Apparently I'm not meant to have a boat... - Page 29 - SailNet Community
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post #281 of 455 Old 06-24-2013
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Re: Apparently I'm not meant to have a boat...

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.......I called late last week to get a status update, but they didn't return my call which is a little disappointing. Hopefully I'll hear something today, otherwise I'll call them tomorrow.
I understand you're at one of the better yards too. It never ceases to amaze me how poor customer service is in the marine industry.

I couldn't imagine failing to return a customers call, at least by the end of the day. For a status update, even an email would suffice.
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post #282 of 455 Old 06-24-2013 Thread Starter
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Re: Apparently I'm not meant to have a boat...

I agree, Minne. What's really annoying to me is that I sent them an E-mail on Wednesday after I spoke with the insurance company. The E-mail summarized the work that I understood was to be done to the engine, including their estimated costs for the parts. I gave them instructions to proceed, and offered to send them a deposit. I also instructed them to not bother taking the old name off the transom as I had requested (it was still there last Saturday, several weeks after my initial request) because I had bought the tools to do it myself. I called on Thursday to confirm they received the E-mail, but didn't hear from them. When I got there Saturday, scaffolding was erected behind the boat (two ladders and an aluminum "board") and the name was off. I HOPE they got my E-mail and started ordering the parts!!! I would REALLY like to start moving her home, and timing-wise next week would be ideal because it is a short week.

- Jim
Home: Western Philly 'burbs
1980 Allmand 31
1975 Albacore 15


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post #283 of 455 Old 06-24-2013
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Re: Apparently I'm not meant to have a boat...

That is a pretty paint job Jim! Call them again! "what's the hold up" would be my first question. You don't want the deposit I said is on the way? " would be my second LOL they have you were they want you and it's high season. Fortunatly it does seem they are good track record with others that you know.

Well, I did get the line off the prop and my boat is back in operation with the new key switch. Funny now the old key switch works fine now that it's here in my hands back at the house LOL I'm getting 2 new batteries for my 2nd bank today.

Denise, Bristol PA, Oday 30. On Tidal Delaware River, Anchor Yacht Club.
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post #284 of 455 Old 06-24-2013
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Re: Apparently I'm not meant to have a boat...

I hate to think they are making their local customers a priority and pre-Jul 4th is always a rush.


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post #285 of 455 Old 06-24-2013
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Re: Apparently I'm not meant to have a boat...

I've only one experience with a yard. This was about 5 yrs ago now. My son insisted on full main sail in a 20 mph windy day coming out of the Sassafras river the steering broke! With EM tiller we got back in and called George Town Yacht Basin they told me to take a mooring (Already had done that ) "can't do anything until Monday" I was told. "We will send the water taxi out to tow you in first thing" Monday morning I got a call and they were approaching my boat! Later that day I got a call and a report that it was the pedestal bolts (We knew that) that let the sheaves fall and they would have it fixed by late day. $375 and they took a check! I've never been so impressed! As I've been in HVAC contracting most of my life, it takes allot to impress me LOL

Denise, Bristol PA, Oday 30. On Tidal Delaware River, Anchor Yacht Club.
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post #286 of 455 Old 06-24-2013 Thread Starter
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Re: Apparently I'm not meant to have a boat...

Denise, I forgot to thank you for the info on your transmission. It's good to know those things can take a beating; I'm sure I'll be torturing mine, too.

The transmission was really one of the big questionmarks for me. Do I send it off to be tested and possibly rebuilt, or just replaced? I asked about testing it, and the marina said that while they COULD hook it up and see if it "works", there is not guarantee that there isn't something broken/floating free in there that could cause problems later. Given that I still have a 4-5 day trip ahead of me, and that I've already been out of commission about 3 months, I'm not really willing to take the chance on that. That leaves me with rebuilding or replacing, and replacing is a) a lot less expensive than rebuilding, and b) gets me a part with a warranty, which will be highly prized as basically nothing else on my boat has one!

- Jim
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post #287 of 455 Old 06-24-2013 Thread Starter
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Re: Apparently I'm not meant to have a boat...

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I hate to think they are making their local customers a priority and pre-Jul 4th is always a rush.
I suspect that's exactly what they've done - local customers were a priority.

In the end, if they don't charge me for the storage, then, although it's annoying, it isn't as bad as it could be. It's frustrating to know that I have a slip at a nice marina that is sitting unused! But, otherwise, there isn't much I can do except pester Haven Harbour.

- Jim
Home: Western Philly 'burbs
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post #288 of 455 Old 06-24-2013
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Re: Apparently I'm not meant to have a boat...

We's all praying to the sailing Gods for ye Jim!

Denise, Bristol PA, Oday 30. On Tidal Delaware River, Anchor Yacht Club.
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post #289 of 455 Old 06-24-2013
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Re: Apparently I'm not meant to have a boat...

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I took advantage of the fact that she was out of the water and put the new name on.
Jim, that is absolutely beautiful!
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post #290 of 455 Old 06-24-2013 Thread Starter
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Re: Apparently I'm not meant to have a boat...

Thanks Six. I wish I could take credit, but I just washed and waxed it. Also, this side apparently sat facing the sun a good bit of the time. There are spots farther forward where the paint has an orange peel texture, and up near the bow it is actually crinkled. She'll need to be sanded and completely repainted at some point. That's another project I'm not looking forward to.

- Jim
Home: Western Philly 'burbs
1980 Allmand 31
1975 Albacore 15


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