08-29-2011
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Senior Member
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Join Date: Oct 2009
Location: Pennsylvania
Posts: 342
Rep Power: 3
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West Marine Rocna Returns Response
Hopefully everyone's boats survived Irene without significant damage. I just got an email from a kind neighbor that my Cape Dory in Boothbay Harbor survived and is floating peacefully on her lines. Now I can focus on more fun topics. (I'm 450 miles south)
I wasn't certain how West Marine was going to respond (if at all) to my question regarding how many returns they have had for actually damaged Rocna anchors as opposed to undamaged anchors returned because of concerns regarding the suitability of the steel used.
I was surprised to learn that they have had no anchors returned for damage. This is their response:
We have not had any damaged rocna anchors returned, some have just returned due to the notice sent out. Some have been returned due to loss of galvanized surface coating at the tip of the anchor or the anchor was too big for their application.
Regards
West Marine
Customer Service Team
1-800-262-8464
If that is true, and I don't have any reason to think that it is not it would seem to mitigate, at least to some degree the doubts about the suitability of the China built Rocna's. It doesn't justy any of Rocna's questionable actions but it would seem to support their contention that the anchors built with less than spec steel are still suitable for their intended use.
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