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Go Back   SailNet Community > On Board > Gear & Maintenance > Electrical Systems > Ripoff merchants!
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Thread: Ripoff merchants! Reply to Thread
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Topic Review (Newest First)
01-09-2014 11:56 PM
newhaul
Re: Ripoff merchants!

Glad it worked out for you and thanks for updating on the problem you were having
01-09-2014 11:39 PM
redx
Re: Ripoff merchants!

Here's an update to let you all know how things turned out.

Well over two months have passed since I placed my order with Discount Marine Supplies with still no sign off the missing parts, and no word whatsoever from the dealer.

I lodged a transaction dispute with my credit card company before xmas with all the necessary details of my transaction with Discount Marine Supplies, A couple of weeks ago I received a letter from the cc company informing me that the sum of AU$93.00 (for the undelivered parts) had been refunded to my account.

So a positive outcome after all, and a few lessons learned along the way.

Cheers,
redx
12-04-2013 12:33 AM
UncleJim
Re: Ripoff merchants!

I don't know the details of this .com retailer but many of these web sites are either part time setups run from a garage or a store front for a larger setup / supplier. Kind of like a franchise. In either case, there may be reasons for the delayed response. Continue on with the CC charge back and be gracious if they offer a sound reason for the delays. If no good explanation… continue to spread the word.
12-03-2013 10:35 PM
miatapaul
Re: Ripoff merchants!

Quote:
Originally Posted by aeventyr60 View Post
Many times online merchants do not stock the goods they sell. These are dropped shipped from the manufacturers directly to you. I wonder if with an overseas shipping address the system was unable to do so? I've ordered stuff from Amazon books, camping stuff, marine stuff on one order and have had it delivered on different days, in different packing and with different shipping labels. Any way, good luck!
I agree that this could well be, but his emails to the .com company should have confirmed that there is a delay in shipping part of the shipment. The fact that they are not responding likely what is causing the real issue here. I just ordered some camera stuff that was very cheap, and it took 30 + days to get to me, but it was communicated and I understood so I was not upset.
12-03-2013 10:28 PM
mitiempo
Re: Ripoff merchants!

Quote:
Originally Posted by hellosailor View Post
60-
...well, I don't think airborne drone deliveries are going to bring them any closer to making their first profit, which I'm told hasn't happened yet.
Actually Amazon't retail operations do make a profit.

Amazon's Profits: What People Don't Understand - Business Insider
12-03-2013 10:09 PM
aeventyr60
Re: Ripoff merchants!

I see Pizza hut is considering drone delivery as well. Wonder if they can find us in 30 minutes or less?
12-03-2013 09:58 PM
hellosailor
Re: Ripoff merchants!

60-
The deal with Amazon is that they are a logistics company. They try to stock "some" of most stuff in most locations, anticipating where it will be delivered to and warehousing it oin the closest distribution center. So if you order a fishing rod, it is more likely to be stocked near the Great Lakes or seacoasts, less likely to be stocked in the Nevada desert. Snowscrapers and muckluks? In the north, but not New Orleans. (G)

This means that when you order things they are likely to be stocked in different locations, and it is faster and cheaper for Amazon to send multiple shipments, than it is for them to consolidate everything in one location, make a new "bundle" and reship it to you. Sometimes the results feel a bit weird (three different delivery couriers in the same day for the same order, right) but the logic behind what they do is real, most of the time. At other times...well, I don't think airborne drone deliveries are going to bring them any closer to making their first profit, which I'm told hasn't happened yet.
12-03-2013 09:46 PM
aeventyr60
Re: Ripoff merchants!

Many times online merchants do not stock the goods they sell. These are dropped shipped from the manufacturers directly to you. I wonder if with an overseas shipping address the system was unable to do so? I've ordered stuff from Amazon books, camping stuff, marine stuff on one order and have had it delivered on different days, in different packing and with different shipping labels. Any way, good luck!
12-03-2013 04:42 PM
hellosailor
Re: Ripoff merchants!

Anyone can screw up an order, the real measure of a company is when they fix it. Or not.

If you still have the original box, packing materials, etc., you might want to look at the weight on the shipping label, and compare that to the actual weight.

Since your missing pieces are stainless steel and presumably have some weight to them, if the box you got weighs what the label says it weighs, then you have proof that something was not shipped to you.

In addition, even if there's a weight discrepancy on the box (i.e. if the shipper says 6 pounds and the box weighs only 3) pretty much every box from every carrier (except our postal service) is actually weighed in transit at least once when it goes into the first depot. And at that point the tracking number and weight are recorded and the shipper is usually billed by the actual weight--not the weight they entered. So if there are discrepancies, it is also possible that the real weight can still be determined from shipping records. You might have to file charges of postal fraud in order to get those--but they do exist. Just the threat of "Do I have to file charges to obtain the records to confirm this?" may bring someone around, because those charges would cost way more than simply fixing the order.

If you have the whole box and packing, weigh it, advise the card company, that helps substantiate your claim that you were shorted.
12-03-2013 09:56 AM
boz86
Re: Ripoff merchants!

Quote:
Originally Posted by mitiempo View Post
And always pay with a credit card.
That chargeback feature is very handy. Being an informed consumer and using those words will frequently get you an immediate response from the vendor.
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