Join Date: May 2012
Location: North Vancouver, BC
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Re: North Sails Direct fiasco
I am not sure I am understanding the situation. You have had the boat for 12 years, but had to pay someone to put your sail up? And then once you had it up, and presumably used it, you never noticed that it was a non-overlapping sail, a detail that would be hard to miss!
Shipping mistakes happen, and it sounds like they tried to make it right, but why should they be expected to eat an additional $500 in shipping because you don't want to wait?
Why do I have the feeling that there is more to the story than what you are telling us?
The thing about ordering sails online is that they are relying on measurements made by the consumer. Is it possible you made a mistake on the measurements? It's not like ordering parts for a car, where make and model is all the info you need!
1979 Santana 30 Tall Rig
Last edited by SchockT; 04-08-2013 at 01:03 PM.