Join Date: May 2002
Location: East Coast
Thanked 6 Times in 6 Posts
Rep Power: 17
Tommays...got an answer in less than an hour at NIGHT!! How's that for responsiveness?!
"Thanks for your question. Our warranty process is really pretty simple. While we pride ourselves on needing to address very few warranty issues, when the occasion does arise, ff a customer finds it more convenient to take the sail to a local loft, then we pay all charges for the warranty work. If the customer would rather have us handle in-house, they simply box the sail up and we send UPS to pick the sail up from the location of their choice at our expense. We then address the warranty issue promptly and return the sail to the customer. Hope that clarifies things for your and thanks again for your question."
No longer posting. Reach me by PM!