Those new fangled Mantus Anchors..Bought One...Why - Page 13 - SailNet Community
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post #121 of 135 Old 08-26-2016
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Re: Those new fangled Mantus Anchors..Bought One...Why

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Originally Posted by chef2sail View Post
Well its easy enough to read the warranties of Rocna and Manson. Both have LIFETIME warranties.
Most reputable anchor manufacturers offer a "lifetime" guarantee, but there are major differences.

Manson specifically exclude bent anchors. Bend your anchor because it is caught under a rock and you have no warranty

Rocna, Mantus and others will replace anchors at no charge if they are bent. A major advantage, as this is by far the most common damage. As I understand it, Rocna will normally ask you to send the bent anchor back to the nearest dealer at your expense (Rocna did not insist on this for the anchors made of defective steel, but normally I believe this is the case). This can be a significant cost.

Mantus do not require the bent parts to be shipped back, which is a significant advantage. They also don't charge any delivery costs for the replacements parts to be sent, although as far as I can see this is not stated in writing.

Spade has recently announced an extraordinary warranty. They will even cover corrosion on galvanised anchors. An amazing offer although there are some (reasonable) conditions.

The warranties offer by anchor manufacturers differ significantly, even if they all proclaim a "lifetime" warranty.

Formally noelex77, but I cannot access that account.

Last edited by Noelex; 08-26-2016 at 02:45 PM.
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post #122 of 135 Old 08-26-2016
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Re: Those new fangled Mantus Anchors..Bought One...Why

[QUOTE=Noelex;3631849]Most reputable anchor manufacturers offer a "lifetime" guarantee, but there are major differences.

Manson specifically exclude bent anchors. Bend your anchor and you have no warranty.

Rocna, Mantus and others will replace anchors at no charge if they are bent. A major advantage, as this is by far the most common damage. As I understand it, Rocna will normally ask you to send the bent anchor back to the nearest dealer. (Rocna did not insist on this for the anchors made of defective steel, but normally I believe this is the case). This can be a major expense.

Mantus do not require the bent parts to be shipped back, which is a significant advantage. They also don't seem to charge any delivery costs for the replacement parts, although as far as I can see this is not stated in writing.

Spade has recently announced an extraordinary warranty. They will even cover corrosion on galvanised anchors. An amazing offer.

The warranties offer by anchor manufacturers differ significantly, even if they all proclaim a "lifetime" warrant


The "nearest dealer" for ROCNA is a west marine usually, so unless you are in Fiji or the hinterlands is no big deal in the US or Canada so no big deal. You wont need to next day air mail it anywhere.

You can even send them a ppicture and take it to the nearest dealer. Id say that pretty good customer service and costs $0 in most cases.


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post #123 of 135 Old 08-26-2016
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Re: Those new fangled Mantus Anchors..Bought One...Why

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Originally Posted by chef2sail View Post
The "nearest dealer" for ROCNA is a west marine usually, so unless you are in Fiji or the hinterlands is no big deal in the US or Canada so no big deal. You wont need to next day air mail it anywhere.
In Panama, the Rocna dealer will drive to your boat and do the exchange. So outside the US/Canada doesn't necessarily mean out of luck.

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Re: Those new fangled Mantus Anchors..Bought One...Why

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Originally Posted by chef2sail View Post
The "nearest dealer" for ROCNA is a west marine usually, so unless you are in Fiji or the hinterlands is no big deal in the US or Canada so no big deal. You wont need to next day air mail it anywhere.

You can even send them a ppicture and take it to the nearest dealer. Id say that pretty good customer service and costs $0 in most cases.
I agree, as I pointed out, the Rocna warranty is still generous.

However, the Manson warrantee specifically excludes "deformation" despite offering a "lifetime guarantee" an important distinction that you did not make in your original post #120.

Quote:
Originally Posted by chef2sail View Post
Well its easy enough to read the warranties of Rocna and Manson. Both have LIFETIME warranties.
The devil is in the details.

Spade's new warranty covering both bent and even the inevitable corrosion of galvanised anchors is another level again.
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Last edited by Noelex; 08-26-2016 at 04:24 PM.
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post #125 of 135 Old 09-03-2016
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Re: Those new fangled Mantus Anchors..Bought One...Why

There are other details that should be made clear to the purchaser:

• Is the warranty for the original purchaser only? Ours isn't, you could have bought the anchor used on Craigslist, or eBay, or even found it on the bottom of the ocean. Our warranty covers all Fortress anchors, no matter from whom or when they were purchased.

• Does the customer have to provide a sales receipt, or proof of purchase, or have registered their purchase? We don't require any of it.

• What if the damage done is accidental and clearly the fault of the owner? We don't ask. We have had customers call us and admit that they ran their boat into a piling and damaged the anchor on the bow in the process, and we still cover it.

• Does the damaged anchor or part have to be sent back? We don't require it.

• Who pays for shipping & handling for the return of a new part or anchor? We require the customer to pay for this, but since our anchors are made out of an aluminum alloy and light, and we send them out via the US Postal Service, the cost is usually nominal.

Safe anchoring,
Brian

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post #126 of 135 Old 09-04-2016
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Thanks for your post Brian. While you obviously have a bias, your post did not bash your competition. Instead, you focused on good questions to raise about the purchase and support of any anchor.

I will disclose that I keep both a Rocna (on my bow) and a Fortress (on my stern). They were selected for different anchoring situations.

(I can't "like" your post from my phone.)
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post #127 of 135 Old 09-04-2016
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Re: Those new fangled Mantus Anchors..Bought One...Why

Recently Practical Sailor Magazine has removed its "Recommended" status from the Rocna brand of anchors due to apparent and repeated difficulties(filmed) in resetting when the fluke is caked with dense mud.
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Re: Those new fangled Mantus Anchors..Bought One...Why

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Recently Practical Sailor Magazine has removed its "Recommended" status from the Rocna brand of anchors due to apparent and repeated difficulties(filmed) in resetting when the fluke is caked with dense mud.
Are you sure about that (I don't get PS)? I know the Morgan's Cloud blog recently did this, so maybe some confusion?

It would seem that all concave anchor designs would also need to be treated the same for the same reason.

Mark

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post #129 of 135 Old 09-04-2016
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Re: Those new fangled Mantus Anchors..Bought One...Why

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Originally Posted by seabeau View Post
Recently Practical Sailor Magazine has removed its "Recommended" status from the Rocna brand of anchors due to apparent and repeated difficulties(filmed) in resetting when the fluke is caked with dense mud.
If true, perhaps this is why:

Mud Anchors - Inside Practical Sailor Blog Article

Given the performance concerns of the Rocna in soft mud, it seems that keeping a combination of new-gen scoop anchor with a Fortress onboard offers the chance of setting in the widest variety of conditions.

Rick S., Swarthmore, PA
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Re: Those new fangled Mantus Anchors..Bought One...Why

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Originally Posted by TakeFive View Post
If true, perhaps this is why:

Mud Anchors - Inside Practical Sailor Blog Article

Given the performance concerns of the Rocna in soft mud, it seems that keeping a combination of new-gen scoop anchor with a Fortress onboard offers the chance of setting in the widest variety of conditions.
... and that's why I have both.

Also, the Fortress is a great kedge anchor. Because my FX-16 weighs only 10lbs, I could probably swim it out if the need arose. I couldn't do that with my Rocna.


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