|Topic Review (Newest First)|
|08-28-2006 09:02 AM|
Support for Raymarine is in NH (according to their web site). I am going to give them a call today as after playing with www.froogle.com I was able to get the price difference next to nothing.
I just have questions about the install that I need answered by a tech. So I will give them one more chance.
I have received some good advice her and would like to thank everyone for it.
|08-27-2006 10:21 PM|
Option #1: Go to the head, leave the wife on the helm, and the newborn on the cockpit floor. Newborns actually can survive unattended for as long as it takes to use the head.
Option #2: Send the wife below with the newborn, and use the bottle, or rail, from the helm.
Option #3 (the cheap autopilot) and #4 (the expensive one) are both way more complicated. Stick the $700 in an educational savings account for the baby now, let him/her explain to their shrink "Well, I was briefly neglected eighteen years ago while my parent was steering the boat" and the shrink will probably say "That was a good thing, it taught you that crying doesn't bring immediate gratification!".
I know, it's a baby. YOUR baby. They're surprisingly robust. Like puppies,they just need time to get used to the world.
|08-27-2006 06:13 PM|
|HyperJoe||An Autopilot buys me time to hit the head and my wife time to tend to the newborn. Come one now, these things are only $700 so even arguing about the resale is a joke after spending over $40k on a boat.|
|08-26-2006 12:57 PM|
|sailingdog||I had to deal with them this past spring and didn't have a problem with contacting them. Their support center is located in Connecticut IIRC. At least the phone number went to CT, and the people spoke unaccented English, so I don't believe their support has been outsourced overseas yet.|
|08-26-2006 12:53 PM|
Judy, this link provides a different view of the installation:
|08-25-2006 04:05 PM|
"Well after 4 calls and 2 e-mails unanswered by Raymarine I gave up!"
I confess, I haven't called them this summer. But in the past they have answered the phone on the first call and always transferred me to a knowledgeable & friendly technician, who has been able to provide answers on the spot. I hope your experience doesn't mean they've outsourced overseas...
|08-25-2006 04:00 PM|
Originally Posted by CptZ
I had a good experience with Raymarine support a few years ago when I was programming a new one that I installed. The fellow gave me some magic numbers in the setup and then everything worked fine. Otherwise I've have't had to deal with them in a hardware repair sense. I think the support office was in New England.
|08-25-2006 09:56 AM|
Once deciding upon the builder and model, we inspected four boats for sale along the east coast before settling on the one we have. One of the big deal breakers was the integrated ST6000+ Autopilot. However, since our dual helm steering is hydraulic, the AP mechanism is concealed in the aft rudder post compartnent - therefore, no "ugly" equipment is attached to the wheels.
I'm not certain if this option is relevant to your situation, but if so, worthy of investigation.
|08-25-2006 09:44 AM|
Captnnero, I think you have hit it on the head here. We enjoy sailing, and at this time we are not ready to cut lines and leave for good. So we weekend and daysail a lot. The addition of an autopilot just makes life easier. That being said, Judy is afarid that by adding one it will make the boat look cluttered. That I can agree with!
Why have I decided on this unit? Well after 4 calls and 2 e-mails unanswered by Raymarine I gave up! I would rather have a unit that when it breaks, and all mechanical things will break, has customer support behind it.
|08-25-2006 02:07 AM|
no offense, really
Originally Posted by hellosailor
Meaning no offense of course to you or Judy, I have a few comments. Remember that they've been boating for 11 years so this isn't a beginner boat.
Since this appears from the photos to be a fairly clean new boat the autopilot cost is nominal compared to the resale value in a few years. In the meantime if they do a lot of sailing the quality of the experience can be much improved on long transits whether under sail or power.
As a yacht broker I can say that if they do sell in a few years, the cost of the autopilot will be far from a total loss. The mere presence of the autopilot will make it easier to sell to most buyers so it will sell faster. Most buyers will not view it as an "ugly" factor, but as a definite plus feature. If the seller becomes too motivated, the absence of the autopilot could in fact accelerate a price reduction.
Besides, the buyers never complain because a boat has an autopilot.
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