Is marine.com having problems? - Page 2 - SailNet Community

   Search Sailnet:

 forums  store  


Quick Menu
Forums           
Articles          
Galleries        
Chat  
Boat Reviews  
Classifieds     
Search SailNet 
Boat Search (new)

Shop the
SailNet Store
Anchor Locker
Boatbuilding & Repair
Charts
Clothing
Electrical
Electronics
Engine
Hatches and Portlights
Interior And Galley
Maintenance
Marine Electronics
Navigation
Other Items
Plumbing and Pumps
Rigging
Safety
Sailing Hardware
Trailer & Watersports
Clearance Items

Advertise Here






Go Back   SailNet Community > General Interest > General Discussion (sailing related)
 Not a Member? 


Reply
 
LinkBack Thread Tools
  #11  
Old 04-09-2010
Junior Member
 
Join Date: Mar 2010
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
mfdgs is on a distinguished road
I did eventually get my order and everything was correct!
Reply With Quote Quick reply to this message Share with Facebook
  #12  
Old 04-10-2010
Rob Hills
 
Join Date: Mar 2010
Location: Waikiki, Western Australia
Posts: 10
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
rhills is on a distinguished road
I've been away so haven't been able to progress this until now. I've just emailed marine.com as suggested earlier by SmackDaddy so we'll see how that goes. Meanwhile, no responses from the Sailnet shop, either to emails or to support tickets.

Their daily specials seem to change episodically, so there is presumably someone home there somewhere. Not sure why they bother advertising stuff if they won't process orders though.
Reply With Quote Quick reply to this message Share with Facebook
  #13  
Old 04-13-2010
Rob Hills
 
Join Date: Mar 2010
Location: Waikiki, Western Australia
Posts: 10
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
rhills is on a distinguished road
Update:
I emailed marine.com (the nice young lady recommended by SmackDaddy earlier in this thread) and got a polite, apologetic reply within a couple of days (it was over the weekend). Nothing shipped yet (awaiting delivery from the manufacturer) but at least I know my order is actually being handled.

All I need to figure out now is why it is I can get something shipped 5K miles from Hong Kong to Oz for $20 but have to pay $140 so ship the same sized item 10K miles from the USA!

Still, even with the huge shipping cost, it's way cheaper (20-30% cheaper) than buying the same item from a retailer in Oz. Go figure!

Cheers,

Rob Hills
Waikiki, Western Australia
Reply With Quote Quick reply to this message Share with Facebook
  #14  
Old 04-15-2010
Member
 
Join Date: Jan 2009
Posts: 35
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
JVallely is on a distinguished road
Screw'em

I'm glad Marine.com eventually sent you the order you paid for, but as far as I'm concerned, if you have to get blown off repeatedly, to the point that you're posting here to find out if they really exist, means they're bush league and ought not be supported. I've just cancelled an order that's been in limbo since the end of last month. Their 'auto-update' webpage isn't updated. You call their toll-free number and the robot voice--the only one you will ever get--tells you to use their 'help desk'--which I've sent 4 or 5 emails to over time and have never gotten a single answer from.
I don't care how nice and apologetic they are when they finally show up at work. Screw them. If I treated a customer that way I'd be fired, and I'd deserve it.
John Vallely
Reply With Quote Quick reply to this message Share with Facebook
  #15  
Old 04-27-2010
Rob Hills
 
Join Date: Mar 2010
Location: Waikiki, Western Australia
Posts: 10
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
rhills is on a distinguished road
I just thought I'd point out that the items I ordered from SailNet arrived today, all exactly as ordered. I also ought to emphasise that my credit card was billed the day the items shipped, not before.

After I contacted Marine.com as suggested by SmackDaddy, I received prompt and courteous responses to my queries and the order was sorted out and shipped quite quickly.

Cheers,
Rob Hills
Waikiki, Western Australia
Reply With Quote Quick reply to this message Share with Facebook
  #16  
Old 06-24-2010
Junior Member
 
Join Date: Feb 2008
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
bmcgovern5 is on a distinguished road
Thumbs down Disappointed in Marine.com

Hello,
I ordered a product from Marine.com because it was "in stock". After placing the order I receive an email telling me it was on back order. Before I could decide on cancelling, my credit card was charged. Ok, so I decided to wait. About a month went by with no emails about order status. I would be more patient if they didn't take my money up front. I sent an email expressing my disappointment in the way they handled the order and told them to cancel. To their credit they did refund my money within 3 days. I ended up ordering the part from another online marine supplier. I will not order anything from them again.
Reply With Quote Quick reply to this message Share with Facebook
Reply

Quick Reply
Message:
Options

By choosing to post the reply above you agree to the rules you agreed to when joining Sailnet.
Click Here to view those rules.

Register Now

In order to be able to post messages on the SailNet Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Please note: After entering 3 characters a list of Usernames already in use will appear and the list will disappear once a valid Username is entered.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

 
Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Major Problems With Marina hamiam General Discussion (sailing related) 33 11-28-2007 05:33 PM
To Rob & the marine.com Crew: WHOOSH General Discussion (sailing related) 2 11-03-2005 06:42 PM
Boats with motor problems??? slimqs Boat Review and Purchase Forum 8 03-05-2004 03:20 PM
Resolving Hatch and Portlight Problems Tom Wood Gear and Maintenance Articles 0 03-17-2003 08:00 PM


All times are GMT -4. The time now is 03:43 PM.

Add to My Yahoo!         
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2015, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
(c) Marine.com LLC 2000-2012

The SailNet.com store is owned and operated by a company independent of the SailNet.com forum. You are now leaving the SailNet forum. Click OK to continue or Cancel to return to the SailNet forum.