Puget Sound Pounder
Join Date: Nov 2008
Location: Bainbridge Island, Port Madison, WA
Thanked 8 Times in 8 Posts
Rep Power: 8
Yanmar parts distrobution/retail
crap, sorry for the misspell in the title, ugh.
A bit whiny I know.
An old topic, but things have changed with direct access to China OEM's.
My patience is wearing thin with Yanmar parts distribution. I have to deal with the local "knuckle draggers" who really don't give a hoot about us rec boaters. Rarely, if ever, do they have the part in stock. And their prices are just stupid. Frankly I just want to order parts over the internet like from "Torreson Marine" but Yanmar won't let them ship to Washington State.
Interestingly enough, using Alibaba we all have direct access to the OEM's of most of these parts. I have not mustered up the courage to try it yet but they literally cost 30% of the cost. I would much rather have yanmar open up their distribution across the US.
My letter to Yanmar.
I am a Yanmar Marine engine owner. Finding parts is a serious pain. You limit me to Seattle based dealers and I would really like to buy over the internet from any Yanmar dealer. This is very "old school" and it is starting to put a dent in your excellent reputation. You do have great products but I think this "protectionism" mentality is from the previous century. You need to open the doors on parts procurement for your customers. At what point will you value the customer over your dealer network. ALL the dealers in Seattle have lousy websites, and are all impossible to order from. AND,,, because of the culture you have created with your dealers they are only open 9-5 M-F, how ridiculous is that.
I am now looking for backdoor sources in China through Alibaba. They essentially make all your parts anyway and I can get OEM products at a fraction of the price. I am even thinking about creating a non-profit Yanmar Co-op through this mechanism for the Seattle area. Get your act together or the market will respond with alternatives. I am serious about this.
Last edited by kellysails; 07-03-2013 at 05:16 PM.