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Go Back   SailNet Community > On Board > Boat Review and Purchase Forum > A word of warning about an Annapolis broker
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Topic Review (Newest First)
10-17-2006 11:17 PM
Faster Probably right on both counts, CB!
10-17-2006 02:51 PM
CBinRI
Quote:
Originally Posted by Faster
Digital Dave - suggest you check the dates of the posts you respond to - this was 5 years old!!
Maybe he hasn't found one yet? But I'm sure the broker is thrilled he revived it.
10-16-2006 03:18 PM
Faster Digital Dave - suggest you check the dates of the posts you respond to - this was 5 years old!!
10-16-2006 03:10 PM
digitaldave Hello "ursu"
I thought you might be interested in my recently restored 1980 Tayana 37.
Here's the link:
http://www.yachtworld.com/core/listi...g_id=4344&url=

Dave Freeman in Potomac MD
01-12-2001 11:23 AM
samples
A word of warning about an Annapolis broker

Sailors have a well earned reputation for being difficult customers. However they are the customer. As a consultant to sales people I remind sales(persons) that the customer may be irrational but they are the customer. I would assume that an experienced broker would be familiar with the many idiocyncracies of them. Since many sailors tend to live inland and try to squeeze in looking with business trips, frequently looking involes weekends and evenings with expectations that far exceed the time. In this case the customer was clear on what he wanted, and Jill was clear on her inability to match it perfectly and gave resonable alternatives. It would appear that even though the customer wanted to see the alternative boats, Jill either did not feel that he was a motivated buyer, or did not have a working arrangement with other sales people. In either case both parties lost. Hopefully we can all learn from this situation.
As customers we must respect the challenge that the broker faces in trying to set up showings.
As a broker, please don''t set expectations that you are unwilling to execute. Don''t expect a customer to conform to your schedule.
This appears to have occurred during the holiday season, over a weekend, with a limited number of boats that qualified. In the consulting field we call this a planeed disaster. Both parties share the blame.

01-04-2001 06:25 AM
hamiam
A word of warning about an Annapolis broker

John:

First of all, you have nothing to apologize for. Jill, in her response to your first posting, basically admitted that she fell down on you. Having "over 25 years+" as a "yacht broker and dealer" she really should have exercised both better judgement and a higher level of professionalism in her dealings with you. She then filled the rest of her response with pollyanna notions and broker rhetoric. Once upon a time, long before the days of the internet and boat buying sites such as this one, yachtworld, and BUC, a broker was an absolute necessity. Now, I would argue that most sailors have a vast number of resources available to them to aid in their search for a boat. The greatest of these is, of course, the internet. In addition to being able to view actual boats for sale, one is able to gather additional quantitative information and, most importantly, get opinions from owners and such. The brokers role is now limited at best in most cases as the buyer is much more educated about the general choices available and the actual boats for sale in the market. In any case, John, I think that your only mistake was not to call other brokers in the area on that Thursday. Good luck in your search.











01-03-2001 10:35 AM
ursu
A word of warning about an Annapolis broker

I would happily apoligize or recant anything I posted if there was anything untrue in it. There are some ommisions or glazing over the facts in your response. Their was no "pulling a rabbit out of your hat" requested. In my initial contact with Jill she informed me that the Tayana 37 PH was sold and asked if I would be interested in viewing other boats. My response was yes and we discussed the Corbin and the Fisher that day. I told her that I would indeed be interested in viewing both boats. Yes in fact I was doing more on my visit than just looking at boats. Travel out of state is an expensive process and I want to maximize my time. I was apalled at the lack of preperation. I am a professional sales person and have often arranged for customers to visit showrooms out of state sometimes without my being there. I have always felt it was my job and why I get paid to make shure my customer is taken care of. Jill should have known that the Fisher was in a yard that was locked on Sat. & Sun. These were the possible day I stated for a visit from the initial contact. Being candid with me about her ability to have someone else help me even a week prior to my arrival would have allowed me to salvage my time. Letting me know on Sat. before a Sun arrival rather limited my options. This would have been a minor annoyance had I been a local and just reschedaled for another day. Unfortunatly living in Kansas City a return visit will cost me hundreds of dollars adding to an already expensive process. I frequently steer my customers to my competitors for various reasons. It is that trust gained from truly trying to solve their needs that brings me loyal customers. I would have had nothing but praises for Jill if she had simply stated that could not accomidate my needs and reccomended someone else. There is no question in my mind that a good broker can be worth their commisson. I believe I have a right to expect top rate service in return for that commission. I have had recomendations from others from this post about brokers that others have been very happy with. Word of mouth as usual is the best advertisment.

John Reynolds
KC, MO
01-03-2001 06:16 AM
slebowitz
A word of warning about an Annapolis broker

My colleague, Jill Griffin, the broker Mr. Reynolds referred to, asked me to post the following reply that she wrote:

Re: URSU warning about Annapolis Yacht Broker
A Response!

Libel and/or the harm done by irresponsible posting of unjust/unfair/defamatory information on the Internet is one of the more difficult issues users have to deal with.

In responding to John Reynolds gripe list and warning about “an Annapolis Broker” I ask that you don’t throw the baby out with the bathwater! Buying a boat should be an enjoyable experience and brokers can play a crucial role in assuring a boat buyer a happy outcome to his boat hunt. Prospective boat buyers should not be discouraged from using a yacht broker. As the broker criticized by Mr. Reynolds I want to bring some perspective to his comments and also defend the proper use of a yacht broker.

1. First, I did let Mr. Reynolds down the weekend before Christmas. However, it would appear Mr. Reynolds was not specifically traveling to Annapolis to look for a boat, but rather squeezing in some “boat inspections” during a weekend trip to Philadelphia. People often do! Although Mr. Reynolds indicated he had a weekend available, he was unable to meet with me, the broker, on Saturday when I was free and willing but only on the Sunday afternoon it turned out. I told him I was having a Christmas Party that Sunday for 50+ people and couldn’t show boats – only if he were prepared to be available early in the morning on Sunday could I consider it– he was not.

2. Yes, I was unprofessional! I was unprofessional in the manner in which I tried to accommodate Mr. Reynolds. I should not have agreed to get him on board two of the boats I was representing, without a broker being present. This action is not, in my opinion, either professional or responsible, I have very rarely resorted to it in the over 25 years + that I have been a yacht broker and dealer and, believe me, I shall never again, regardless of the circumstances.

3. The boat Mr. Reynolds supposedly wanted to see was sold in the week prior to Mr. Reynolds visit and was removed by her new owner who took advantage of a weather window to sail away 3 days before Mr. Reynolds arrival.

4. What can a boat buyer learn from Mr. Reynolds experience?

* If you want help finding the boat you want to buy, select a yacht broker that has product knowledge in the area of your interest and be prepared to interview several brokers before selecting the broker you want to represent you.
* If you are looking for a productive relationship with the person who is going to locate the boat you want to buy, know that a first appointment during the Christmas holidays doesn’t often work for either of you ….. So be prepared!
* Be open and candid with your broker about your needs – a yacht broker is only as good as the information you give him/her. Be willing to sit down with your broker and give him the time he/she needs to properly service your interests.
* Be flexible in your schedule. A yacht broker has his client’s interests uppermost but he/she can’t pull boats out of a hat and if boats are sold days before you come to look at them be prepared to accept the disappointment. Be prepared to travel to where the boats you want to see are located.
* Be reasonable. You get what you give! Yacht brokers often work seven days a week trying to accommodate their clients but they also have a life away from work especially family commitments around such a major holiday as Christmas and New Year’s – if your broker can’t match your schedule, either ask for a recommendation of another broker, find another broker yourself or adjust your schedule.
* Follow your broker’s directions. You hired your broker because of his knowledge and competence so you can’t complain about the outcome if you fail to do what he/she suggests.

5. Yacht brokers can do an excellent job for their clients, in locating product, in fitting boat and client, ensuring fair and equitable treatment at every step and, in general, smoothing the rocky path on your journey to happy boat ownership and subsequent years of pleasure.
Remember to treat your broker well and you will enjoy every benefit you deserve.

Jill Griffin (jill@wagnerstevens.com)
01-01-2001 11:04 AM
ursu
A word of warning about an Annapolis broker

I hate to use this format as a gripe list but I want others to have fair warning.

I recently planned a trip to the east coast to look for a livaboard sailboat amoung other things. I contacted Jill Griffin @ Wagner - Stevens Yachts in Annapolis to set up an inspection of a few boats. I told her I wanted to look at Tayana 37''s among others. She said she would see what she could find. She came up with a Fisher 37, and a Corbin 39 as I had expressed intrest in a PH Tayana 37 they had listed. I also asked to see a conventional TY 37 as well. She told me she couldn''t come up with any reg TY 37''s so I was going to view the fisher and Corbin. I told her a little over two weeks out about when I was coming. After not hearing from her about plans I called again the Mon. before I was to leave and veiw boats on Sun. She finally responded on Thur. with the news that it would be inconvient for her to show me boats on Sun. as she was throwing a X-mas party. I asked her to arrange for someone else. Sat. she informed me that no one else cold show me boats but she could have instructions on where to see the boats and keys to the boatsat her office. On arrival the gentleman in the ofice told me the instructions were taped near the front door. Following the poor instructions to see the Corbin at the marina I couldn''t tell if the boat was in the water on on the hard. After calling her office and having instructions relayed to me through the office. (She didn''t even have th courtesy to call me directly on my cell phone.) I found the Corbin. Next I was off on an approx. 12 mi. drive to find the Fisher. Upon arrival at the yard I could see the Fisher resting on it''s cradle behind a locked gate with a large sign reading No Trespassing closed Sat. and Sundays. The fence was broken a one point so I could have sneaked in but alas no ladder to get on deck. I was Pissed to say the least at this point. I called the office. Again a relay of calls with no solution. I was pretty uncomfortable wandering around a closed yard with with what represented huge sums of peoples money anacompanied. I had little encouragement from Jills'' written instructions she wrote to not use her name if anyone was to ask any questions about why I was on these boats without a broker.

I felt I gave ample warning to set these viewings up. Had I been informed of any difficulty far enough in advance I would have found someone else to work with. I simply want to pass my experience along in order to spare some one else misfortune and expense.

John Reynolds

 
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