of 50 Old 12-17-2014
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Re: Practical Sailor has deaf ears

I read them in the library.

sail fast and eat well, dave
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post #44 of 50 Old 12-17-2014
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Re: Practical Sailor has deaf ears

Some of the editorial staff used to diplomatically say "We've got nothing to do with that [subscription] department."

It is so good to know nothing has changed.

They'll now auto-renew your subscription for you, even if you have specifically selected NOT to auto-renew. I guess no one remembers how AOL got in trouble for doing things like that.
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post #45 of 50 Old 12-17-2014
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Re: Practical Sailor has deaf ears

They lost me last this year. Received in mail cut price sub deal, went on line to renew only to find out that I couldn't renew on line and get the deal. I had to write back to them. Silly really cos I havn't used snail mail (other than Xmas and BDay cards) in years.

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post #46 of 50 Old 12-17-2014
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Re: Practical Sailor has deaf ears

They aren't the only ones. I got a "twist my arm please!" deal from National Geographic, all of ten or twelve bucks for a year, plus a bonus. Great! But the credit card would automatically be renewed, and I didn't want to mail a check, so I went to the supplied URL to subscribe online.

And found the online offers totally different and way more expensive, of course.

Sent in the paper offer with a check (since that can't be automatically rebilled) and they bushed me again, sending an invoice for $3.95 shipping and handling. Which I'd swear was not on the original offer, I can read well enough if no one is trying to hide things.

Took three weeks of email arguments (they take a week to respond to email, despite the "48 hours" they claim) before they would cancel the subscription and give me a refund of my money. And of course, they sent 3 magazines, reflecting three months, in a two-week period. Hmmm....

I have to say the "usual" sailing mags are absolute angels compared to what so much of the magazine business has become.
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post #47 of 50 Old 12-17-2014
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Re: Practical Sailor has deaf ears

You guys think PS is bad, you ought to see XM radio's subscription service... Not a bad service if you get it at the discount, but they auto-renew at 5 months, not 6, not 12.. .and the price is almost triple.

I think what you are seeing is a way to exploit otherwise busy people. The shrewd buyer notices and calls them out on it... the average busy person misses it and then wonders why the heck the bill is so high.

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post #48 of 50 Old 12-17-2014
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Re: Practical Sailor has deaf ears

XM radio...poor guys. When you can put a thousand albums in high quality audio on a $50 USB stick these days...I guess they'll have to make money servicing the sports and talk show fans, huh?
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post #49 of 50 Old 12-17-2014
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Re: Practical Sailor has deaf ears

I went to re-up my Sports Illustrated subscription on line (best rate available), and found out that the only offer they had on line was with an automatic renewal. I called subscription services and spoke with a woman who tried to convince me that as soon as I hit "send" on the order, she would see it and she would cancel the auto renewal. I didn't like that and we went round and round. She finally sent me to a supervisor who said he would manually take my credit card info so I didn't get the auto renewal. Gave me a better rate too.
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post #50 of 50 Old 12-17-2014
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Re: Practical Sailor has deaf ears

I have to say to credit PS that I have not seen an email from them since June 12th when my subscription expired. Could be that I marked it spam, I don't remember. Perhaps they got the hint. Funny thing about there "archive" books is you are paying for the archive of the same material they make available free to subscribers. And yes I will not do "automatic renewal." They always seem to hit your account at the worst time.
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