Don't buy a windlass from these people - SailNet Community
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post #1 of 27 Old 07-31-2015 Thread Starter
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Don't buy a windlass from these people

I bought a new 12volt windlass through Quick USA on Ebay. The unit arrived with a 24volt solenoid.
When I called Quick, Monica (customer service) responded “We haven’t had any 12volt solenoids for weeks”. So what did they think I’d do with a 24volt unit ? I asked that they ship me the correct unit and after whinniing about the trouble with international (Canada) sales she agreed to send the correct unit.
I asked Monica to make sure that the shipment was marked as “Warranty” so I would not have to pay duty, sales tax and customs brokerage fees, she said she would.

Naturally the unit arrived in Canada without the “Warranty” ID so I had to pay these fees all over again.
I called Monica and asked that Quick USA refund me for these costs. Monica insisted that the paperwork was marked properly and it was not her problem and she would not be doing anymore international sales. I then emailed her a copy of the paperwork showing she was wrong. They now refuse to respond to my emails and have not refunded the costs of their inefficiency.

I don’t buy from people like this twice.

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post #2 of 27 Old 07-31-2015
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Re: Don't buy a windlass from these people

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Originally Posted by boatpoker View Post
I bought a new 12volt windlass through Quick USA on Ebay. The unit arrived with a 24volt solenoid.
When I called Quick, Monica (customer service) responded “We haven’t had any 12volt solenoids for weeks”. So what did they think I’d do with a 24volt unit ? I asked that they ship me the correct unit and after whinniing about the trouble with international (Canada) sales she agreed to send the correct unit.
I asked Monica to make sure that the shipment was marked as “Warranty” so I would not have to pay duty, sales tax and customs brokerage fees, she said she would.

Naturally the unit arrived in Canada without the “Warranty” ID so I had to pay these fees all over again.
I called Monica and asked that Quick USA refund me for these costs. Monica insisted that the paperwork was marked properly and it was not her problem and she would not be doing anymore international sales. I then emailed her a copy of the paperwork showing she was wrong. They now refuse to respond to my emails and have not refunded the costs of their inefficiency.

I don’t buy from people like this twice.
If you paid with a credit card, dispute the charge.
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post #3 of 27 Old 07-31-2015 Thread Starter
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Re: Don't buy a windlass from these people

The disputed charges are from Canada Customs ..... they couldn't care less what caused it.

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post #4 of 27 Old 07-31-2015
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Re: Don't buy a windlass from these people

Actually.. Thats not true.. You can contact Canada Customs and if you can prove it was a warranty or mishipment, they will refund it. Its actually pretty easy to do!

While I agree they should have sent the right part in the first place. Expecting them to worry about your international shipment is asking too much for an online order. I wouldn't order from them, but I think you are being too harsh!
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post #5 of 27 Old 07-31-2015 Thread Starter
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Re: Don't buy a windlass from these people

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Actually.. Thats not true.. You can contact Canada Customs and if you can prove it was a warranty or mishipment, they will refund it. Its actually pretty easy to do!

While I agree they should have sent the right part in the first place. Expecting them to worry about your international shipment is asking too much for an online order. I wouldn't order from them, but I think you are being too harsh!
Don't you think the people that caused the problem should fix it ?
Let them pay me then they can try and get their money back from Canada Customs, my time is valuable to me.

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post #6 of 27 Old 08-01-2015
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Re: Don't buy a windlass from these people

Sounds like they handled it pretty badly, but it's now a moot point, if they aren't shipping internationally anymore.

I'm curious why you used them in the first place? No source in Canada or was their price presumably worth the import fees? How much are we talking about?

Curiously, they seem to have a 100% positive eBay rating.


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post #7 of 27 Old 08-01-2015 Thread Starter
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Re: Don't buy a windlass from these people

We don't manufacture much of anything in Canada except parasitic politicians, we import just about everything.
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post #8 of 27 Old 08-01-2015
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Re: Don't buy a windlass from these people

I would suggest using holland marine in the future. Holland Marine Products. Based in Canada. I purchased a quick windlass from them earlier this year. Love it. They have always been very helpfull to me.
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Re: Don't buy a windlass from these people

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I would suggest using holland marine in the future. Holland Marine Products. Based in Canada. I purchased a quick windlass from them earlier this year. Love it. They have always been very helpfull to me.
Jim
I know Peter well but his price is a little over $500 (Yes, you read that right) more than buying direct.

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Re: Don't buy a windlass from these people

Are you still ahead of the game after paying import twice?


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