We always have threads complaining about this or that or this product or that marina, etc. How about a thread where we thank some of the vendors that do a good job and take their customer service seriously.
I will get it started with a few that I would use again in a heart beat.
If you pick up the phone and call them, right now, they will take your call and take the time to speak with you. If you have a problem, they get on it. Warren and Gerry Douglas take a VERY personal interest in helping people and being involved in their products. I am not going to speka for Catalina or all issues here, but let me just tell you that I have witnessed many instances where Catalina took responsibility for fixing things that were NOT their problems and in my opinion that they did not need to fix.
Maybe they do not make the best boats in the world. Maybe they are not Oysters or Hinckleys. But they take their products seriously and they take customer service seriously. For that reason alone I will put them on the very top of this list of Very Good Vendors.
I have owned both Mastervolt and Fisher Panda. First, regarding Mastervolt, they have replaced items out of warranty for me and reply to my questions within 24 hours. Now, I have had problems with my generator. However, they took an interest in getting them resolved and did it without concern. I would buy one of their products again.
Fisher Panda Generators
Let me tell you about a very recent experience with Fisher Panda. There was an owner (it is on Sailnet) that had an out of warranty FP generator. Fisher Panda could
have just let him deal with it himself. Instead, they offered to fix it for free. That is a classic example of taking pride in your products and standing behind them. Generators and engines in general are things that can and will break. Nothing is perfect. What seperates good manufacturers from the bad ones is not the breakage, but the customer support and being there for the customer afterwards. Good job Jtill.
Others members, feel free to post your POSITIVE experiences here and manufacturers that you would reccomend to others.