Join Date: Jul 2008
Thanked 55 Times in 52 Posts
Rep Power: 9
Don't buy a windlass from these people
I bought a new 12volt windlass through Quick USA on Ebay. The unit arrived with a 24volt solenoid.
When I called Quick, Monica (customer service) responded “We haven’t had any 12volt solenoids for weeks”. So what did they think I’d do with a 24volt unit ? I asked that they ship me the correct unit and after whinniing about the trouble with international (Canada) sales she agreed to send the correct unit.
I asked Monica to make sure that the shipment was marked as “Warranty” so I would not have to pay duty, sales tax and customs brokerage fees, she said she would.
Naturally the unit arrived in Canada without the “Warranty” ID so I had to pay these fees all over again.
I called Monica and asked that Quick USA refund me for these costs. Monica insisted that the paperwork was marked properly and it was not her problem and she would not be doing anymore international sales. I then emailed her a copy of the paperwork showing she was wrong. They now refuse to respond to my emails and have not refunded the costs of their inefficiency.
I don’t buy from people like this twice.
Be the man Sharon thinks I am - wg
I can do that
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Be the master of your own disaster - wg
If you're not laughing, you're not doing it right. - wg
if you can live with the consequences, go for it. - wg
I yam what I yam an' thats all that I yam. - Popeye