I'm Impressed - SailNet Community
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post #1 of 2 Old 04-30-2013 Thread Starter
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I'm Impressed

I bought my PSC 37 late last fall without even taking it out of the harbor.

Over the winter I emailed Thumper and told him I was going to replace the staysail the PO had removed, along with the stay and furler. I asked him for some dimensions, he countered with "Would you like me to put a kit together including a sail?" Hell yes, you guys built it, you know what it needs.

The staysail kit arrived a few weeks ago, been waiting for some snow to melt and weather to warm a bit. I've scheduled riggers to install the stay and furler (no riggers locally, club brings them up each spring) in mid May.

Yesterday I get an email from Thumper saying "call me, need to talk about the staysail kit". Uh oh!!

Talked to him this morning, he told me he had just made a kit up for a 1998 PSC 37 and had run into a problem with the toggle not fitting the deck hardware, a longer toggle was needed. He had already sent a new toggle to me "just in case" I ran into the same issue.

Wow, now that is customer service!!!!

Dale

S/V Elnora
Pacific Seacraft "Crealock" 37 #312

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post #2 of 2 Old 04-30-2013
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Re: I'm Impressed

Indeed.. nice to hear!

Ron

1984 Fast/Nicholson 345 "FastForward"

".. there is much you could do at sea with common sense.. and very little you could do without it.."
Capt G E Ericson (from "The Cruel Sea" by Nicholas Monsarrat)
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