Sailcare running up the tab? - SailNet Community
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post #1 of 22 Old 11-15-2012 Thread Starter
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Sailcare running up the tab?

I sent my 13 year old mainsail to Sailcare for cleaning and re-resining. They had told me over the phone that their base price would be about $100 for my 129 sq ft sail.

I just got the quote back from them, and with all the extras the total is over $350. For example, they want $88 to sew on the numbers and insignia. They're already stuck on very well, but the guy told me that they might start to come off a little when they clean the sail. But it seems that all these extras have tripled the price of the work.

My main question is how many of the extras are generally necessary, in your experience? Does everyone have their numbers and insignias sewn on, or is it OK to just re-glue them if they start to come off in their process? $88 seems like an awful lot of extra cost to add on to a $100 cleaning job.

I do plan to call the guy and talk to him again about the necessity of all this, but thought I'd get a second opinion first.


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post #2 of 22 Old 11-15-2012
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Re: Sailcare running up the tab?

I believe they call that "up-selling" in the business world...
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post #3 of 22 Old 11-15-2012
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Re: Sailcare running up the tab?

Hello,

For me personally, I would not spend any more $ on a 13 year old sail. Maybe I would spend $100 for the cleaning, but I would be saving any other money for a new sail.

Barry

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Mt. Sinai, NY

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post #4 of 22 Old 11-15-2012
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Sailcare running up the tab?

I had the same experience. 200 turned into 600plus shipping. I let them do it and was very impressed with the cleaning job. BUT, I would never let them do repair work again. Nothing with a sewing machine. Terrible work at very high price. Have repair work done before you send it. I had to have it all redone. They even sewed my baton pockets shut "repairing" them. But these problems did come back on a surprisingly clean sail. Would never do it on a newer sail, but if you just don't want to look bad it works
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post #5 of 22 Old 11-15-2012
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Re: Sailcare running up the tab?

If you want clean sails and don't want to do it yourself, I'd pay Sailcare the $100, but nothing more. Go to a local loft for repairs.
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post #6 of 22 Old 11-15-2012
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Re: Sailcare running up the tab?

Quote:
Originally Posted by TakeFive View Post
I sent my 13 year old mainsail to Sailcare for cleaning and re-resining. They had told me over the phone that their base price would be about $100 for my 129 sq ft sail.

I just got the quote back from them, and with all the extras the total is over $350. For example, they want $88 to sew on the numbers and insignia. They're already stuck on very well, but the guy told me that they might start to come off a little when they clean the sail. But it seems that all these extras have tripled the price of the work.

My main question is how many of the extras are generally necessary, in your experience? Does everyone have their numbers and insignias sewn on, or is it OK to just re-glue them if they start to come off in their process? $88 seems like an awful lot of extra cost to add on to a $100 cleaning job.

I do plan to call the guy and talk to him again about the necessity of all this, but thought I'd get a second opinion first.
We had SailCare "recondition" an old main and 135 Genoa for our previous yacht in 2000. The sails looked and performed as new after they were returned. For the sake of comparison, a new main for your C-250 from a discount sailmaker is upwards of $900.00. From a mainline sail maker likely a good bit more. Considering the foregoing, SailCare's pricing isn't too bad. You can, of course, re-glue the numbers if it comes to it so that could be a savings.

Good Luck!

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post #7 of 22 Old 11-15-2012
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Re: Sailcare running up the tab?

Not worth the money if the sail shape is gone. They can make it stiffer but they cannot remove the belly.

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post #8 of 22 Old 11-15-2012
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Re: Sailcare running up the tab?

Just pay to have it cleaned as you originally intended. Upselling happens everywhere, when you take your car in for service, and in a restuarant. The consumer can make the choice.

Dave


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post #9 of 22 Old 11-15-2012
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Re: Sailcare running up the tab?

Kind of like all of the engine cleaning services they sell to add revenue at service stations. A total waste.

* Sails that have been well-stored do not benefit
from cleaning. Period. At most, a light scrubbing on the front lawn and rinse. Lightly bleach a few spots, if really needed. Easy DIY. Most of the work is getting the sail on-and-off the boat anyway.
* Clean sails don't work better.
* Heavily cleaned sails have been beat up in the process. Loosens insignia, hint, hint.
* Resinating a sail doesn't help the shape. I had a friend that sailed one-design that had his sail done; it was actually slower. Yes, it was crisp, but they had locked in a blown out shape and it was that much harder to down-haul the pocket forward. He ordered a new sail a week later, poorer for the expereince.

While it might "feel" like good maintenance, it probably results in no net functional benefit and the money would better go to a new sail. They have their fans, though. Probably people who wax their gel coat twice a year. I guess I'm just not that into "clean." I'm into functional, low cost, and longevity.
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post #10 of 22 Old 11-15-2012
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Re: Sailcare running up the tab?

What about black mold stains? I've been told that the cleaning services can not get them out either.
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