Join Date: May 2011
Location: Key Largo
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I was looking for parts for my mast on my 75 Tartan 30. Just by chance I contacted Tartan in Ohio to see if they could point me in the right direction. I thought they did when they told me Rig Rite in Rhode Island stocks parts for spars and rigging. So I went to there Website (rigrite.com) and thought I hit jackpot! They showed all kinds of parts for older boats as well as new ones. I searched there website to find the mast and components I needed. All was too good to be true. Then I called them. They said they even had the parts in stock!! A week later I recieved the parts I ordered, well turns out they were nott he correct part (hinged sailgate) . Either miss marked or just sent the wrong part. So I contacted them. They said I have the right parts, So I explained its not the same as whats on my boat. So I sent the part back with pictures on my mast and even sent them my old sailgate. Figured this was a no brainer. They could look at my part walk over to the shelves and see what one matches my part. This proved to me to much for them to handle. The weeks turned into month and still no answer. Evertime I call they tell me " No haven't had a chance to figure it out yet" I ask them when they could get to it and they say " Don't KNow" They have one of those elaberate phone system, you know, press 1 for this, 2 for that, then 1 again to this. They person that answers is alway the same person, Sales, Customer service, Tech help, Order staus, ect. Its always the same lady with a smart ass attitude. So today I finally had enough, I called them again and asked for my parts back and the part I originally ordered, Figured its not a perfect fit but I can grind and modify it to work. When I called them she then acted like I have never talked with her, or maybe she has forgot about the weekly emails and weekly calls that I have had with them. Then she said she was going to charge me a 20% restocking fee since I am exchangeing the part! I'm not exchanging, just asking for the original part I ordered plus my parts I sent them. So then I ask to speed to a manager or owner, then she said the is the owner. I really have no idea how they stay in business. And its a shame that they have avalible all these parts but yet have no interest in getting the correct parts to the customer. I Have never had such a bad experience with purchasing anything. The owner has such a smugg
F-off attitude I truely dont know why they are in business. I would even understand a bad day, but I have called them atleast 6 times and always get the same attitude. I wish I was in a financial situation to purchase the company. What a great resource for the sailing community, but its in the wrong hands. So if you need a part, and if your Local to them in Rhode Island and can go and pick up the part there, that may be ok. But if you need to order them, beware. Unfortunetly I have not been able to find any other company that sells those parts.