Very Good Vendor Thread - SailNet Community
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post #1 of 115 Old 11-12-2009 Thread Starter
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Very Good Vendor Thread

We always have threads complaining about this or that or this product or that marina, etc. How about a thread where we thank some of the vendors that do a good job and take their customer service seriously.

I will get it started with a few that I would use again in a heart beat.

First:

Catalina Yachts

If you pick up the phone and call them, right now, they will take your call and take the time to speak with you. If you have a problem, they get on it. Warren and Gerry Douglas take a VERY personal interest in helping people and being involved in their products. I am not going to speka for Catalina or all issues here, but let me just tell you that I have witnessed many instances where Catalina took responsibility for fixing things that were NOT their problems and in my opinion that they did not need to fix.

Maybe they do not make the best boats in the world. Maybe they are not Oysters or Hinckleys. But they take their products seriously and they take customer service seriously. For that reason alone I will put them on the very top of this list of Very Good Vendors.

Next...

Mastervolt

I have owned both Mastervolt and Fisher Panda. First, regarding Mastervolt, they have replaced items out of warranty for me and reply to my questions within 24 hours. Now, I have had problems with my generator. However, they took an interest in getting them resolved and did it without concern. I would buy one of their products again.

Fisher Panda Generators

Let me tell you about a very recent experience with Fisher Panda. There was an owner (it is on Sailnet) that had an out of warranty FP generator. Fisher Panda could have just let him deal with it himself. Instead, they offered to fix it for free. That is a classic example of taking pride in your products and standing behind them. Generators and engines in general are things that can and will break. Nothing is perfect. What seperates good manufacturers from the bad ones is not the breakage, but the customer support and being there for the customer afterwards. Good job Jtill.

Others members, feel free to post your POSITIVE experiences here and manufacturers that you would reccomend to others.

- CD
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post #2 of 115 Old 11-12-2009
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Can we start a VERY BAD VENDOR THREAD too??
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post #3 of 115 Old 11-12-2009
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Bartlett Sails in Austin.

They did a great job on our canvass covers - and worked hard to address even small issues that came up. Great guys.


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post #4 of 115 Old 11-12-2009
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Good and Bad

On the Very good side: A&D Yacht Repair at Rocky Point near Portland, OR. Good work at a fair price and unlike almost every boat yard I've used, they stick to their estimates as their final price!

On the other side: Schooner Creek in Portland, OR. Send me a PM and I'll tell you my story as to why I will never go back there again.
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post #5 of 115 Old 11-12-2009 Thread Starter
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I know as sailors (as any individual in fact) we are quick to criticize and slow to thank. The truth is that there are some really good vendors out there that go way out of their way and rarely get recognized because they do it right. I could certainly make the case that this thread will be at least as important to someone making a buying decision as a 'Bad Vendor' thread.

Anyways, everyone, please participate as you can.

- CD

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post #6 of 115 Old 11-12-2009
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Keith Donaldson of Advanced Sails in Saint Petersburg Florida.

I literally, in 15 years have never heard anyone say a bad word about him.
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post #7 of 115 Old 11-12-2009
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In 39,000 miles, circumnavigating the world, we rarely found "bad" vendors. There was the occasional incompetent vendor, but all in all, in the sport (hobby, lifestyle) we've chosen, the people servicing us have demonstrated integrity. I have a hard time thinking about the 'outstanding' vendor because from West Marine shipping a stove to us in Malaysia (they had to ship three times, because of damage in transit), to local hardware stores, chandleries, and shipyards everywhere, we've dealt with top-notch people.

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post #8 of 115 Old 11-12-2009
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Quote:
Originally Posted by Faith of Holland View Post
In 39,000 miles, circumnavigating the world, we rarely found "bad" vendors. There was the occasional incompetent vendor, but all in all, in the sport (hobby, lifestyle) we've chosen, the people servicing us have demonstrated integrity. I have a hard time thinking about the 'outstanding' vendor because from West Marine shipping a stove to us in Malaysia (they had to ship three times, because of damage in transit), to local hardware stores, chandleries, and shipyards everywhere, we've dealt with top-notch people.

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What a nice post.

I do think that most people, at least the smaller companies, go into business with a real desire to serve and to make a good name for themselves. You can't please all the people all the time, but if doing so is one's goal, I think that it happens more often than not.

One of my favorite sayings is that it take ten happy customers to make up for one dissatisfied customer. It only makes good business sense to try to be a top notch vendor.

I love to work for people who have attitudes like the one displayed in FOH's post.
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post #9 of 115 Old 11-13-2009
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Layline - on the rebound

Some of you, especially those who race, may have dealt with a company that was originally in Raleigh, NC called Layline. A few years ago the original owner sold the business and it was relocated to Buford, GA - after which the service declined considerably. According to the website Walt, the original owner, has bought it back and will be reopening back in Raliegh in the near future. I look forward to their return to the market.

I also have been dealing with Annapolis Performance Sailing for years and recommend them highly.
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post #10 of 115 Old 11-13-2009
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Living in the midwest makes getting access to good sailmakers difficult. When I was researching to have a good composite sail for my j/34c built, Harry Pattison (owner) with EP sails took all the time (and patience with my AR questioning) necessary for me to get a sail that fit my boat properly and meet my expectations. After I recieved the sail, I mananged to damage it and EP's followup service was excellent. Fair priced and quick. Though located on the west coat (Newport Beach) they did the repair for about 1/2 what I thought it would be and turned it around in 2 days after they recieved it. I will do business with them again.
DD

Doug
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