Marine.com/Sailnet Store? where are they? - SailNet Community
 
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post #1 of 10 Old 06-13-2010 Thread Starter
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Marine.com/Sailnet Store? where are they?

Last week I left a voice mail and an email inquiry at Marine.com / Sailnet and never heard back from anyone. Does anyone have any experience in dealing with Sailnet or Marine.com for online or phone purchases?
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post #2 of 10 Old 06-13-2010
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I've used them, but it has been a while.

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post #3 of 10 Old 06-14-2010
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I will look into why you have not heard back from anyone yet today. I apologize for this, Our personnel are normally very prompt if you have to leave a message.

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post #4 of 10 Old 06-14-2010 Thread Starter
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Hey Thanks Jeff. I think it was last wed, I left both a voice mail at "sales" and an email, with regards to a portlight and if it was in stock or not. Thanks. mike
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post #5 of 10 Old 06-14-2010
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Quote:
Originally Posted by Flightsport View Post
Hey Thanks Jeff. I think it was last wed, I left both a voice mail at "sales" and an email, with regards to a portlight and if it was in stock or not. Thanks. mike

Adam from the office here said he made contact with you this morning. Thanks for a heads up on this. We take customer service and your satisfaction very seriously. We know you have lots of choices and prefer if you choose Marine.com or shop.sailnet.com when ordering on-line.

thanks again

Jeff J
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post #6 of 10 Old 06-14-2010
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Mike:
I recently purchased the Tides Marine sail track and had great luck and good pricing through Sailnet (marine.com). Some confusion with the vendor at first but that was quickly resolved and things went smoothly from there. I would definitely recommend!

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post #7 of 10 Old 06-14-2010
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Same here. I've purchases several items through them (marine.com) and have been very pleased.

Good folks. Great prices.


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post #8 of 10 Old 06-14-2010
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I ordered a few items from them last week. They shipped fast. One item is shipped directly from the manufacture, it has not got here yet. I found that their price are good or better than most.


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post #9 of 10 Old 06-17-2010
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I tried to buy a specific AIS unit from them last summer. It wasn't listed on their site so I emailed them. They responded quickly saying that they don't have it posted, but they can get it for me. I then said yes yes yes, I'll take it! But they never got back to me after several emails and phone calls. I had to buy it elsewhere and for more money than I was quoted at sailnet

I also bought a garmin card for my plotter in Jan and it took 3 weeks for delivery. I had to email them and ask what's up and I got a reply saying that it was shipping today. It's like my order got stuck on someones desk under a stack of papers. No mention of the part being out of stock. Garmin allows some vendors to burn and ship the SD Card, not sure if sailnet is one of them though.

I have also purchased many other products from them with excellent service. It's just that my last two purchase experiences were not good.

Craig

Last edited by KindOfBlue; 06-17-2010 at 07:02 AM.
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post #10 of 10 Old 06-17-2010 Thread Starter
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Thanks everyone! It seems to be a mixed bag. I did finally get an email from them but it originated because of this post, not the email I left them regarding the product I was looking to buy. -Mike
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