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  Topic Review (Newest First)
18 Hours Ago 03:08 PM
Noelex
Re: Those new fangled Mantus Anchors..Bought One...Why

Quote:
Originally Posted by chef2sail View Post
The "nearest dealer" for ROCNA is a west marine usually, so unless you are in Fiji or the hinterlands is no big deal in the US or Canada so no big deal. You wont need to next day air mail it anywhere.

You can even send them a ppicture and take it to the nearest dealer. Id say that pretty good customer service and costs $0 in most cases.
I agree, as I pointed out, the Rocna warranty is still generous.

However, the Manson warrantee specifically excludes "deformation" despite offering a "lifetime guarantee" an important distinction that you did not make in your original post #120.

Quote:
Originally Posted by chef2sail View Post
Well its easy enough to read the warranties of Rocna and Manson. Both have LIFETIME warranties.
The devil is in the details.

Spade's new warranty covering both bent and even the inevitable corrosion of galvanised anchors is another level again.
19 Hours Ago 02:42 PM
colemj
Re: Those new fangled Mantus Anchors..Bought One...Why

Quote:
Originally Posted by chef2sail View Post
The "nearest dealer" for ROCNA is a west marine usually, so unless you are in Fiji or the hinterlands is no big deal in the US or Canada so no big deal. You wont need to next day air mail it anywhere.
In Panama, the Rocna dealer will drive to your boat and do the exchange. So outside the US/Canada doesn't necessarily mean out of luck.

Mark
19 Hours Ago 02:38 PM
chef2sail
Re: Those new fangled Mantus Anchors..Bought One...Why

[QUOTE=Noelex;3631849]Most reputable anchor manufacturers offer a "lifetime" guarantee, but there are major differences.

Manson specifically exclude bent anchors. Bend your anchor and you have no warranty.

Rocna, Mantus and others will replace anchors at no charge if they are bent. A major advantage, as this is by far the most common damage. As I understand it, Rocna will normally ask you to send the bent anchor back to the nearest dealer. (Rocna did not insist on this for the anchors made of defective steel, but normally I believe this is the case). This can be a major expense.

Mantus do not require the bent parts to be shipped back, which is a significant advantage. They also don't seem to charge any delivery costs for the replacement parts, although as far as I can see this is not stated in writing.

Spade has recently announced an extraordinary warranty. They will even cover corrosion on galvanised anchors. An amazing offer.

The warranties offer by anchor manufacturers differ significantly, even if they all proclaim a "lifetime" warrant


The "nearest dealer" for ROCNA is a west marine usually, so unless you are in Fiji or the hinterlands is no big deal in the US or Canada so no big deal. You wont need to next day air mail it anywhere.

You can even send them a ppicture and take it to the nearest dealer. Id say that pretty good customer service and costs $0 in most cases.
19 Hours Ago 02:29 PM
Noelex
Re: Those new fangled Mantus Anchors..Bought One...Why

Quote:
Originally Posted by chef2sail View Post
Well its easy enough to read the warranties of Rocna and Manson. Both have LIFETIME warranties.
Most reputable anchor manufacturers offer a "lifetime" guarantee, but there are major differences.

Manson specifically exclude bent anchors. Bend your anchor because it is caught under a rock and you have no warranty

Rocna, Mantus and others will replace anchors at no charge if they are bent. A major advantage, as this is by far the most common damage. As I understand it, Rocna will normally ask you to send the bent anchor back to the nearest dealer at your expense (Rocna did not insist on this for the anchors made of defective steel, but normally I believe this is the case). This can be a significant cost.

Mantus do not require the bent parts to be shipped back, which is a significant advantage. They also don't charge any delivery costs for the replacements parts to be sent, although as far as I can see this is not stated in writing.

Spade has recently announced an extraordinary warranty. They will even cover corrosion on galvanised anchors. An amazing offer although there are some (reasonable) conditions.

The warranties offer by anchor manufacturers differ significantly, even if they all proclaim a "lifetime" warranty.
20 Hours Ago 01:08 PM
chef2sail
Re: Those new fangled Mantus Anchors..Bought One...Why

Quote:
Originally Posted by TakeFive View Post
I think reducing material and shipping costs by replacing components instead of the whole anchor is potentially good for everyone. Yes, it saves money for the supplier. But in a competitive marketplace, where they are competing with Manson and Rocna, that lower cost can be passed on to the consumer and increase demand for their product.

Have you ever bought a battery or other heavy item (like an anchor) that needed to be shipped back to the manufacturer for warranty replacement? Many people walk away because return shipping is more than the value of the item. Many manufacturers insert that requirement (that customer is responsible for return shipping costs) specifically to get themselves off the hook from warranty claims. I'm not saying that Rocna or Manson do that - I do not know the terms of their warranty.

Fortress has done pretty well by honoring their warranties one part at a time. You typically don't need to return the defective part. The customer does have to pay shipping on the new part, but it's modest and a lot less than paying shipping on a whole new anchor. I think that making the customer pay shipping helps reduce fraudulent claims, so they can have more of a "no questions asked" approach. At least, that was my experience when I requested replacement of a mud palm on my Fortress. There were no questions from them over whether the damage was a defect or the user's fault.

I respect your concern over chafing of the zinc at the mating surfaces, but I expect that a properly assembled anchor will be fully static, with no opportunity for chafe. I'll find out when I put mine together. Suffice it to say that I'm willing to be a guinea pig on that one, and will let you guys know loudly if I'm dissatisfied with it.
Well its easy enough to read the warranties of Rocna and Manson. Both have LIFETIME warranties. There is no discussion about shipping cost charged the user so that's a moot point. When Rocna was called pout about manufacturing the Chinese steel ones, they replaced anyones who wanted it or refunded their money. No shipping costs either. So I am perplexed about that part of the discussion, or maybe I am missing something here.

Therefore there is no real competitive advantage here for Mantus. In fact I see it as a disadvantage they would replace the part If there was something wrong with my anchor I would want the WHOLE damn thing replaced. I don't see the advantage of just having the part replaced.

I obviously think that the Mantus which I have disassembled in the anchor locker is a good a setting anchor as the ROCNA on my bow. That was the only reason I bought it. I could have a disassembled anchor talking up less room as my emergency or secondary anchor.

I have used it for a couple of months before disassembling and saw NO perceptible difference in setting ability to my Rocna, nor did I feel through my own personal experience any advantage to it either. They are quite similar. I mean its not like its some new design, as its a knockoff of the Rocna/ Manson design. There is no issue with that either as I seems to work.

What gets under my craw is the exaggerated claims that any product manufacturers make, then back them up with only information which supports their exaggerated claims either with Madison Avenue type videos, or with your average every day user. In Mantus case in the beginning, a poster who posed as a regular poster and we later found out ( who you find out later is an employee of the company). That was my only beef with Mantus a while ago, and that's been corrected. But only when a poster here outed them. I certainly didn't hold a grudge I bought their product.They seem like a reputable company.

They like all companies struggle with quality control and seem no better or worse than others
1 Day Ago 06:39 AM
Minnewaska
Re: Those new fangled Mantus Anchors..Bought One...Why

Quote:
Originally Posted by TakeFive View Post
.....I respect your concern over chafing of the zinc at the mating surfaces, but I expect that a properly assembled anchor will be fully static, with no opportunity for chafe.....
It probably only takes a very small amount of movement, under force, to wear and I suspect one wouldn't see any chafe for quite a while. Just like our anchor chains, which chafe every time we use them, but do eventually give up the galvanization. I will be curious to know, but we may have to check back after a few years of routine use.

Proper galvanization isn't a coating, but becomes a chemical layer of the metal, which reminds me that I had to return the first chain hook I received, in part for very poor galvanization. It should not look like paint, let alone look like it's flaking, which it was.

My concern is a bit more broad, however. I'm not sure what testing they've done, in general, other than lots of anchor setting vids. We know they had to revise their testing of the chain hook and I still can't find the results of testing it's impact on the chain itself, only the breaking strength of the hook itself. I just don't get a comfy feeling over what was tested and how they tested their products.

It's obvious folks really like this anchor and I wish both Mantus and all their users nothing but the best with them. I'm only offering the cause of my reservations.

For what it's worth and unrelated to anchor testing, I will add that I've used the chain hook several times this season, trying to perfect my method, but have concluded that I dislike it. It's very clever in how it stays attached, with dual movement and a plastic gate, but it comes back up sideways on the chain and simply will not come back through the bow roller. It's very difficult to reach around to the front of my bow roller, from the deck, to manipulate it, let alone remove it. I've actually had to dinghy around, just to take it off, before weighing anchor.

Their concepts are clever. I just wonder how much real life testing they received, both destructive and practical. Could be everyone is the guinea pig.
1 Day Ago 04:07 PM
TakeFive
Re: Those new fangled Mantus Anchors..Bought One...Why

Quote:
Originally Posted by colemj View Post
If they have a good product, there won't be any cost savings to pass on because warranty claims will be as rare as hen's teeth...
Warranty claims always happen, even for good products, if for no other reason than user error. When confronted with user error, companies can deny the claim (and endure the wrath of social media) or cut the customer a break. With a lower-cost replacement method, the latter is more feasible.
Quote:
Originally Posted by colemj View Post
...One doesn't ship anchors back to the manufacturer. Instead, one just drops it off at a distributor the next time they are near civilization (batteries are the same)...
That's not free. The distribution channel is a major cost to the manufacturer, and coming up with a simplified distribution channel for warranty replacement can be a significant cost advantage. For batteries there may be no other option, but for an anchor sold in parts, it is a viable option.
1 Day Ago 03:53 PM
colemj
Re: Those new fangled Mantus Anchors..Bought One...Why

If they have a good product, there won't be any cost savings to pass on because warranty claims will be as rare as hen's teeth.

One doesn't ship anchors back to the manufacturer. Instead, one just drops it off at a distributor the next time they are near civilization (batteries are the same). You aren't going to send/get a smaller package through the mail any easier in these places. In fact, replacement can be quicker this way.

Mark
1 Day Ago 03:46 PM
TakeFive
Re: Those new fangled Mantus Anchors..Bought One...Why

Quote:
Originally Posted by Minnewaska View Post
Interesting pitch. I think that's to their advantage, more than the owners. They replace less on guarantee...
I think reducing material and shipping costs by replacing components instead of the whole anchor is potentially good for everyone. Yes, it saves money for the supplier. But in a competitive marketplace, where they are competing with Manson and Rocna, that lower cost can be passed on to the consumer and increase demand for their product.

Have you ever bought a battery or other heavy item (like an anchor) that needed to be shipped back to the manufacturer for warranty replacement? Many people walk away because return shipping is more than the value of the item. Many manufacturers insert that requirement (that customer is responsible for return shipping costs) specifically to get themselves off the hook from warranty claims. I'm not saying that Rocna or Manson do that - I do not know the terms of their warranty.

Fortress has done pretty well by honoring their warranties one part at a time. You typically don't need to return the defective part. The customer does have to pay shipping on the new part, but it's modest and a lot less than paying shipping on a whole new anchor. I think that making the customer pay shipping helps reduce fraudulent claims, so they can have more of a "no questions asked" approach. At least, that was my experience when I requested replacement of a mud palm on my Fortress. There were no questions from them over whether the damage was a defect or the user's fault.

I respect your concern over chafing of the zinc at the mating surfaces, but I expect that a properly assembled anchor will be fully static, with no opportunity for chafe. I'll find out when I put mine together. Suffice it to say that I'm willing to be a guinea pig on that one, and will let you guys know loudly if I'm dissatisfied with it.
1 Day Ago 01:58 PM
Minnewaska
Re: Those new fangled Mantus Anchors..Bought One...Why

Quote:
Originally Posted by bhillmail View Post
?.... As I understand it, the reason why they use bolts is that all the parts are replaceable, so if something gets bent or damaged, you can replace that piece only (and if I recall correctly, is guaranteed), which is a pretty nice feature
Interesting pitch. I think that's to their advantage, more than the owners. They replace less on guarantee.

Has anyone seen the results of destructive testing they did on the mating surfaces, chafe of the galvanization, crevice corrosion on the stainless models, etc? The destructive testing they did on their chain hook needed to be redone, as their method was flawed.
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