Join Date: Feb 2010
Location: Narragansett Bay
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Re: flexofold review propeller
Crappy situation. Sounds like you may have far exceeded their return policy dates. You've not said exactly how long the prop was installed and in the water. There is a valid argument that a deal is a deal. However, given the situation, FOF should stand up and make this right. They did make a mistake, so standing on their return policy sounds like a low level, clerk, by the book, decision to me. Try to get to someone further up the food chain. DO NOT HANDLE THIS BY EMAIL.
Perhaps it will cost them more to accept a return a few months later, rather than weeks (or was this even longer?). This return is due to their error, not the customer's satisfaction. I'm guessing there is an amount of time they can accept having had them installed and still put them back in inventory, while yours may be considered scrap by now. Perhaps offer to meet half way and accept some of the responsibility.
If you're getting no satisfaction and your story is exactly as you say, I would suggest to FOF that you plan to document your experience on social media. You haven't technically documented anything, so this has to be a threat that you can actually back up. Written invoices, estimates, boat specs, pictures, etc, etc, so show their mistake. Let them know where you plan to do that, so they can defend themselves. If they realize there is no defense, they'll make good. If there is still more to their point of view than we know, this won't be effective. Good luck.
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In the harsh marine environment, something is always in need of repair. Margaritas fix everything.