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Go Back   SailNet Community > General Interest Forums > General Discussion (sailing related)
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  #1  
Old 01-05-2012
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Angry Sailnet/Marine.com

Does anyone have any idea how to get in touch with customer service at Sailnet or Marine.com?
I have called the number probably 50 times with never anyone answering, and have submitted several "Support Tickets" with no response.

Maybe if anyone from Sailnet reads this you could help me out.
I have an urgent need to talk to someone about a warranty issue on something I bought.

Any other advice would be greatly appreciated.
Thanks.
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Old 01-05-2012
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Have reported your post to admin.. hopefully they'll connect you to someone...
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Old 01-05-2012
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Quote:
Originally Posted by Faster View Post
Have reported your post to admin.. hopefully they'll connect you to someone...
Thank you so much.
I don't know if it's a problem with the phone system but it either says "you've reached us outside business hours" no matter when I call, or it rings and rings and says to leave a message online.

Thank you for your help!
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Old 01-05-2012
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Has been the holiday week last couple days... might even be end of year inventory...

Just saying...I ran across that with a number of companys last week..
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Old 01-05-2012
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Call their local PD, ask if they've burned down or if there's a hostage situation, because no one at the business has answered the phone for a couple of days. They might even send a car by for a "welfare check" on the location.

Maybe they close for two weeks, xmas/newyears?
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Old 01-05-2012
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Well I've given the holidays thing a good thought but the thing is I've run into that before with them.
Earlier last year I tried to call them (Sales) to ask a question about a VHF radio I wanted to buy but never got anyone, and I even tried the electronic way then too with no reply except the automated response.

Maybe it's just me...

Thanks guys for the responses. I'll keep trying a couple more days I guess and then call the CG...
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