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-   -   Backordered Item Issues (http://www.sailnet.com/forums/general-discussion-sailing-related/4275-backordered-item-issues.html)

kwickman 06-04-2002 01:41 PM

Backordered Item Issues
 
Has anyone else experienced recent problems with SailNet orders? I recently placed two orders and they seem to be on perpetual backorders. I tried to call customer service, nobody answered and the voicemail box was full.

SailorMitch 06-04-2002 05:45 PM

Backordered Item Issues
 
Shall we just say that the Sailnet inventory system needs some work? if they have it in stock, I get it pronto. But at times, the system says they have it when you order it online, but later it tells you the item is backordered. And agreed, once that happens you never know when it will show up. For example, I ordered some Garhauer snatch blocks from Sailnet (to use a $10 coupon). The system said delivery would be in 5-7 days, no doubt because they have to get them from Garhauer. It took something like 2 months to get them, and of course Sailnet blamed Garhauer for the delay. From now on, I''ll go to Garhauer directly and get it within days.

One last story -- I ordered some green fleck line when Sailnet had a great sail on it. System said it was in stock when ordered, but later it said out of stock. so I called customer service and they sent me blue fleck line instead. Not a big deal to me on the color. But I still get emails from customer service telling me the green fleck is still on backorder.

SailorMitch 06-04-2002 05:50 PM

Backordered Item Issues
 
Shall we just say that the Sailnet inventory system needs some work? if they have it in stock, I get it pronto. But at times, the system says they have it when you order it online, but later it tells you the item is backordered. And agreed, once that happens you never know when it will show up. For example, I ordered some Garhauer snatch blocks from Sailnet (to use a $10 coupon). The system said delivery would be in 5-7 days, no doubt because they have to get them from Garhauer. It took something like 2 months to get them, and of course Sailnet blamed Garhauer for the delay. From now on, I''ll go to Garhauer directly and get it within days.

One last story -- I ordered some green fleck line when Sailnet had a great sail on it. System said it was in stock when ordered, but later it said out of stock. so I called customer service and they sent me blue fleck line instead. Not a big deal to me on the color. But I still get emails from customer service telling me the green fleck is still on backorder.

billkirk 06-05-2002 10:11 AM

Backordered Item Issues
 
Kwickman:

Feel free to contact me either on line at bkirk@sailnet.com or call me at 843-972-2066. I''d be happy to look into your order.

Bill Kirk


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