Voluntary Safety Check - Standard Horizon Handheld VHFs -- Certain Models - SailNet Community

   Search Sailnet:

 forums  store  


Quick Menu
Forums           
Articles          
Galleries        
Boat Reviews  
Classifieds     
Search SailNet 
Boat Search (new)

Shop the
SailNet Store
Anchor Locker
Boatbuilding & Repair
Charts
Clothing
Electrical
Electronics
Engine
Hatches and Portlights
Interior And Galley
Maintenance
Marine Electronics
Navigation
Other Items
Plumbing and Pumps
Rigging
Safety
Sailing Hardware
Trailer & Watersports
Clearance Items

Advertise Here






Go Back   SailNet Community > General Interest > General Discussion (sailing related)
 Not a Member? 


Reply
 
LinkBack Thread Tools
  #1  
Old 03-09-2009
JohnRPollard's Avatar
Moderator
 
Join Date: Mar 2007
Location: Chesapeake
Posts: 5,680
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 10
JohnRPollard is a jewel in the rough JohnRPollard is a jewel in the rough JohnRPollard is a jewel in the rough
Voluntary Safety Check - Standard Horizon Handheld VHFs -- Certain Models

I got a notice in the mail over the weekend concerning a "Voluntary Safety Check" for certain Standard Horizon handheld VHF models.

According to the notice, the models affected are the HX860S Floating Combo VHF/GPS, and the HX750S Floating HH VHF Radio.

I am assuming that the reference to model "HX860S" is a typo, and should actually read "HX850S". The HX850S is the model I own, and I'm not aware of a model "HX860S".

The notice states:

Quote:
Standard Horizon has received reports where the rear case may have stress cracks due to excessive torque of the screws when tightened on the assembly line. As a result, this may cause the product to have water integrity issues.

----

Please inspect your product(s) for the following inconsistencies: Cracks in the rear case located by the top two screws.

I mention this here because I have been recommending/discussing this integrated VHF/GPS/DSC unit on a regular basis. I bought one in Ocotober and have been otherwise happy with it.

Inspection revealed no cracks in our unit.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Pacific Seacraft Crealock 31 #62

NEVER CALLS CRUISINGDAD BACK....CAN"T TAKE THE ACCENT
Reply With Quote Quick reply to this message Share with Facebook
  #2  
Old 03-09-2009
sailingdog's Avatar
Telstar 28
 
Join Date: Mar 2006
Location: New England
Posts: 43,290
Thanks: 0
Thanked 11 Times in 11 Posts
Rep Power: 13
sailingdog is just really nice sailingdog is just really nice sailingdog is just really nice sailingdog is just really nice sailingdog is just really nice
Good info... I like the SH handhelds, as I have an older HX471S unit.
__________________
Sailingdog

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Telstar 28
New England

You know what the first rule of sailing is? ...Love. You can learn all the math in the 'verse, but you take
a boat to the sea you don't love, she'll shake you off just as sure as the turning of the worlds. Love keeps
her going when she oughta fall down, tells you she's hurting 'fore she keens. Makes her a home.

—Cpt. Mal Reynolds, Serenity (edited)

If you're new to the Sailnet Forums... please read this
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
.

Still—DON'T READ THAT POST AGAIN.
Reply With Quote Quick reply to this message Share with Facebook
  #3  
Old 03-13-2009
JohnRPollard's Avatar
Moderator
 
Join Date: Mar 2007
Location: Chesapeake
Posts: 5,680
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 10
JohnRPollard is a jewel in the rough JohnRPollard is a jewel in the rough JohnRPollard is a jewel in the rough
Folks,

I received the following note from Standard Horizon. They apparently did not care for my use of the term "Product Recall" in the original title of this thread (which read "Product Recall/Safety Check - Standard Horizon Handheld VHFs - Certain Models").

I initially used the term "recall" because I thought it would get more attention. My goal was to get the word out to fellow sailors about this potential problem. I felt an obligation to do so, since I have been recommending this unit up and down on SailNet. At the time, I was not aware of the limited scope of the problem.

I appreciate Standard Horizon's concerns, as well as the fact that they contacted me directly to provide the additional information below. I modified the title of this thread to more accurately reflect the nature of the concern.

I still recommend this very capable handheld VHF/GPS combo.


Quote:
Originally Posted by StandardHorizon
John,

Thank you for your post regarding the HX850S and HX750S.

In November we noticed a small crack in the rear case of the HX850S and halted shipping immediately. We did not resume shipping the HX850S and HX750S until December 22nd, after the problem was isolated and resolved.

Please see the message that I sent to Ben Ellison at Panbo on December 13th.

"As I stated on the phone today, we have recently received a small percentage of returns regarding the HX850S with a cracked rear case. It is believed that the case is cracking due to over torquing of the screws on the assembly line. As I stated, as soon as we realized the crack in the case, we halted shipment of the HX850S and HX750S until we could rectify the situation. All current inventory has been checked and we are 100% confident that any future product shipping from Standard Horizon after 12/22/08 will not experience this problem.

Please direct any Panbots experiencing the crack in the rear case to Standard Horizon's Customer Service Department. I have instructed our Customer Service Department to issue a UPS Call Tag and arrange for UPS to pick up the radio at the customer's residence or place of business. The radio will be shipped back to Standard Horizon for replacement of the rear case at no charge to the customer. I am confident that this is not a widespread problem and if you have any readers that want to contact me direct please feel free to extend my personal contact information."

I'm not going to put Jason's phone number here, but if you want it, email me. Meanwhile here's customer service info:


Standard Horizon
Customer Service Department
10900 Walker St
Cypress, CA 90630
Toll Free: 800-283-7839 ext: 6700
Fax: 714-527-9472
Email: marinetech@vxstdusa.com

Please note that we did not recall the HX850S or the HX750S, we instituted a voluntary safety check with the help of West Marine to maintain the integrity of the HX850S and HX750S. To date we have received less than 40 units returned do to the cracked case.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Pacific Seacraft Crealock 31 #62

NEVER CALLS CRUISINGDAD BACK....CAN"T TAKE THE ACCENT

Last edited by JohnRPollard; 03-13-2009 at 07:08 PM.
Reply With Quote Quick reply to this message Share with Facebook
  #4  
Old 03-14-2009
twisty2's Avatar
Member
 
Join Date: Feb 2009
Location: Beaches of NC
Posts: 64
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 6
twisty2 is on a distinguished road
Good to know and good to know they are around keeping an eye on things as well.
Reply With Quote Quick reply to this message Share with Facebook
  #5  
Old 03-14-2009
c40eb's Avatar
Vikingsailor
 
Join Date: Sep 2002
Location: Friendship, Maine
Posts: 200
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 13
c40eb is on a distinguished road
Well...I just checked my SH HX850S (bought last September 08), and sure enough, the casing is cracked, even a little piece missing, by the upper right screw hole (looking at the back).

I've sent an email inquiry to SH. I'll post details when I hear anything.

Thanks for the info!
__________________
It's not whether you're paranoid...it's whether you're paranoid enough.

s/v Cloudman
1988 Sabre 30
Reply With Quote Quick reply to this message Share with Facebook
  #6  
Old 04-02-2009
c40eb's Avatar
Vikingsailor
 
Join Date: Sep 2002
Location: Friendship, Maine
Posts: 200
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 13
c40eb is on a distinguished road
Quote:
Originally Posted by c40eb View Post
Well...I just checked my SH HX850S (bought last September 08), and sure enough, the casing is cracked, even a little piece missing, by the upper right screw hole (looking at the back).

I've sent an email inquiry to SH. I'll post details when I hear anything.

Thanks for the info!
Well, good news. Got a reply from SH the next day telling me to call in for pickup instructions. I made the arrangement and UPS picked up the radio (I had to repackage it in its original box).

I just arrived back at my house today, all fixed. They replaced the back cover...not bad. Great customer service and timely.
__________________
It's not whether you're paranoid...it's whether you're paranoid enough.

s/v Cloudman
1988 Sabre 30
Reply With Quote Quick reply to this message Share with Facebook
  #7  
Old 04-03-2009
patrickrea's Avatar
Senior Member
 
Join Date: Aug 2007
Location: Toronto
Posts: 407
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 8
patrickrea is on a distinguished road
Sounds like very good customer service. I like the fact that they actually pay attention to the boards.

Maybe we can feed them our wishlists for the next generation of product. Like DSC radios with built-in GPS receiver for less than an arm and leg. The receiver chip isn't all that expensive and the supporting circuitry is even less. Add an antenna connector and away it goes.
__________________
Patrick Rea

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

1978 30' Hughes Northstar 1000
1964 20' Bertram Moppie
Reply With Quote Quick reply to this message Share with Facebook
  #8  
Old 04-03-2009
JohnRPollard's Avatar
Moderator
 
Join Date: Mar 2007
Location: Chesapeake
Posts: 5,680
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 10
JohnRPollard is a jewel in the rough JohnRPollard is a jewel in the rough JohnRPollard is a jewel in the rough
Quote:
Originally Posted by patrickrea View Post
...Maybe we can feed them our wishlists for the next generation of product. Like DSC radios with built-in GPS receiver for less than an arm and leg. The receiver chip isn't all that expensive and the supporting circuitry is even less. Add an antenna connector and away it goes.
They already have it! Our HX850S only cost about US$175 at the Annapolis boat show.

C40eb, Glad to hear that this notice helped and that your outcome was very satisfactory. I've always been happy with any Standard Horizon product I've owned, and your experience gives me continued confidence.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Pacific Seacraft Crealock 31 #62

NEVER CALLS CRUISINGDAD BACK....CAN"T TAKE THE ACCENT
Reply With Quote Quick reply to this message Share with Facebook
  #9  
Old 04-03-2009
c40eb's Avatar
Vikingsailor
 
Join Date: Sep 2002
Location: Friendship, Maine
Posts: 200
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 13
c40eb is on a distinguished road
Thanks John, except now I'm bummed cause I spent just a little more than you on my 850.

Actually, not too much more...somewhere just north of $200. On sale and USPS discount (that's the Sail & Power Squadron, not the Post Office!)

Thanks again...I had never even noticed the cracks until I saw your post and checked. Good thing the radio had not yet been immersed.
__________________
It's not whether you're paranoid...it's whether you're paranoid enough.

s/v Cloudman
1988 Sabre 30
Reply With Quote Quick reply to this message Share with Facebook
  #10  
Old 12-27-2012
Junior Member
 
Join Date: Dec 2012
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
Maddox1 is on a distinguished road
Re: Voluntary Safety Check - Standard Horizon Handheld VHFs -- Certain Models

Just a note on how great Standard Horizon's customer service is! I am a loyal customer forever with this kind of service.

Background: I purchased an HX850S radio in March of 2009. I never had the opportunity to test or rely on its waterproof feature until last month when I took a wave into my dinghy while at a beach. The HX850S was floating in the wash when I got back in the dinghy. Unfortunately, the radio stopped working and, upon close inspection, I found the case was cracked near one of the screws on the back.

I contacted customer service mentioning that I understood that there was a manufacturing problem with some of these radios that led to a cracked case that allowed water to render the radio unusable. The three year warranty on the radio had expired earlier this year, but they said that they would repair the radio for free. I just got the radio back and it functions again!!!

Obviously, Standard Horizon stands behind their products and cares about their customers - what a great company (and the HX850S is a great radio)!
Reply With Quote Quick reply to this message Share with Facebook
Reply

Quick Reply
Message:
Options

By choosing to post the reply above you agree to the rules you agreed to when joining Sailnet.
Click Here to view those rules.

Register Now

In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

 
Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Offshore Safety Made Simple Liza Copeland Seamanship Articles 0 03-05-2002 08:00 PM
Offshore Safety Made Simple Liza Copeland Gear and Maintenance Articles 0 03-05-2002 08:00 PM
Safety Check Mark Matthews Learning to Sail Articles 0 01-25-2000 08:00 PM
Safety Check Mark Matthews Seamanship Articles 0 01-25-2000 08:00 PM
Safety Check Mark Matthews Gear and Maintenance Articles 0 01-25-2000 08:00 PM


All times are GMT -4. The time now is 02:46 AM.

Add to My Yahoo!         
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) Marine.com LLC 2000-2012

The SailNet.com store is owned and operated by a company independent of the SailNet.com forum. You are now leaving the SailNet forum. Click OK to continue or Cancel to return to the SailNet forum.