Join Date: Jan 2001
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Re: A general question on expectations from Yanmar parts dealers.
Yanmar and Yamaha are THE most protected dealerships out there. If you're in the Caribbean and want parts, you have to go stand in front of someone, or have family do it Stateside, and ship it down. I bought several Yanmar engines for sailboats several years ago (Pearson 10M, Bristol 35, etc.) and did my own install. HOWEVER, with dealer protection, I was expected to pay close to 45% more for the engines by going to the local dealer. No taxes, just markup because you're trapped. When Mastry or Mack Boring somehow shipped one down (can't remember which) from a Stateside dealer, it wound up in the local dealer's warehouse. They wanted their 45% additional profit. And it was completely paid for, including shipping. They wouldn't let me have it "because the owner was off-island and unavailable for the next week or so." I offered to drive my 3/4 ton GMC through the warehouse doors and get it, the manager relented and had the boys load it with a "ha ha you don't have a warranty, then." Well, sonofagun if I didn't get a full warranty from the Stateside dealer after I did the installation and sent him requested photos. Yanmar has a good product. So does Yamaha. But there is some serious gouging going on out there. Hmmm. What was it? Years ago. Filters? Something. Can't remember. Over $100.00 from the "local" dealer and $11.00 off the shelf at the dealer in Florida.