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  Topic Review (Newest First)
02-09-2017 08:14 AM
luckandstuff
Re: FX sails?

I'm still working on getting resolution, but thanks for the replies. I'm going to post also on Yelp about their poor service. We might as well try to save some other people the aggravation. Other than small claims court I don't know what else we can do and unfortunately I'm in Boston area and FX is in S. Carolina. Yes, I'll follow up all phone contacts ( if I ever can get someone on the phone ) with an email.
02-08-2017 11:35 PM
twoshoes
Re: FX sails?

Wow. Looks like my bad experience with FX wasn't a rare case, so I guess I'll pile on.

I ordered a new main from them last spring, and not being confident of my measuring abilities nor ability to describe options properly, I elected to ship my old sail to them with the express instructions to, "Just make one exactly like it". Received new sail well past the promised date, with round slugs rather than flat slides that were required for my mast. Their response was that they used the same hardware that all the other Cal sails use. Apparently spending the extra money to ship them my old sail with the intention of them just duplicating it so that something like this did NOT happen was a waste of time and money.

Their solution was to ship me slides and stainless steel shackles leaving me with the responsibility of cutting all the nylon webbing off that was securing the slugs and installing the new hardware myself. New problem however, was the shackles they sent me were too short and I couldn't fit both the grommet and the slide in them.

Communication was horrible throughout this whole process, with phone calls not returned and emails taking several days to be responded to.
02-08-2017 09:19 PM
sailingfool
Re: FX sails?

They screwed up on a new main for my former 36', making the foot six inches short and never stepped up to fixing it. Send an email after each phone call, and don't use them again.
02-08-2017 10:44 AM
luckandstuff
Re: FX sails?

I realize this is an old thread but my recent experience has not been good. We ordered a Mariner 19 sail in May 2016, received the WRONG sail in Sept 2016 ( slower delivery than was promised ). Sent it back in Oct 2016 and we are still fussing with them. They guarantee their product, and are not returning phone calls although they did say in the late fall they would replace the sail with the correct.
To date we do not have a sail or our money back, over $ 500.00 !
03-28-2012 09:13 PM
SlowButSteady
Re: FX sails?

Quote:
Originally Posted by sailingfool View Post
...

PS - your first time post is to pat a sailmaker on the back?
His YouTube post also makes a point of saying that they're FX sails. It does make one a bit suspicious, no?
03-28-2012 09:09 PM
SlowButSteady
Re: FX sails?

I got a quote the other day for a new mainsail for my boat from the local Doyle loft (Costa Mesa, CA). It was almost exactly the same price as the FX online quote thingy gave me.
03-28-2012 08:46 PM
PaulinVictoria
Re: FX sails?

I'd love to get sails from a local loft, I just find it very difficult to justify the almost 100% premium for doing so.
03-28-2012 07:59 PM
blt2ski
Re: FX sails?

Quote:
Originally Posted by mortyd View Post
so, if we all buy or sails on line or in the mail, there will come day when a small damage in a sail will require shipping it to china since local sail lofts will be long gone. not everything is dollars and cents. the people in local sail lofts also keep your business going.
Even some of the BIG lofts are building sails if you will in china. Some even in the same loft per say, but with there speced material vs another lofts speced material.

Local lofts last I checked will work on ANYONES sails, not just there own. I've had my North sail fixed at a local independent, and my Ullman sails were fixed at the same independent on warranty, as the seattle branchs loft is in S Cal, so easier to do here!

I do admit, it does seem better to work with a local rep vs over the phone....... But a local did get some FX sails, and was happy, as was another that is sailing in Mexico, with some Crusing direct sails, which was norths online sales line for whiles with older material vs what you could get in the local loft ordered.

Marty
03-28-2012 12:56 PM
sailingfool
Re: FX sails?

Quote:
Originally Posted by SimonV View Post
...
Sailingfool: Do tell more about your problem?
Search for threads on FX...
03-28-2012 11:09 AM
mortyd
Re: FX sails?

so, if we all buy or sails on line or in the mail, there will come day when a small damage in a sail will require shipping it to china since local sail lofts will be long gone. not everything is dollars and cents. the people in local sail lofts also keep your business going.
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