Join Date: Feb 2000
Location: Annapolis, Md
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Re: A general question on expectations from Yanmar parts dealers.
I really don't understand why these shops are giving you a push back. The parts guy should be willing to help you find the part number. It is helpful if you have the serial number for your engine since that makes their search easier, and its easier if you can precisely describe the part that you are looking for.
I will note that my boats has a Yanmar 3GM 30 and that I have not had anything like your experience. In fact my experience has been just the opposite. I did buy an engine manual for my engine when I bought my boat and it has exploded engine diagrams with all of the then current parts numbers.
When I need a part, I usually come in with a part number, the manufacturer's descriptive name and the serial number for my engine. Invariably. the local shop looks up my engine's serial number (some parts are were changed throughout the production run), checks the accuracy of my parts number, shows me a picture on the monitor and then gets the part out of stock. I know that on at least one occasion I gave them the wrong part number for my raw water pump impeller and gasket so it was good that they checked.
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Curmudgeon at Large- and rhinestone in the rough, sailing my Farr 11.6 on the Chesapeake Bay