Join Date: Jul 2002
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While I can only speak to pre-sales, and not to using the program (as it was a little rich for my blood, and I'm currently happy crewing on other peoples boats, and occasionally renting something small for daysails) I did spend some time going back and forth with Chris from the Channel Islands, California office, and he was professional, courteous, and informative, even after it became apparent that I wasn't in their target audience.
I'm not sure how relevant this may be to actually dealing with them as a client, but I thought I'd throw in my 2 cents.