Join Date: Feb 2003
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Regatta Pointe - Bringing the Light (HA)
Bwalker42: RE your words: "I saw the marina at their website and it looked nice to me."
The marina website has not been updated since the previous dockmasters were let go. I''m not sure they are aware they have a website. The photos on the site are of the previous dockmasters as well. They were very nice people and are admittedly a hard act to follow. Further, the website does not show the dilapidated state of the wooden docks; the water depths are misrepresented (it is much shallower), and the rates have changed.
RE: "I think it''s a shame that there is so much strife and that a little bit of kindness would go a long way, keeping in mind that angry words stir up strife, and kind and gentle words defer an angry spirit."
It would be helpful if the person visibly running the marina were a nice person, she is not. Rude and hostile were words used by a previous poster, and they are accurate, as well as aggressive and typical "bulley". Certainly not the type of person you would normally put in a customer service/relations position.
RE: "I am sorry that there are problems there, and I wished that I could help."
I wish you could help, too.
I''m sure there are many ways in which landbased property management is similar to marina based. But the marina also requires more knowledge of the sea: the cardinal points (N,S,E,W), port and starboard, tides and winds, currents, water depths, how boats behave, understanding weather, tying off lines on cleats, etc.
Customer service requires that you understand what your customers need, and to do that in this environment you have to either already be a boater or you need to be open to learning what those needs are. To learn, you need to be able to admit that you don''t know.
At this marina, every single person that had knowledge of boating was let go or resigned due to the change. The blind are leading the blind, and they''re about to walk off the pier.
Have you ever tried to tell someone who "knows everything" that they don''t? Ever tried it with an arrogant and hostile person? You don''t get very far.