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Go Back   SailNet Community > General Interest > General Discussion (sailing related) > Sailcare running up the tab?
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Thread: Sailcare running up the tab? Reply to Thread
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Topic Review (Newest First)
11-16-2012 03:31 PM
TakeFive
Re: Sailcare running up the tab?

Quote:
Originally Posted by chucklesR View Post
Have you ever left Jiffy Lube paying only for a 19.99 oil change?
Actually, I NEVER get any of the extra services at those places. I can replace my own air filter, thank you. And the thing they do where they put the transmission fluid on the paper towel is a total scare tactic and scam. So it's out of character for me to get those extra services. But, of course, this time we're talking about my boat, and that's my weakness. So you can see my decision in the previous post.
11-16-2012 03:25 PM
TakeFive
Re: Sailcare running up the tab?

FWIW, I called Sailcare today and told them to go ahead and do all the work they recommended. While $88 is a lot of money to me, it's better to make sure the logo/numbers are permanently attached before doing the cleaning. It just wasn't worth the potential aggravation of risking completely losing or tearing them. This is a one-time cost that will eliminate any need to reattach them now or in the future, so my feeling was just do it.

The other "extras" that were quoted were some localized mending and resetting the bolt rope, which had shrunken from moisture exposure. This latter item will actually improve sail shape somewhat, though it obviously does not undo the stretching of the fabric. However, the sail is in good overall shape and worth putting some money into to prolong its life.

With my refurbished mainsail and the new headsail that I bought from Doyle 2 years ago (which just "broke in" to a nice foil shape this year), I should be good to go for the next several years, by which time I may be looking for another boat.
11-15-2012 08:39 PM
TakeFive
Re: Sailcare running up the tab?

Quote:
Originally Posted by bljones View Post
I understand exactly where Sailcare is coming from with the add-ons.
Clean a sail and send it back with peeling numbers- customer is now unhappy.
Clean a sail and send it back with the same failing stitching as it had when it came in- customer is unhappy.

Mention to the customer AFTER he receives his sail and he calls in to express his dissatisfaction that you could have fixed the numbers and the stitching, and the customer says, "why didn't you tell me you could do that/ the sail needed that/ that could happen? I would have paid for it!"

From a customer service standpoint the vendor is in a "damned if you do, damned if you don't," situation. But at least if you tell the customer what his sail needs to come back to him in the best possible condition, prior to starting work, then the customer has the choice of opting for the $100 and understanding the possible outcomes, or opting for the work recommended.
Yes, that is exactly the situation, and I fully understand his desire to take the most conservative approach to ensure that I come away fully satisfied. The pain of an additional $88 would go away much faster than the dissatisfaction of losing a logo or a number.

He's explained that to me very clearly, and it's up to me to decide whether to take the risk and save $88. My numbers and logo are at least 95% adhered - just a little loss around the edges. If everything stays on and doesn't get torn, I can easily reglue them. The risk is if something comes off completely and gets lost or ripped.

So at this point, the most valuable advice I could get would be from someone who got the Sailcare treatment and opted against having the stitching done. How well did your numbers make it through their process?
11-15-2012 08:36 PM
Cruiser2B
Re: Sailcare running up the tab?

Quote:
Originally Posted by chef2sail View Post
Dont get it done and hand stitch the numbers and letters of you see they need to be done. Thats not hard to do even without a machine.
I suggest you glue the letters and numbers if you do not have the correct tools for sewing a sail. I redid a seem on my genoa by hand and ended up with blisters. That darcon is some tough stuff.
11-15-2012 08:15 PM
svHyLyte
Re: Sailcare running up the tab?

Quote:
Originally Posted by hellosailor View Post
Their estimate should have appraise you of any likely collateral damage. They know damn well that sails have sail numbers on them, and if those are likely to come off an old sail, they should mention that up front.

I'd tell 'em to clean it like the said, and if they damage the sail numbers, they can glue them back on. Same as any car wash that damages my car, that's their problem, especially when they don't warn me.

How else did $188 become $350?
I hate to disagree vis-a-vis sail numbers, logo's et al, but at least here we often see boats sailing with unmarked sails, particularly if they are replacement sails for original equipment and the owners are not racers. Of the 40+ sail boats in our little 55 slip marina, I suspect less than half have marked sails. N'any case, re-gluing or even hand sewing isn't a big deal. I've redone ours a couple of times as the sun here (southwest Florida) can really eat up glued markings.

FWIW...
11-15-2012 08:14 PM
bigdogandy
Re: Sailcare running up the tab?

I had the sails on my boat cleaned and repaired at Sailcare a few months ago and I had a great experience all around....the repair work they did was good quality and about the same cost as a quote I had gotten from a local loft, and the cleaned and resined sails perform incredibly well - I think they hold their shape better now but that might just be my imagination. Once the Sailcare folks got the sails they sent me a quote that detailed out the repairs that they recommended, which were in line with what I had expected. The sails are over 10 years old and had gotten dingy and rust stained....today they look like brand new.

I have no connection to Sailcare other than being a satisfied customer, but all in all I think I got good value out of their service. Five years from now I'll look for someone to build me a new set of sails, but in the meantime I'm enjoying flying some crisp white canvas for a change!
11-15-2012 08:01 PM
bljones
Re: Sailcare running up the tab?

I understand exactly where Sailcare is coming from with the add-ons.
Clean a sail and send it back with peeling numbers- customer is now unhappy.
Clean a sail and send it back with the same failing stitching as it had when it came in- customer is unhappy.

Mention to the customer AFTER he receives his sail and he calls in to express his dissatisfaction that you could have fixed the numbers and the stitching, and the customer says, "why didn't you tell me you could do that/ the sail needed that/ that could happen? I would have paid for it!"

From a customer service standpoint the vendor is in a "damned if you do, damned if you don't," situation. But at least if you tell the customer what his sail needs to come back to him in the best possible condition, prior to starting work, then the customer has the choice of opting for the $100 and understanding the possible outcomes, or opting for the work recommended.
11-15-2012 07:58 PM
JimMcGee
Re: Sailcare running up the tab?

Rick,
I've always used Moorhouse Sailmakers in Lumberton, NJ. Every other season I get the sails cleaned and repaired. The cleaning is $99 and the minor repairs/re-stitching usually come in around $25-$35.

Skip sold the business last year but I'm told the woman who did most of his work is still there so I'm going to give them a try.

So there are local options if you're not happy with Sailcare's work.

Jim
11-15-2012 07:42 PM
hellosailor
Re: Sailcare running up the tab?

Their estimate should have appraise you of any likely collateral damage. They know damn well that sails have sail numbers on them, and if those are likely to come off an old sail, they should mention that up front.

I'd tell 'em to clean it like the said, and if they damage the sail numbers, they can glue them back on. Same as any car wash that damages my car, that's their problem, especially when they don't warn me.

How else did $188 become $350?
11-15-2012 07:08 PM
chef2sail
Re: Sailcare running up the tab?

Dont get it done and hand stitch the numbers and letters of you see they need to be done. Thats not hard to do even without a machine.
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