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  Topic Review (Newest First)
1 Week Ago 01:58 AM
jblumhorst
Re: My Peak Sails Experience

Quote:
Originally Posted by Lazerbrains View Post
I recently ordered from Hyde Direct and it was a nightmare - I can't even begin to tell you how much went wrong. They ended up making me another sail, and that one they goofed up also - at this point I will be taking it to a local loft for adjustment.
Laserbrains,

Your replacement sail arrived two or three weeks ago, and you didn't tell us there was anything wrong with it. If you have an issue with your new sail, please contact us directly. We stand behind our product. But in order to do that, you have to make a good faith effort to let us know what's going on, which you have not done to date. We have done our utmost to make you happy and accommodate you and will continue to do so.

If you're unhappy with it, please contact us directly.

Sincerely
Judy B
Owner, Hyde Sails Direct
1 Week Ago 01:11 PM
JimsCAL
Re: My Peak Sails Experience

Quote:
Originally Posted by Lazerbrains View Post
I recently ordered from Hyde Direct and it was a nightmare - I can't even begin to tell you how much went wrong. They ended up making me another sail, and that one they goofed up also - at this point I will be taking it to a local loft for adjustment.
Sorry to hear that. Judy B posts here fairly often about sail topics and is quite knowledgeable. Want to share a little about what went wrong? Might be helpful to others considering a sail from an online loft.

FWIW I have ordered three sails online. Main for previous boat from North Direct, main for current boat from JSI/Island Nautical and genny from National Sail. All sails were fine and needed no rework. JSI/IN is now Doyle Southeast and they make their own sails onsite. Dirk at National Sail is quite knowledgeable and very prompt to answer questions. I would not hesitate to use either again.
1 Week Ago 09:54 AM
Lazerbrains
Re: My Peak Sails Experience

Quote:
Originally Posted by JimsCAL View Post
With the good online lofts available like National Sail, Hyde Direct, JSI/Island Nautical. I don't understand the need to try to save a few $ by taking a chance with some of these questionable lofts. Yes some might be just fine, but how do you know? Most probably just place an order with somebody like China Sail Factory and then you are on your own. I don't get it.
I recently ordered from Hyde Direct and it was a nightmare - I can't even begin to tell you how much went wrong. They ended up making me another sail, and that one they goofed up also - at this point I will be taking it to a local loft for adjustment.
1 Week Ago 09:45 AM
FreeAgent
Re: My Peak Sails Experience

Quote:
Originally Posted by JimsCAL View Post
With the good online lofts available like National Sail, Hyde Direct, JSI/Island Nautical. I don't understand the need to try to save a few $ by taking a chance with some of these questionable lofts. Yes some might be just fine, but how do you know? Most probably just place an order with somebody like China Sail Factory and then you are on your own. I don't get it.
Problem is - who judges who the "good" on-line "lofts" are? And do they offer competitive pricing? Good for a cruiser is also different from Good for a racer!

They are almost all sail sellers rather than sail lofts. A very few do have local lofts where they may still make some sails or at least do repairs. But if you are not where they are, you are buying on-line and dealing at a distance anyway.
2 Weeks Ago 12:07 AM
JimsCAL
Re: My Peak Sails Experience

With the good online lofts available like National Sail, Hyde Direct, JSI/Island Nautical. I don't understand the need to try to save a few $ by taking a chance with some of these questionable lofts. Yes some might be just fine, but how do you know? Most probably just place an order with somebody like China Sail Factory and then you are on your own. I don't get it.
2 Weeks Ago 09:21 PM
FreeAgent
Re: My Peak Sails Experience

Quote:
Originally Posted by RegisteredUser View Post
Now it's offshore mfg with intermediaries for sales and marketing.
It seems the intermediaries also arrange for the sail design. The Asian sail factories just have panels cut on CAD cutters and then assemble the sail. What we as buyers don't know, is who designs the sail. Presumably there are people out there who perform this service for multiple sail companies. Are they all equal? FES did send me the computer design for approval. Of course only major dimensions could be checked. This being a simple cruising headsail, I imagine design is kind of generic. There is open source sail design software like this: http://www.sailcut.com/. Wouldn't surprise me if some salemakers use this themselves instead of hiring a designer.
2 Weeks Ago 08:39 PM
RegisteredUser
Re: My Peak Sails Experience

We might see Catalina sails offered on Amazon is the future.
It's $s and volume.
Now it's offshore mfg with intermediaries for sales and marketing.
2 Weeks Ago 08:17 PM
FreeAgent
Re: My Peak Sails Experience

Quote:
Originally Posted by RegisteredUser View Post
The only one I've dealt with so far is National Sails and they are more than upfront.
You know that lil bitty thai girl is doing the stitching...
I agree - I had several "conversations" with them and was about to order a few years ago, but then our C$ tanked.

This time, with C$ still low, I obtained more quotations and NS were not competitive with some other Asian quotations. If I lived in Florida, I might have gone with them anyway.

I have bought many sails over the years, especially when racing. I was quite impressed with the FES sail that I received. Well put together and exactly to the agreed upon specs. Looks about same as one would expect from well known large sail lofts.The FES 'salemaker' communicated well and somehow the vibes were better than from Peak or Precision. I also had a good feeling about James at Hong Kong Sailmakers (in Hong Kong!) but they didn't have the door to door shipping included that FES had well organized.

With all these imported sails, the problems arise when something goes wrong. Local sailmakers are likely not all that keen on helping out.
2 Weeks Ago 06:02 PM
RegisteredUser
Re: My Peak Sails Experience

Quote:
Originally Posted by FreeAgent View Post
.....
I have no problem with this except puzzled why sellers are not more up front.......
The only one I've dealt with so far is National Sails and they are more than upfront.
You know that lil bitty thai girl is doing the stitching...
2 Weeks Ago 05:43 PM
Towguy
Re: My Peak Sails Experience

Okay,I see that would make a difference if the maker is based in Hong Kong,,,,are the boatyards ,for build and repair as busy as ever still??...
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