X-Yachts Customer Service

[ohaavik]

Hi all,

Sorry, I couldn't find an appropriate existing thread for this but the people at X-Y deserve their own thread anyway

I took over a 2001 X-442 about a month ago and being unfamiliar with some of the technical aspects of the boat, got in touch with the service people at X-Y in Denmark.

I just want to let you all know that I am astounded at their level of service! I get my emails replied to in something under an hour, a part I ordered arrived in Singapore 3 days (!) after they told me they sent it, they're currently putting together an owner's manual for me since the one that was on the boat was missing a number of technical drawings...

We often complain when we get poor service so I thought I might promote some good karma by letting anyone contemplating the purchase of an X-Yacht that their customer service is fantastic.

Best,
Odd

[Sapperwhite]

Its good to see there are still a few companies out there that actually care, particularly when it comes to second and third ownership of the vessel. All too often we are complaining about this service, or that company. It's good to hear that you are having such a positive experience.

[ohaavik]

Indeed - and to consider I am the third owner! I have heard so much about rotten service and I guess we can all do with a reminder that there are some companies out there that do stand behind their product.

[LynW]

There's a fleet of X's (X-99, X-332) at my local club back home and I've always heard good words of the company.

Regarding promptness, there seems to be something of a cultural divide between Europe and the USA. I've been amazed at the speed with which repairs have been made in Holland, England and Spain. Companies in the USA are no less committed, they just like to work at a gentler pace.

[camaraderie]

Plus...they are great boats to go along with the service!

[bestfriend]

Yes! I concur. The guy down the dock has a 332 that is amazing. And I believe Giu had one a while back and really liked it.

[Giulietta]

Yep....

a few years ago...raced like hell.

By the way, I have written here many times about their Customer service.

They send Xmas crads every year even though I have sold it.

Its a good example of a well run company seklling an excellent product and STANDING behind them.

[Sailormann]

Hmm - wonder if anyone could forward a copy of this thread to Novis ???

[ohaavik]

Well, I haven't got a Christmas Card yet, but it's only November

As long as they keep up the excellent service, I don't mind if I'm off their list...

[bestfriend]

Giu, which model did you have? The only thing that would stop me from buying one is the 7+ foot draft. Do they make them with a shorter draft? They look built to order.