I have lots of Perko stuff on my boat. Recently I had an on/off battery switch go bad after 3 years. It was not a financial issue, the thing costs about $40, but it was inconvenient and perplexing as to why it would fail so soon. All it controls is the power to a V-Berth battery that runs a deck washdown pump, and the switch is rated for >300 amps.
Anyway, at the urging of an electrician friend I boxed it up and returned it to Perko for analysis. I kind of was expecting they would thank me and possibly replace the failed switch - after all it was a $40 part and I had gone to the trouble and expense of returning it to them. I received no reply, and then 2 months later they returned the failed part with a one line letter from "Gail Mally - Inside Sails."
Dear Mr. XXXX:
I am returning the switch as-is. The switch was overloaded and melted the terminal
Gail Mally-Inside Sales Department
I was shocked. I hadn't asked for a free replacement, in fact I had already bought a new one, but I expected more from their customer service than a "blame the customer" one line reply.
I will keep my Perko strainers and lights, and I'll keep the replacement on Perko off switch I bought to replace the one that failed, but when it is time to replace these items in the future I will definitely choose a competitor (Groco, Blue Sea, Marinco, etc.)
I just wanted to see if anyone else has had this kind of experience, and report on my customer service dissatisfaction with Perko. Please, no electrical advice needed. I can think of 100 reasons a switch might fail prematurely. That is not the point. This is just poor customer service by a marine company.