Customers! Sometimes, there's just no pleasing them. - Page 3 - SailNet Community

   Search Sailnet:

 forums  store  


Quick Menu
Forums           
Articles          
Galleries        
Boat Reviews  
Classifieds     
Search SailNet 
Boat Search (new)

Shop the
SailNet Store
Anchor Locker
Boatbuilding & Repair
Charts
Clothing
Electrical
Electronics
Engine
Hatches and Portlights
Interior And Galley
Maintenance
Marine Electronics
Navigation
Other Items
Plumbing and Pumps
Rigging
Safety
Sailing Hardware
Trailer & Watersports
Clearance Items

Advertise Here






Go Back   SailNet Community > General Interest > General Discussion (sailing related)
 Not a Member? 


Reply
 
LinkBack Thread Tools
  #21  
Old 06-24-2009
Senior Member
 
Join Date: Jun 2006
Posts: 4,998
Thanks: 5
Thanked 18 Times in 18 Posts
Rep Power: 11
wind_magic has a spectacular aura about wind_magic has a spectacular aura about wind_magic has a spectacular aura about
I always tell mechanics and other people doing work for me that if it is going to be a penny over the estimate they need to call me and let me make the decision to proceed, that gives me a chance to control the cost. I have had experience on the other side of this equation where you end up looking at a bill for twice the amount and you're like ... what the hell did you do ? And it turns out they did a bunch of stuff you never agreed to up front, that you would have done yourself, or that you were paying someone else to do, etc.

Playing devil's advocate, how do you know the customer wasn't going to put the sails on the boat themselves ?

If you don't limit the amount to whatever the estimate was, how can you have any hope of controlling your costs ? It NEVER comes out to be less than what the estimate was.

Too many mechanics especially seem to think that if you drop something off to have work done on it that you've just opened your wallet up so they can help themselves ...

Edit - I have to add this, this kind of stuff is why I like to do everything myself and only farm out exactly what I want done. I refuse to take vague drawings to a welder and say hey can you build me something like this, I just don't do it anymore, I have learned my lessons the hard way. If I want something welded I take precise drawings and I say I want you to tack weld it here, here, here, and there, then I want you to flip it over and cut this here, tack weld there, and sand the edges smooth, now what are you going to charge me for that - fixed, not time and materials. That way there is no confusion.
__________________
What are you pretending not to know ?

Please support my
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Last edited by wind_magic; 06-24-2009 at 11:31 AM.
Reply With Quote Share with Facebook
  #22  
Old 06-24-2009
Senior Member
 
Join Date: Apr 2003
Posts: 4,192
Thanks: 50
Thanked 37 Times in 36 Posts
Rep Power: 14
knothead has a spectacular aura about knothead has a spectacular aura about knothead has a spectacular aura about
Quote:
Originally Posted by wind_magic View Post
I always tell mechanics and other people doing work for me that if it is going to be a penny over the estimate they need to call me and let me make the decision to proceed, that gives me a chance to control the cost. I have had experience on the other side of this equation where you end up looking at a bill for twice the amount and you're like ... what the hell did you do ? And it turns out they did a bunch of stuff you never agreed to up front, that you would have done yourself, or that you were paying someone else to do, etc.

Playing devil's advocate, how do you know the customer wasn't going to put the sails on the boat themselves ?
He just bought a Harken Batt car system from a sailmaker that I installed. I can't speak for the sailmaker but if I install something, I am going to make sure it is operating properly. It would be no different than installing a furler. At the very least, I'm going to roll it in and out a few times and if possible install the sail to make sure that it doesn't need a restrainer or there isn't some other problem that wasn't forseen.
Besides, the customer stated that we should have anticipated that we were going to be removing the sails and reinstalling them. So he was obviously expecting us to do it.
He simply heard and remembered the first number that he was given. The removal of the Tides track and the installation of the new system. That was during the first conversation before any of us had seen the boat or the sails.
I have left my self in a situation where I have no defense. He remembers it one way, we remember it another. It's my fault for not having it in writing.


Quote:
Originally Posted by wind_magic View Post
It NEVER comes out to be less than what the estimate was.
Actually, my estimates usually are higher than the final bill. Most of the people I work for are repeat customers and they know that I always encourage them to be here when I do the work.
I've never padded a bill. I've never charged a minute time for work that I didn't do.
Reply With Quote Share with Facebook
  #23  
Old 07-01-2009
Junior Member
 
Join Date: Jul 2009
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
h2onutt is on a distinguished road
Exclamation ...maybe just think about it...

is it true that often our life partners don't make the best business partners?
Reply With Quote Share with Facebook
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

 
Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


Similar Threads
Thread Thread Starter Forum Replies Last Post
THE Yacht Builder List T37Chef Boat Review and Purchase Forum 26 07-08-2011 05:51 AM
sea-tech customers jsgsail Gear & Maintenance 0 09-10-2005 12:17 PM


All times are GMT -4. The time now is 01:17 PM.

Add to My Yahoo!         
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) Marine.com LLC 2000-2012

The SailNet.com store is owned and operated by a company independent of the SailNet.com forum. You are now leaving the SailNet forum. Click OK to continue or Cancel to return to the SailNet forum.