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  #41  
Old 03-19-2013
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Re: Experience with TowBoat US

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Originally Posted by SVAuspicious View Post
Agreed.

The really sad thing is that there has been no substantive response from corporate Boat/US.
Makes me wonder if there is little they can do about a signed contract, but may have had a reprimand behind the scenes. They may be between a rock and hard place. I doubt they receive the gains from the salvage and have little way of forcing the guy to return them, particularly with a signed contract.
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  #42  
Old 03-20-2013
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Re: Experience with TowBoat US

I wonder, too, if it isn't that there are multiple contracts in play. The BoatUS towboat that came to get me turned out to be a subcontractor. The boat was the typical "BoatUS" marked boat, but the receipt I got clearly states that the operator is a contractor. (similar to AAA) I wonder if many of the operators are franchisees. Could this explain the muddiness as to why things go so wrong when the cirucumstances are outside of the stated coverage?
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  #43  
Old 03-20-2013
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Re: Experience with TowBoat US

I could be wrong, but I've always assumed all the TowBoatUS operators were local franchises, so to speak. I would be surprised to learn that BoatUS has the capital to actually fund all those operations.
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  #44  
Old 03-20-2013
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Re: Experience with TowBoat US

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Originally Posted by Minnewaska View Post
I could be wrong, but I've always assumed all the TowBoatUS operators were local franchises, so to speak. I would be surprised to learn that BoatUS has the capital to actually fund all those operations.
That has been my assumption as well. But BoatUS puts its name behind the franchises so there should be some level of oversight I would hope.
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  #45  
Old 03-20-2013
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Re: Experience with TowBoat US

The towers are franchisees and contractors.
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  #46  
Old 03-20-2013
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Re: Experience with TowBoat US

I've only used them once, but the experience was exceedingly positive.

We clogged the screen in the tank pickup tube when some rough chop and gusty winds stirred up the tank. So we sailed to the mouth of Forked River dropped the hook and called for a tow into our slip.

TowBoatUS showed up in about 30 minutes. Their captain was competent and professional and got us in without a hitch. Couldn't have been happier with the service.
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  #47  
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Re: Experience with TowBoat US

I should have mentioned the Francisee situation in my previous post. I was in an area where there was an owner that tried to run a good business, but the territory next door was managed by what I can only assume was an alcoholic. I heard many a tale of woe with that guy, mainly in the form of not responding. I heard him once on the radio, sounding drunk, telling someone he wasn't coming out, despite the guy having coverage.

So, while I still have TowBoat US, I did ask around before signing up when we moved our boat. I would choose between TBUS and Seatow, based on what I could learn about the franchisee in my primary sailing area and hope for the best when I was away from home base.
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  #48  
Old 03-21-2013
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Re: Experience with TowBoat US

Quote:
Originally Posted by Minnewaska View Post
I could be wrong, but I've always assumed all the TowBoatUS operators were local franchises, so to speak. I would be surprised to learn that BoatUS has the capital to actually fund all those operations.
I know that local towers are not employees of Boat/US. They are local businesses that own their own boats.

I don't know if the relationship is a pure contract or a franchise. Google searches would seem to indicate it is a franchise. That usually implies pretty clear standards of performance...
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  #49  
Old 03-21-2013
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Re: Experience with TowBoat US

I also think that some of the local tow companies are dual branded with regional programs.

I'm gong to guess that they contract with BoatUS and essentially get a captive audience of business from all those insured. One wold expect service standards to keep it, but some areas may not have much competition, reducing BoatUS leverage. Other areas could have multiple operators.
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  #50  
Old 09-22-2013
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Experience with TowBoat US

Good Morning! I have a few questions that I would like to ask you if you have time. I am a also a boat captain by trade. I beached my personal boat on August 31, 2013 off the Sebastain Inlet. (soft beaching) The motor and the electrical system were high and dry. The boat was listing to the starboard side and taking water and sand over the side. I called TowBoat US for help. They showed up without so much as a SHOVEL. They had no floatation devices or pumps. They yanked my boat off the beach full of sand and water and took off through the inlet. When he slowed down, he completely SUNK my boat. NOW, after speaking with TowBoat US corporate office, I have attempted to get this tow companies insurance carrier so I could file a claim. He refuses to give it to me or the corporate HQ. I got a bill Monday for almost $3,000 and yesterday recieved a certified letter stating he was putting a lien on my boat because it was a salvage. It was most definitely NOT a salvage. I just need to know if you would consider a soft beaching with all the important stuff high and dry a salvage or a simple tow? I just need some imput from someone who has the experience with the tow boat ins and outs. Thank you so very much! Regards
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