I have occasionally read references, on this forum, to help received from the Pacific Seacraft Factory relating to various maintenance and/or refit issues. The refit manager, Thumper Brooks, is the usual contact mentioned.
Has anyone actually had refit/maintenance work done on their boat by the factory? If so, what are the reviews? The refit program is described in general terms on the factory's website and there is an interesting list of potential projects noted there. It sounds good... There is an inherent logic to it, after all. Comments? Experiences? Recommendations, or not? Cost comparisons?
We very seriously considered going the factory refit route with Jo Beth. We made the trip to Washington, NC, met with Thumper, Steve, Rita, and some of the crew folks there, and spent the better part of a Friday on site looking, talking, and planning. They are a fantastic bunch of people and are very dedicated to the boats.
In the refit program, the extent of the work and how much it all costs is pretty much up to you. They can do whatever you want and are agreeable to pay for. Our impression was that they prefer to do the refits on an open ended basis. We didn't approach our refit from that perspective. We wanted to work from an agreed upon budget, and with specific projects in mind. They were happy to accommodate us.
Also, we had a local yard, Hinckley Yacht Services, bid for the work. Transportation costs to the factory were going to take a big bite out of our monies, and I'd rather spend more on the boat than on moving the boat. That said, from the budgetary perspective, the factory and Hinckley were +/- 3% on 98% of our list. In the end, geographic proximity won out, and we're refitting at the Hinckley yard in Savannah.
One thing we are doing is buying a lot of the materials form the factory; things like new standing rigging and chainplates; water/holding tank lids; mast pulpits and dorade boxes; etc. If nothing else, we've been very happy working with Thumper and Steve on these materials acquisitions.
If you're seriously considering a refit, and can make the trip to Washington, it's very worthwhile. A refit is a major undertaking. The program isn't going to fit everyone's needs of course, but it's a good place to start.
Also, while you're in Washington, I highly recommend dinner at 'The Bank' for the prime rib. It was some of the best Lisa and I have had in a long time...