Poor 'none' Factory Response

[Sparrow409]

Rick,
I would prefer not to get overly specific without PSC/Saga being present in this forum. I really don't want to turn this into a one sided airing of any problems I might be having. I know that they monitor chat about their company and today I will send Allan a note that this discussion is occuring just to make sure. My intent in chiming in on this thread was to mention that we too were having a very dificult time getting the company's attention and generally let people know that a company's warranty is only as good as their ability or desire to honor it.
Bert

[RickBowman]

Bert,
I received a phone call from PSC a few days ago. You are correct about their monitoring chat. I did find an independent supplier in Florida for the cabinet latches that I have been searching for. The 2007 Sailboat Buyers Guide is the best $7 that I have spent in a long time. Pg 239 lists Cabin Components and Furnishings. The latches are being delivered.

The date today is 06Feb07. As an update to the above post. I have received the ordered latches from an independant supplier in Florida and will install them this week. I will not bother PSC with any further inquiries. My apologizes to this group for the needless long and drawn out progression of events concerning a few simple cabinet door hardware components that needed replacement. Its a mind numbing -7 F at the moment and sure glad that I chose heated indoor storage for Judy Ann. Spring is 6 weeks away!

[teejayevans]

Originally Posted by longwaterline

No more thant 10% of the purchase price should be paid before delivery of the vessel and if they insist on more money than the additional funds should be held in an escrow account and not released until delivery and a satisfactory inspection by a marine surveyor. That way you have plenty of leverage over the process. If your funds are needed to get the work done that would indicate the company is on a shaky footing and you would be best advised to have the boat built elsewhere.

That's not how it works, you pay for the hull layup (~20%), then you pay
for the options you selected, then the rest at closing. This is how PSC
does business anyway.
Tom
Cielo Azul

[teejayevans]

Originally Posted by RickBowman

Dave,
I Never had a boat built, but I have built homes. The stress in building homes for me was caused by sub contractors that didn't do what they agreed to or would cause a problem with other sub contractors that were trying to do their job. Firing a hot head is not my favorite thing to do especially when he has a hammer in his tool pouch. Why did I post all of this? Because I am curious what stress you are experiencing having a boat built for you?
Rick

I think it depends on the dealer as much as the builder. For my PSC it
a fairly easy process (compared to building 2 previous homes), not much
stress, except for writing the check ;-)
It wasn't perfect by any means, but then unlike building a home, you
don't have access to it every day.
Tom
Cielo Azul

[richnren]

My midship cleats showed up today, and they look great. The deck plan showing where to put them arrived a week or so ago.

I am only slightly surprised to learn that PSC is monitoring this forum. I got my callback from them the day after I posted about my frustration.

In any case, I have a superb boat and wish PSC nothing but success. I just hope that they have the resources to continue to serve their existing customer base as well as their new customers.

This is the second time I've ordered parts and, forum monitoring or not, the experience has been similar. I've had trouble getting a callback, but when I did get through, quality parts were made/sent promptly and at a fair price.

[klacko]

As the stainless steel supplier to Saga Yachts in Canada (from day 1), I would fully agree with the poor to no 'response'. In fact, most saga customers seem to have had similar dealings over the years as Sparrow.

I have been trying to reach PSC management for over a year, and received nothing but empty promises.