What's going on with Kelly Hanson sails?

peterchech · #1 (**permalink**) 12-01-2011

They are "no longer taking orders"...

Home - Kelly-Hanson Sails

Are they just overbooked, or going out of business?

Any other recommendations for an economical sail loft? I don't need custom sails it is for a hunter 25

killarney_sailor · #2 (**permalink**) 12-01-2011

Don't know where you are located but it is worth checking the inventories of the used sail places. I have bought and sold through Bacon in Annapolis (they also make sails but I don't know what their pricing is like). Their online inventory is very easy to use and they usually have something like 10,000 sails in stock. Look for sails in the Very Good or better range and see what the prices are like.

ronm145 · #3 (**permalink**) 12-01-2011

Quote:

Originally Posted by peterchech

They are "no longer taking orders"...

Home - Kelly-Hanson Sails

Are they just overbooked, or going out of business?

Any other recommendations for an economical sail loft? I don't need custom sails it is for a hunter 25

I ordered a headsail and a furling system from Kelly Hanson on May 25 of this year. I have not yet received the order, nor would Kelly Hanson answer any email or phone calls. I even had Art Kelly's cell number. He ignored me. Kelly Hanson charged my credit card for $1,886.26. I have processed thru Better Business Bureau, and have a complaint pending with the Colorado Attorney General.

Their phone number has been disconnected.

I will notify eBay, the Texas Attorney General, and Visa. Visa is not going to be a happy camper.

Lake Superior Sailor · #4 (**permalink**) 12-01-2011

I bought a cruising book from them and never received it, Ebay didn't stand by it so I guess I'm out! Not anything close too your cost.--Dale

Sailormon6 · #5 (**permalink**) 12-01-2011

If you google Kelly Hanson, you'll find a history of similar consumer complaints and BBB warnings going all the way back to the inception of their business. I googled them early on and have been warning friends about them ever since, but, sadly, people don't always heed warnings. Buyer beware. Don't wait for them to resolve your complaints. Take your complaints to any appropriate government offices that will listen to you, including the Consumer Protection division of your State Attorney General's office. Good luck!

RhythmDoctor · #6 (**permalink**) 12-01-2011

Quote:

Originally Posted by ronm145

...I will notify eBay, the Texas Attorney General, and Visa. Visa is not going to be a happy camper.

You mean you haven't called them yet? I'd call them first. Hopefully they'll waive the time limit since you never received your product.

mdbee · #7 (**permalink**) 12-02-2011

After six months? Good luck, I hope VISA will refund. Of course I wonder if VISA will be able to do anything, if they aren't answering their phone & if their bank account is shut down?

Quote:

Originally Posted by ronm145

I ordered a headsail and a furling system from Kelly Hanson on May 25 of this year. I have not yet received the order, nor would Kelly Hanson answer any email or phone calls. I even had Art Kelly's cell number. He ignored me. Kelly Hanson charged my credit card for $1,886.26. I have processed thru Better Business Bureau, and have a complaint pending with the Colorado Attorney General.

Their phone number has been disconnected.

I will notify eBay, the Texas Attorney General, and Visa. Visa is not going to be a happy camper.

mdbee · #8 (**permalink**) 12-02-2011

Check this website:

Contact Us - Welcome

Same address & phone number as KH.

Guess they just keep changing their names, hoping people won't make the connection. Pretty stupid.

There was a new poster on another forum that posted the usual... "Hey, have you seen this new line of boats?" (They are banded over there) That seems to be their way of advertising. It didn't work for their line of "Freedom Sailboats" (not to be confused with the older Freedom Yachts)- I guess they are trying it again. Buyer beware.

One thing about the Internet... it can help to exposed flaky business practices with a little searching.

tomitch · #9 (**permalink**) 12-03-2011

I sent this today.
"Hi Art,
Respond to this and you won't get a personal visit to your house. Refund $917.79 to paypal.
That's how we do it in Canada.

RhythmDoctor · #10 (**permalink**) 12-13-2011

FYI, it appears that someone named Arthur Wright Kelly III in Colorado has reserved the business name of Peak Sails. Colorado records show that Kelly-Hanson Companies was registered by someone named Arthur W Kelly.

At first glance it appears that Peak Sails in Colorado has no relation to an already existing company in Seattle named Peak Sails.

If I were the owner of the company in Seattle, I'd be getting on the phone with the Colorado Secretary of State to voice my concerns.