Originally Posted by MastUndSchotbruch
Well, given the (absence of) response, there does not seem to be an epidemic of false alarms. Perhaps Barry is right and I got an outlier. Hopefully the replacement will work flawlessly.
I certainly will come back here and update everybody.
It''s been a while and I promised an update. So, here we go.
Much has happened since the last post. When Standard Horizon hooked up my radio in their office (apparently not too far away from L.A. harbor), theh found a few instances of false alarms but nowhere close to as many as I did.
After some hemming and hawing they sent me a replacement radio some time in April. It turned out it did not have the wires for AIS! It was apparently an older version that they had lying around. Took a bit of back and forth until that was resolved.
So, another radio was sent to me, this time with all wires in place. Unfortunately, the problem exists unchanged, tons of false alarms (typically a ship something like 10 miles away, with a speed of 5 knots, CPA set to one mile, and the radio then computes that TCPA is 3 seconds or so).
At this point, SH seems to think it is some incompatibility between my AIS box (Vespermarine XB8000) and the radio. I sent them a bunch of files with captured NEMA messages and am waiting for what they find.
It is really too bad, this configuration is absolutely perfect for what I need, except that it does not work. I also have to say that I am disappointed with customer support at Standard Horizon. They are friendly but everything takes forever
! I documented the problem first in early December 2014, with photos and videos clearly showing the problem and it is STILL not resolved. Some of the elapsed time was not their fault since because of the long winter here I could not do some of the tests until they asked me to perform until end of February but come on, we are nearly in August!
For example: All their shipping is by ground (cheap). When I returned the radio they had sent me by their mistake (missing wire), I sent it by priority mail (on my dime, as I had done for the first radio) but they shipped ground . They would not send the replacement until the other one had arrived, even though I offered to pay them full retail for the radio and have them reimburse me when the shipment arrived.
I could go on with similar stories, it is just like pulling teeth. I thought they would have some interest if a serious (and safety-relevant) problem is discovered in one of their flagship radios but that does not seem to be the case.
I will let everybody know how this develops.