Quote:
...... represents a failure in adequately assessing the level of risk associated with the customers who received payouts over the past couple of years.
I'm sure they would love to build in coverage on their balance sheet for these less common, but significant events. That would require larger premiums, over a longer period. The problem is, they will have a competitor that doesn't and will look like their premiums are better, because the 20% increase only comes every 5 or 10 years. In the meantime, they captured everyone else's clients with lower premiums.
Insurance is an interesting concept. At it's core, no one needs to profit. You just need a group of people that all agree to pay the entire groups losses each year. No premium payments, no profit, just shared loss. The Amish do this. I also know of a uber high end club that does this. No dues, the members just get a bill for their portion of the clubs costs.
When you change the deal from sharing all losses, large and small, to paying a fixed premium and the insurance company has to take all the risk that it's sufficient, you change the game entirely. Yes, they try to recover their big losses, after the fact, but as you can see from the OP, that far from assured, as clients move. Indeed, it doesn't take a hurricane, some insurance companies take the hit uniquely, due to a local loss. Therefore, can't raise their rates because their competitors are still whole and have more competitive premiums.