Avaricious parasites, Riviera Beach Marina - SailNet Community
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post #1 of 41 Old 04-08-2018 Thread Starter
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Avaricious parasites, Riviera Beach Marina

Riviera Beach Marina Charged our Credit Card $2816.51 for Five Nights !

April 20, 2018. On our way home to Ontario from the Bahamas we sustained significant damage as we were dangerously waked in the Lake Worth inlet by a 60’ sportfisher. We limped our way to anchor and called Riviera Beach Marina to try and get a slip as we desperately needed help with repairs. They told us we could have a slip in about four days and asked for a credit card to secure it. We stayed at anchor for four days til’ we could get a slip and begin the search for help and parts.

We informed the marina that we did not know how long we’d need the slip as we didn’t know how long repairs would take but that we’d book for a month and adjust later. They immediately billed our credit card for $2,568US and the following day another $248.51 ! This is four days before we even got there !

JAS Marine helped us get parts and repairs in an amazing 5 days. We checked out of Riviera Beach after only 5 nights and asked them to adjust our bill to the credit back the months payment and charge us the daily rate for the five days and return our $1,284 US security deposit. They responded that we’ll get our security deposit back in 2-3 weeks and told us there would be no credit for the month they charged us for. We obviously complained and were told by Harbour Master “Lee”, “that’s the way it is”.

These avaricious people take advantage of people in distress.
They charged our credit card $1,532.51 US for a five night stay and we still don’t have our $1,284 security deposit back.

Give these people a credit card at your own peril.

The hysterical laughter you hear as you drive a way in your"new" boat ..... is the seller.
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post #2 of 41 Old 04-08-2018
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Re: Avaricious parasites, Riviera Beach Marina

Wow, hearing this story, at first thought I guessed you were screwed by a Mexican marina. Being a US based company you might have ways to redress this.

Call the credit card company and contest the charges.

Post a review on Active Captain, Google Reviews and anywhere else you can to spread the word.

If you lived nearby you could take the Lee to small claims court. It is likely not worth their time to show up to court and you would automatically win if they don't.

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post #3 of 41 Old 04-08-2018
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Re: Avaricious parasites, Riviera Beach Marina

Dang... you was robbed! I would contest the charges with your cc company. There is no cost or risk in that for you.
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post #4 of 41 Old 04-08-2018
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Re: Avaricious parasites, Riviera Beach Marina

How disappointing. Sounds like highway robbery BP.

I’ve always found most boaters and marine service operators to be kind and generous, especially in your kind of situations. I’ve had two marinas give me slips for free (both for nearly a week) while I was dealing with engine problems. This one sounds more like extortion.

It looks like there’s a lot of competition in the area, so hopefully if the word gets out about how they treat transients in trouble, they’ll be forced to change their ways. You should post a review on Active Captain and Waterway Guide.
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post #5 of 41 Old 04-08-2018
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Re: Avaricious parasites, Riviera Beach Marina

I'll second calling your credit card company and disputing the charges.

Did you post in another thread what happened with the boat wake and what damages you sustained?

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Re: Avaricious parasites, Riviera Beach Marina

I also would be calling my credit card company.

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post #7 of 41 Old 04-09-2018 Thread Starter
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Re: Avaricious parasites, Riviera Beach Marina

Sorry guys. Error in my first post says "April 20th" Should read "March 20th"

The hysterical laughter you hear as you drive a way in your"new" boat ..... is the seller.
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post #8 of 41 Old 04-10-2018
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Re: Avaricious parasites, Riviera Beach Marina

Sounds to me like you rented a slip for a month, regardless of what you intended to do.

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post #9 of 41 Old 04-10-2018
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Re: Avaricious parasites, Riviera Beach Marina

As an American Citizen I apologize for the bad manners of my countrymen on both accounts. I have experienced being badly waked by arrogant “sport” fishermen. I’ve been lucky enough to not sustain damage or personal injury.

Perhaps a second approach to redress, if you could identify the culprit, would be to put an insurance claim against the bugger who wakes you. Although he is probably a lawyer himself.

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post #10 of 41 Old 04-10-2018
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Re: Avaricious parasites, Riviera Beach Marina

ActiveCaptain has 63 reviews of Riviera Beach City Marina 3 out of 5 stars. The most recent review reads:

Quote:
Four Stars - great docks, helpful dock hands, 2018-02-05
Captain: Capt. Steve And Lynne, St. Augustine FL (1220)

Well appointed docks with friendly, knowledgeable staff to get you into your slip. Nice fuel dock. Great restaurant on site. We ate there twice this visit and twice on our last stay. Only 4 stars because the laundry, showers and bathrooms need a facelift. Some of each were out of order too.
Esprit, Capt. Steve and Lynne

Management response:
Dear Capt. Steve and Lynne,
Thank you so much for the positive comments regarding your stay at Riviera Beach City Marina. We\'re so glad you enjoyed the on-site restaurant \"Rafiki Tiki\" and wanted to let you know that we just installed brand new washers and dryers. Hope to see you again soon!

Regarding the wake that caused your damage; Any damage that can be attributed to the 60-foot sportfisher is their responsibility. You did file a report with the coast guard - right? It seems that you have a case against the operator of that vessel.


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