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post #21 of 25 Old 03-28-2012
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Re: FX sails?

Originally Posted by sailingfool View Post

PS - your first time post is to pat a sailmaker on the back?
His YouTube post also makes a point of saying that they're FX sails. It does make one a bit suspicious, no?

Never forget them. Do something to prevent it from happening again.
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post #22 of 25 Old 02-08-2017
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Re: FX sails?

I realize this is an old thread but my recent experience has not been good. We ordered a Mariner 19 sail in May 2016, received the WRONG sail in Sept 2016 ( slower delivery than was promised ). Sent it back in Oct 2016 and we are still fussing with them. They guarantee their product, and are not returning phone calls although they did say in the late fall they would replace the sail with the correct.
To date we do not have a sail or our money back, over $ 500.00 !
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post #23 of 25 Old 02-08-2017
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Re: FX sails?

They screwed up on a new main for my former 36', making the foot six inches short and never stepped up to fixing it. Send an email after each phone call, and don't use them again.

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post #24 of 25 Old 02-08-2017
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Re: FX sails?

Wow. Looks like my bad experience with FX wasn't a rare case, so I guess I'll pile on.

I ordered a new main from them last spring, and not being confident of my measuring abilities nor ability to describe options properly, I elected to ship my old sail to them with the express instructions to, "Just make one exactly like it". Received new sail well past the promised date, with round slugs rather than flat slides that were required for my mast. Their response was that they used the same hardware that all the other Cal sails use. Apparently spending the extra money to ship them my old sail with the intention of them just duplicating it so that something like this did NOT happen was a waste of time and money.

Their solution was to ship me slides and stainless steel shackles leaving me with the responsibility of cutting all the nylon webbing off that was securing the slugs and installing the new hardware myself. New problem however, was the shackles they sent me were too short and I couldn't fit both the grommet and the slide in them.

Communication was horrible throughout this whole process, with phone calls not returned and emails taking several days to be responded to.

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post #25 of 25 Old 02-09-2017
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Re: FX sails?

I'm still working on getting resolution, but thanks for the replies. I'm going to post also on Yelp about their poor service. We might as well try to save some other people the aggravation. Other than small claims court I don't know what else we can do and unfortunately I'm in Boston area and FX is in S. Carolina. Yes, I'll follow up all phone contacts ( if I ever can get someone on the phone ) with an email.
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