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Go Back   SailNet Community > On Board > Gear & Maintenance > Raytheon ST-60 instruments
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Thread: Raytheon ST-60 instruments Reply to Thread
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Topic Review (Newest First)
04-29-2001 07:18 PM
Vitamin
Raytheon ST-60 instruments

From letter to OCEANTALK, the Australian Raytheon ST-60 agent.

You state: "The swapping of equipment with out solving the problem creates more harm than good and postpones the date at which customer satisfaction is achieved".

My comment is: This is a simple 5-minutes swap-job to actually exchange the header-unit and then be able to test the outcome, nothing amateurish about that. I have already waited six month with this ST-60 installed in my boat and still waiting to see even a commitment to a future date when it will be fixed. Some positive practical action is not going to create any "harm''. How could it?

If a simple "swap" indicate that the header-unit is faulty, you don''t need to know anything more, just send it back to UK manufacturer for the proper "experts" to bench-test it there. A huge leap forward!

I understand that you are primarily a sales organization with sub-contracted local installers and with no "in-house" laboratory facilities in Australia. Do I assume right?. I hope you don''t feel this has degenerated into some "prestige issue and that is why your organization blankly refuses me this obvious and simple possibility? I hope my trusty instinct is missleading this time. . .

You state: "We need to know why we are doing something before we do it and be confident that we are giving the customer what he is entitled to."

My comment is: Not a very scientific / investigative professional approach at all in my opinion. Often you must "do something" in order to gain some knowledge. All I am asking for is a reasonable well serviceable speed log. How about that?

Fact is I am now quite happy to accept a mediocre, even a somewhat "crappy" unit, thank you very much, but I think I am stuck with a product much below that base standard, and that I cannot accept. What precisely ARE my entitlements in your opinion?.

I have nil problems with any of the other ST-60 or ST-50, or related products, so why this protracted problem with the speed display and sensor unit? I say, just pop a new set in the mail this very evening and we will all be much better off for it. Trust me!

04-26-2001 05:14 PM
kimberlite
Raytheon ST-60 instruments

where are the fireworks?
there should be 5 of us at mollys i don''t expect to leave for bermuda before monday. see ya there
eric
04-26-2001 06:32 AM
VIEXILE
Raytheon ST-60 instruments

Oh yeah - Saturday is the "Adult Parade." Clearly a misnomer, given the outfit the locals are making me wear. I''m with "Fun Lovah''s," the troupe that has P''Your Passion playing with us. Should be a gas. Big fireworks Sat. night, too. It''ll be nice once this place quiets down. I''m headed back to Maine in May to launch the boat and stare longingly to the southeast, ever wondering if I ought not just head for Bermuda.....and to do a little trout fishing on the Machias River....KW
04-26-2001 06:28 AM
VIEXILE
Raytheon ST-60 instruments

Going up to Spanishtown and the Baths for the day friday and stopping off at the William Thornton on the way back. Stinkpotting some friends down from - well - Manchester NH - for the day. Should be getting back in around 5:00 to STYC. Maybe we''ll come to Molly''s for a bite to eat around 5:30.....KW
04-25-2001 08:39 PM
kimberlite
Raytheon ST-60 instruments

hi,
i''ll be in st thomas on friday after 4pm.
why don''t you come over to molly malones (?)
at american yacht harbor for a drink ?
if i''m not there i should be on the boat at ayh. kimberlite is a blue hulled tartan 37.
eric
04-25-2001 01:42 PM
VIEXILE
Raytheon ST-60 instruments

I''ve walked into the "returned equipment room" at Raytheon in Manchester, New Hampshire, and was allowed to paw through parts until I found what I needed for my Autohelm ST3000 - free of charge. They don''t retail there, but they WILL try to help if they can. Kimberlite --- it''s Carnivale down here. They''ve hauled your boat and made it up into a parade float......Jam Band''s been living on it....
04-23-2001 08:35 PM
kimberlite
Raytheon ST-60 instruments

i still believe you should talk to their rechnical support department- or at least send them an e-mail outlining the problem.
nothing ventured nothing gained.
eric
04-23-2001 08:35 PM
kimberlite
Raytheon ST-60 instruments

i still believe you should talk to their rechnical support department- or at least send them an e-mail outlining the problem.
nothing ventured nothing gained.
eric
04-23-2001 05:45 PM
Vitamin
Raytheon ST-60 instruments

Nice or not, what can they do?

They would probably just send my query to Raytheon that will (again..) pass my information back to the Australian distributer "Oceantalk".

Nothing gained and back to square one...
04-22-2001 06:02 PM
kimberlite
Raytheon ST-60 instruments

raymarine in new hampshire are the nicest people i have ever dealt with. i would give them a long distance call.
eric
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