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Go Back   SailNet Community > General Interest > General Discussion (sailing related) > What's going on with Kelly Hanson sails?
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Thread: What's going on with Kelly Hanson sails? Reply to Thread
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Topic Review (Newest First)
01-21-2012 07:00 PM
Lake Superior Sailor Flash!!! I just got my Snail Mail and My Lake Superior chart book from Corvus Marine LLC has come. With a extra DVD on Lake Superior, Never thought I would see it .Thank you! And I did get a chart Book--WoW! ---Dale
01-06-2012 07:06 PM
tidal9 My wife and I are looking forward to vacationing in the Carribean in 2012, I'll be sure to pack my favorite snack, Almond Joy, cause' sometimes I feel like a nut...
12-18-2011 03:57 AM
smurphny
Quote:
Originally Posted by RhythmDoctor View Post
I'm not familiar with the Richardsons chart book, and don't know what particular features that made them desirable. If it's because of the convenience factor of having a book, don't forget that NOAA currently has an experimental BookletChart product that can be downloaded for free and printed onto normal 8.5x11 paper. I've done this for my sailing area using two-sided printing and stapled them into a book form. They're very nice to have around for planning and reference:

NOAA BookletCharts for Great Lakes

Note that 14961 covers all of Lake Superior, and there are numerous others giving more detail on sections of the lake.
I always make printout booklets as well and have a little inkjet aboard just for this purpose. One big advantage of doing this is that you can make a 200% blow-up if needed. I make all my notes on them as well to later be transferred to log. Very handy.
12-17-2011 11:39 PM
neverknow
Quote:
Originally Posted by ozsailer View Post
Hello all,
while a member of this site for some time I do not post regularly although barely a day goes by without me reading the majority of threads. I bought a sail from Kelly Hansen earlier this year and it was not the most pleseant of experiences. I did post my experience of the Catalina site which read as follows.

Response Posted - 09/11/2011 : 04:41:36
--------------------------------------------------------------------------------

Hello everyone,
I have to admit that I am not a Catalina owner but was looking at your site when searching for any information on Kelly Hansen sails and came across your site. Unfortunately we had already ordered a 130% furling genoa through the internet site when I read all the negative comments. Prior to the purchase we had very good communication with KH but after one month no sail had arrived. After several emails of which none were replied I finally rang the company to be told that the sail had not be sent and was sitting on the floor packaged and they wanted more to post the Item. After some discussion they promised to post it that day and supply a tracking number. This did not materialise after a week so we lodged a complaint through Paypal who we used to pay for the item. After much to and fro we finally recieved our sail this week. I have to admit the sail looks as good and well constructed as any sail I was comtemplating over here. I have no issue with the quality or price but the service cerctainly leaves a lot be be desired. Had we not raised a a complaint with Paypal I doubt we would have our sail today. Its a shame really, they seem to have a good product but lousy service. Would I use them again, only if I could walk in to the loft, pick the sail up there and then, pay and walk out.Unfortunately its a long walk from Oz to the US of A "

It was interesting in that I had several personal calls with Art Hansen prior to purchasing the sail but after ordering the sail no calls or emails were returned. Several associates were waiting to see the sail to place their own orders but after seeing the muck around and no excuses' forthcoming they placed their orders elsewhere. The facts in this are all supported in emails to KH and correspondence with paypal.
This is our point exactly. A small business lives and dies by it's customer service. No matter what industry you are in the word gets around. Plus you are only as good as your last job.

Treat the customer right and they'll not only return for more but also tell their friends. Any problems at our company get the first priority, we will not rest until the problems are taken care of. Let's face it we all make mistakes, the test of a good company is how they react when a issue comes up.
12-17-2011 10:11 PM
ozsailer Hello all,
while a member of this site for some time I do not post regularly although barely a day goes by without me reading the majority of threads. I bought a sail from Kelly Hansen earlier this year and it was not the most pleseant of experiences. I did post my experience of the Catalina site which read as follows.

Response Posted - 09/11/2011 : 04:41:36
--------------------------------------------------------------------------------

Hello everyone,
I have to admit that I am not a Catalina owner but was looking at your site when searching for any information on Kelly Hansen sails and came across your site. Unfortunately we had already ordered a 130% furling genoa through the internet site when I read all the negative comments. Prior to the purchase we had very good communication with KH but after one month no sail had arrived. After several emails of which none were replied I finally rang the company to be told that the sail had not be sent and was sitting on the floor packaged and they wanted more to post the Item. After some discussion they promised to post it that day and supply a tracking number. This did not materialise after a week so we lodged a complaint through Paypal who we used to pay for the item. After much to and fro we finally recieved our sail this week. I have to admit the sail looks as good and well constructed as any sail I was comtemplating over here. I have no issue with the quality or price but the service cerctainly leaves a lot be be desired. Had we not raised a a complaint with Paypal I doubt we would have our sail today. Its a shame really, they seem to have a good product but lousy service. Would I use them again, only if I could walk in to the loft, pick the sail up there and then, pay and walk out.Unfortunately its a long walk from Oz to the US of A "

It was interesting in that I had several personal calls with Art Hansen prior to purchasing the sail but after ordering the sail no calls or emails were returned. Several associates were waiting to see the sail to place their own orders but after seeing the muck around and no excuses' forthcoming they placed their orders elsewhere. The facts in this are all supported in emails to KH and correspondence with paypal.
12-17-2011 08:49 PM
Sailormon6 Thanks for the tip about Booklet Charts, Rhythm Doc. They look useful.
12-17-2011 08:15 PM
TakeFive
Quote:
Originally Posted by smurphny View Post
I'm sure you must know this already but just in case....NOAA has all US charts available, downloadable for free online. They are compatible with most nav. software or can be printed out. RNC Downloads

By the way, well said Jeff.
I'm not familiar with the Richardsons chart book, and don't know what particular features that made them desirable. If it's because of the convenience factor of having a book, don't forget that NOAA currently has an experimental BookletChart product that can be downloaded for free and printed onto normal 8.5x11 paper. I've done this for my sailing area using two-sided printing and stapled them into a book form. They're very nice to have around for planning and reference:

NOAA BookletCharts for Great Lakes

Note that 14961 covers all of Lake Superior, and there are numerous others giving more detail on sections of the lake.
12-17-2011 07:12 PM
chef2sail Well said Jeff

Dave
12-17-2011 06:46 PM
smurphny
Quote:
Originally Posted by Lake Superior Sailor View Post
Thanks ! anyway it's all about the thought,-- Dale
I'm sure you must know this already but just in case....NOAA has all US charts available, downloadable for free online. They are compatible with most nav. software or can be printed out. RNC Downloads

By the way, well said Jeff.
12-17-2011 06:40 PM
UncleJim Well said Jeff.
As Caribbean 2012 has had his say I won't touch on his points or the finical status, or lack thereof, of K-H. The underling problem that customers have had with K-H and other lofts or retailers like them is that while they were good at what they did, in the case of said loft...make sails. They did not have a professional to do their web store. Just because you can cook doesn't mean you can run a restaurant. Just because you can make sails doesn't mean you can sell them on the web.

I've had good and bad experiences buying from K-H. The bad I just used their web page. No confirmation email, no receipt and a delay in shipping. When I picked up the phone and placed a call to order something, a different story completely. From reading others post here and else wear I'm sure your mileage may vary. Point is from a customers viewpoint, be sure of web page is secure (HTTPS) and that it looks like a professional setup. For the store owners become a professional or hire a professional.
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