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Go Back   SailNet Community > On Board > Gear & Maintenance > Sailnetīs demise, this suggests...
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Topic Review (Newest First)
07-26-2005 07:06 AM
jreddington
Sailnetīs demise, this suggests...

You might want to contact the Seaward customer service department and explain the situation. I ordered a Seaward water heater last March and it arrived OK. I remember, either on the Sailnet web site or in the confirmation of my order that water heaters are shipped directly from the manufacturer, not from Sailnet. However, don''t know why they would "fire sale" them if they don''t stock them in-house.

If you''re in luck, maybe Sailnet has already sent the order and their payment to Seaward. Or maybe Seaward can make some sort of accomodation. As a supplier to Sailnet they must already be aware of the situation although they may be having their own billing problems with them.

http://www.seawardproducts.com/

Good luck,
07-26-2005 05:08 AM
gwp
Sailnetīs demise, this suggests...

Anybody know what my options are? I got lured by the sale too and purchased a Seaward water heater for a steal of a price....but problem is....I paid with a debit visa card. Purchase was on July 16 and they have not billed my account yet. I don''t know what the exact total is so there''s no way to stop payment. Any ideas very much appreciated.
07-26-2005 04:06 AM
curtlarsen
Sailnetīs demise, this suggests...

Well, it was good to see some of this information in print. I''m afraid that I''m really in a jam on this. I ordered new sails for my Luders 33 from Air Force through SailNet. The main came through in June and the genoa was due to ship on July 6th. Guess what? No genoa. Sailnet billed my card on June 30th, the end of the billing period. I''ve since entered a dispute with my credit card company for the non receipt of merchandise and they will not charge interest on this amount. But, it will remain as an unpaid balance until the case is settled. This is really sad since Air Force builds nice sails. More sad is the fact that I have no genoa and now have to hassle about my payment.

Curt Larsen
07-25-2005 12:24 PM
jreddington
Sailnetīs demise, this suggests...

Was glad to hear the Charleston paper responded to this issue. I sent them an email about what was going on a couple weeks ago. Got called back by an reporter who followed up on the lead. He had sent me an email copy of his article but I wasn''t aware that it actually made the front page of the business section.

I''m in the same condition regarding wrong items. I''ve got two incorrect halyards. I guess I''ll keep one (sta set instead of sta set X) which will work OK even though it wasn''t what I ordered.

Will wait to see how my credit card dispute works out. I may end up still having the other halyard which will not fit through my rope clutches. Eventually, will probably post on e-bay to offload it and let someone else benefit by getting a bargain and reimburse me a little for all the hassle.

I''d suggest doing the same with your refrigeration system. But give it a few months to play out before trying to sell.

Weird thing about this is I feel I''m on a ghost ship on these boards. Company''s gone but the boards drift on (at least for a while). Then they''ll blink out and be gone.
07-23-2005 02:30 AM
WHOOSH
Sailnetīs demise, this suggests...

I found Cheryl Boyleīs īstatementī to be interesting; thanks to TrueBlue for posting the URL. To me, it mixes some truths (it is indeed hard to mix retailing of product with offering objective product content), some self-serving claims of success (when the Boyles actions - such as buying JSI - proved to be failures), and a distressed claim that an anonymous rumor about them was unfair...but was not refuted.

I know others feel differently about this, but to me this statement has the same ring of angst and claimed unfairness that we have heard before, coupled with lots of promises and little assumed acknowledgement of responsibility for how events unfold. Perhaps when I helped run an international business, we just held ourselves to a higher standard but we would have felt shame at such communications.

I wish them well but am left wondering what theyīve learned from their Sailnet venture.

Jack
07-23-2005 02:08 AM
WHOOSH
Sailnetīs demise, this suggests...

Will, assuming that - at this moment - you have successfully stopped payment from your credit card vendor, then I would present your question to them. Eventually, they will need to resolve your despute re: the charge and so it will be their opinion of your actions taken that will matter to you.

At the least, I would consider sending a registered-return receipt requested letter to Sailnet, explaining your dilemma and asking for directions on the return of their (incorrect) merchandise. Until they respond appropriately, Iīd hold onto the merchandise.

IMO they deserve no consideration when shipping the wrong item and then not offering customer service to resolve such errors.

Jack
07-22-2005 11:44 AM
drwill
Sailnetīs demise, this suggests...

Thanks for the valuable information. This leaves me with a bit of a dilemma. I foolishly responded to last month''s 30% off sale, trying to purchase an Adler/Barbour Cold Machine (CU100) that billed out at ~$530 with discount. Received shipment in a timely manner, however they shipped a Waeco CU-84 that retails @ ~$525; more importantly it puts out about 1/3 the BTUs of the Cold Machine. I was able to stop the credit card charge and was planning to return ship the Waeco, requesting signed receipt. But if they are not there, I don''t know if the return shipment will get back to them. Any suggestions?

Will Burton
s/v Far Niente
07-22-2005 10:04 AM
Neicy
Sailnetīs demise, this suggests...

The article stated that no one had been around for a couple of months. The investors
listed did not return calls. The Boyles did
and the money had run out. Also that there
were complaints at the Better Business Bureau
regarding paid for purchases not being received. Also gave a rundown of Sailnet''s
history and how it was started! You can probably read it on line, it was on the front page of the business section.
07-22-2005 06:04 AM
TrueBlue
Sailnetīs demise, this suggests...

Everyone on the sailjazz lists may have received an email today from Cheryl Boyle . . . for those who haven''t, here it is:

In response to the recent flood of emails, I''ve posted a statement to the web site addressing all the issues raised. If you''re interested you can read the statement at http://www.sailjazz.com/statement.php

We now return you to your regular list traffic.....

Fair Winds,

Cheryl Boyle
07-22-2005 06:02 AM
Jeff_H
Sailnetīs demise, this suggests...

What exactly did the article say? Obviously the website is still here. The Boyles started Sailjazz a while ago.

Jeff
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