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Fujinon Binocular Rebate Problems
Last September we bought a pair of Fujinon binoculars that were advertised nationally with a rebate offer. The deadline for purchase was September 30 and the rebate submittal had to be mailed by October 5. We did this and so far NO REBATE from Fujinon.
Upon checking on the status we learned that the offer has been extended until the end of December 2002 and must be postmarked by January 31, 2003. It''s my understanding they won''t process all the rebates until after that time. What this means is the rebate won''t be forthcoming until at least February and probably not even until next March, 2003!
Checking with the Federal Trade Commission (FTC) web site I found that "By law, companies are required to send rebates within the time frame promised, or IF NO TIME IS SPECIFIED (and none was), within 30 days". See link at: http://www.ftc.gov/bcp/conline/pubs/alerts/rebatealrt.htm. The Fujinon ad DOES NOT not state when they will provide the rebate (although they list a telephone number "for details".
Read "What are the rules on advertising rebates to consumers?" on the FTC web site at http://www.ftc.gov/bcp/conline/pubs/buspubs/ad-faqs.htm
The Federal Trade Commission invites consumers to file a complaint (in the above link) but the link is "broken". For the "on-line complaint form" go to: https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01. The link states "While the FTC does not resolve individual consumer problems, your complaint helps us investigate fraud, and can lead to law enforcement action". However, the more people that file complaints the more likely Fujinon will process our rebates sooner than later.
If you''ve bought a pair of Fujinon binoculars and haven''t received your rebate this is what''s happening. This situation is ridiculous! I would URGE you to FILE A COMPLAINT with the FTC and the other places (f.e., your State Attorney General) they recommend on their site.